Customer Service Manager

Casey R. Bulyca

**** ******* **

Rapid City, SD *7703

Tel: 206-***-****

Email: **********@*****.***

Objective:

• To achieve gainful employment with your company which will help me continue to build and develop a successful career as a business leader.

About Me: I am a University of Washington graduate as well as a 2 year starter, game captain and lettermen on the football team. I also played football on the 2009

Spokane Shock Arena Cup Championship Team. I am a motivated self-starter who is detail oriented and possesses a strong desire to do the best I possibly can in every

endeavor I pursue. I am a leader who is willing to do what needs to be done to take care of customers, people and the company. I believe that I am a person of integrity

who possesses the right skill set to be a highly functioning, productive member of your team.

Education:

• University of Washington Seattle (2005-2011)

Graduate - Bachelors in Art (History)

• Woodinville High School (2004)

High School Diploma

Experience:

• Red River Waste Solutions of SD- (November 2014-Current) Regional Manager, Responsibilities include but not limited to; general oversight of

market area growth and development, hauling company operations Black Hills Environmental C&D landfill, direct report for office manager, sales

rep, shop foreman, operations supervisor, and landfill manager ensure high level of customer service, P&L responsible, budget responsible.

• Waste Connections of LA- (February 2013-November 2014) Operations Manager, Responsibilities include but not limited to; scheduling, training

and development of all employees, ensuring DOT and OSHA compliance of trucks and drivers, safety program, maintaining driver qualification

files, hiring, employee discipline, maintaining high level of customer service, dispatch, payroll, incident investigation, P&L and budgetary

responsibility.

• Waste Connections of SD- (June 2011-February 2013) Route Supervisor, Responsibilities include but not limited to; route efficiencies,

productivity, equipment and driver compliance customer service, controlling daily work load, occasionally running routes, scheduling.

• Hodge and Sons Construction; Snohomish WA (Aug.2010- May 2011) ; Concrete carpenter and laborer wheeling concrete, running a pump,

stripping forms, demolition, dirt work, building concrete forms for flat work and walls.

• Cottage Creek Homes; Woodinville WA (Aug.2009- Aug. 2010) Various aspects of new home construction and remodeling; concrete, masonry,

landscaping, carpentry and estimating, preparing budgets, reading and following building plans, communicating with clients on all aspects of

projects. (This was my father’s company I worked for him every chance I had starting at age 12. My Mother and I shut the business down after his

death in Aug. of 10’)

Honors & Activities:

• Received a full scholarship to the University of Washington for football

• 2 year varsity letter winner – University of Washington

• University of Washington Team Captain 2008

• 2009 Arena Cup Champions- Spokane Shock

• First team all Kingco 4A Conference league honors (2002,2003,2004) – Woodinville HS

• Seattle Times All State team 2004

Skills:

• Class B CDL

• Computer skills; Route Manager, Microsoft Word, Excel, PowerPoint, Internet and Email

• Solid work ethic

• Great customer service

• Integrity

• Smith System Instructor

• Leadership skills and experience

• Able to work with all different types of personalities in a team/ group environment

• Ability to learn and adjust quickly

• Ability to make decisions with confidence based on reason and information in difficult situations

References:

• Danny Massey- District Manager Delta Disposals (Waste Connections of LA) 318-***-****

• Mike Denbrock - Former Washington Huskies offensive line Coach,current Norte Dame Assistant Head Coach coach 574-***-****

• Ryan Gatewood- Operations Manager Denver Hauiling (Waste Connections of CO) 303-***-****

• Ron Hodge – Owner, Hodge and Sons Construction 206-***-****

Danny Massey

Waste Connections of Louisiana

632 Meadowlark Dr

Monroe, LA 71203

October 1, 2014

Dear Hiring Manager:

I have had the opportunity for the last 2 years to work side by side with Casey Bulyca as my Operations

Manager here at Delta Disposals. In which time I have watched him hone his management skills and truly lead

the operation. Casey has been the driving force behind some of the best incident/accident rate numbers we have

had in years, taking us from a high 20 to a low 4. He has effectively created and managed budgets as well as

forecasted accurately month over month. He has developed a core of highly effective and well trained drivers

who are empowered to do their jobs and take responsibility for their actions. As operations manager at Delta

Casey has helped our company grow 8% EBITDA in the last 2 years by effectively managing expenses and

helping increase revenue. He has helped capture several large accounts working with our outside sales reps and

been able to continually provide superb service for our customers causing us to take the lead as the largest

player in the market over taking Waste Management.

Casey has proven to be a solid leader as well as a valuable member of my management team. He has

demonstrated a unique infectious determination for success and shown passion in dealing with all customers,

employees, vendors and members of the community. Casey is the complete package I would recommend him

for any mid to high level management position as he would be an excellent addition to any management team.

I you have any questions or would like to discuss Casey’s qualification further please do not hesitate to contact

me at my office 318-***-****, cell 318-***-**** or email ******@****.***

Best Regards,

Danny Massey

District Manager

Waste Connections of Louisiana

Jeff Westrick

Rural Metro Ambulance

121 S Williams

Sioux Falls, SD 57104

August 5, 2014

Dear Hiring Manger:

I was fortunate to meet and hire Casey Bulyca as an Operations Supervisor at Novak Sanitary Service, which is

a Waste Connections company in Sioux Falls, SD. Right away, I knew Casey was special. The same drive and

dedication he had on the football field, was brought to the business world. Casey was instrumental in

reducing Incident and accident rates from a high of 44 to a low of 4.7. Casey was part of a management team

that cut turnover from a high of 45% to a low of 25%. Also, Casey was charged with the direct responsibility of

Managing the Commercial side of the Novak business. Under Casey’s control, the commercial revenue

increased by $350K and Roll-Off Revenue increased by $250K.

Casey has the unique ability to lead by example but yet display a can-do, team spirit which involves everyone

around him. Casey has all the traits needed to be successful in any job he chooses; I would recommend Casey

for any mid to high level Management position.

If you would like to further discuss Casey’s abilities please feel free to contact me by cell at 605-***-**** or

email at *******.********@******.***

Sincerely,

Jeff Westrick

General Manager

Rural Metro Ambulance

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