Administrative Assistant Customer Service

OBJECTIVE: A well-qualified office manager with versatile skills including

team

supervision and development, report and document preparation, accounts and

bookkeeping, data management, workflow scheduling and planning, project

coordination and customer service. Excellent problem-solving skills evident

in the design and implementation of improved work processes. An adaptable,

self-directed professional who successfully communicates at all levels.

SKILLS

. Type 75 WPM

. Data Entry

. Account Payable

. Account Receivable

. Invoice Management

. Accounts administration

. Detail Oriented

. Resourceful

. Strong problem solver

. Effective Time Management

. Bank Reconciliation

. Professional and Mature

. Self-Directed

. Excellent Organizational Skills

. Microsoft Office Proficient

. Quickbooks

. Familiar with Peachtree Accounting

. Medisoft

. KIPU

. Best Notes

. Welligent

. ADP payroll online

. Intermediate in Excel, Word, Access, Powerpoint, Outlook

. Experienced in navigating around Internet Explorer, Firefox, & LinkedIn

EMPLOYMENT

6/2012 - Present Facilities Coordinator/Bookkeeper, Authorized

Recovery

. Maintain company books including A/P, A/R, bank

statements and other reports

. Process & Invoice Clients

. Produced profit and loss reports

. Reconciled all bank and credit card accounts

. Complete month end closings

. Researched and resolved billing and invoice problems

. Processed journal entries

. Manage employee payroll services through ADP's online

system

. Assisted in payroll processing

. Managed 30 treatment facilities billing census' in Excel

. Coordinated billing census' for multiple treatment

facilities nationwide and provided them with weekly

reports

. Input patient's demographics in Access

. Assisted in the development of the company's database

with outside developer.

. Coordinated travel arrangements for the CEO.

. Manage and coordinate all marketing and promotional

activities. Kept the companies social media up to date.

. Connected with facilities through LinkedIn and

established new clientele for Authorized Recovery

. Attend networking events, conferences, luncheons and

built relationships within the field.

3/2009-3/2011 Billing Supervisor, Medivance Billing Service

. Supervised the billing department, assigning duties to

subordinate staff.

. Supervisor of the medical billing department, overseeing

all the billing and posting for 30 mental health and

substance abuse facilities.

. Maintained patient demographic information and data

collection systems.

. Processed patient statements, keyed data, posted

transactions, and verified input accuracy of all

generated reports.

. Posted and reconciled payments to patient ledgers.

. Billed medical insurance companies weekly from

facilities billing census for each patient in treatment.

. Closed patient charts when all claims had been paid.

. Participated in development of organizational procedures

and updating of all operational forms.

. Invoiced patients with outstanding balances or forwarded

to collections per the facility.

. Input revenue, procedure and diagnosis codes. Printed

claims on UB04 and HCFAs.

. Analyzed E.O.B.s for incorrect billing or payments.

. Resubmitted claims as necessary.

2006-2007 Medical Biller and Administrative Assistant, Recovery

First, Inc.

. Administrative Assistant to owner, intake coordinators,

behavioral health technicians, billing department, and

counselors. Promoted to Medical Biller and Coder.

. Answered incoming calls and took precise messages.

. Handled all of the accounts payable, paid invoices,

reviewed incoming invoices for accuracy, and posted

outgoing payments.

. Produced daily profit and loss reports.

. Prepared new hire packets, checking background and

driving records and drug testing results.

. Prepared policy and procedure manual for administrative

duties.

. Organized filing systems.

. Responsible for time sheets, yearly reviews, benefits,

raises, new hires and employee separation.

. Reconciled bank accounts monthly, making daily deposits.

. Billed all mental health and substance abuse treatment,

utilizing Medisoft Program to input checks credited to

patients cases.

2003-2006 Administrative Assistant, Precision Fitness Equipment

. Administrative Assistant to owners, finance manager, and

commercial sales representatives for 13 locations

. Developed internal correspondence, phone directories and

contact lists.

. Reduced company office expenses by researching and

selecting a new office supplier.

. Scheduled meetings, and coordinated travel and hotel

accommodations.

. Developed comprehensive information packets for new

employees, and managed employee and Workers Comp files.

. Responsible for accounts receivable invoicing using

Peachtree software, and reducing A/R from aging.

. Answered 6-phoneline system and represented the company

in a professional, business-like manner.

. Collected Quarterly & Yearly Inventory from all store

locations and warehouses.

. Accurately calculated and deposited daily up to

$200,000.

EDUCATION

2007 Certificate, Broward Community College Online Course for Human

Resources and Employment Law Fundamentals

2002 Certificate, Professional Career Development Institute for

Interior Decorating

2001 Broward Community College Coursework

2000 High School Diploma, Charles W. Flanagan High School

REFERENCES Promptly furnished upon request.

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