Talent Acquisition Senior Manager/AVP

Location:

Philippines

Posted:

February 17, 2015

Contact this candidate

Resume:

Abelaine Miramor S. Pangan

Address : * ***** **., ** ***** Almanza, Las Piñas City 1750

Mobile Number : +639**-***-****

Home Phone Number : +632-***-****

E Mail Address : ***.******@*****.***

Work Experience

MSCI HONG KONG LIMITED (April 28, 2014 – Present), with continuity of tenure from ISS

INSTITUTIONAL SHAREHOLDER SERVICES (ISS), INC. (June 13, 2011 – April 27, 2014)

Recruitment – Asia Pacific, Manila

Senior Associate/Talent Acquisition Lead (equivalent to Senior Manager/AVP level)

• Partners with HR and Business leadership in regards to workforce planning and candidate

pooling/pipeline.

• Partners with business leaders and hiring managers to ensure quality and value add of the function, as

well as build rapport for systems and policies, vendor agreements, and best practices in candidate

selection.

• Establishment and use of direct sourcing tools (job boards, CV databases, access to social and business

networking tools) to build a talent pool and source candidates in a cost effective manner.

• Ensures robust contractual terms with agencies in Manila. Conducts regular service reviews and

performance manage agencies.

• Builds diligence in hiring competence of hiring managers and HR.

• Understands compensation structures and appropriately negotiate offers with candidates.

• Plans, sets up and run career events/targeted advertising campaigns.

• Creation of Job Description library.

• Co facilitates the “Interviewing: Select for Success” training for the Manila office, in collaboration with the

Talent Management Lead.

• Conducts various presentations such as, but not limited to, the Recruitment Overview during the monthly

New Hire Journey, Brown Bag Sessions and Leader Talks.

• Leads, coaches, develop and mentor direct reports.

• Involved in major global projects such as, but not limited to: Employer Branding, Social Media, On

Boarding and Offer Approval Process

TELETECH CUSTOMER CARE MANAGEMENT, INC.

Talent Acquisition, Human Capital

Senior Manager

February 28, 2011 – May 26, 2011

• Supported assigned business sites and leaders to strategically address all talent acquisition needs.

• Developed and implemented initiatives in support of key business goals and strategies.

• Proactively identified marketing and recruitment initiatives that will substantially enhance bottom line

results and improve employee related gross margins.

• Adapted plans and shifted directions in order to meet changing client requirements.

• Motivated team to consistently meet aggressive goals.

• Understood all key business initiatives and goals for supported business site.

• Delivered talent acquisition solutions to challenges affecting the success of the business.

• Managed/supported a team of Talent Acquisition Managers and Specialists to deliver outstanding Talent

Acquisition services.

• Developed a “Trusted Advisor” relationship with key leaders at multiple levels within supported business

units.

• Improved the key success metrics which included – cost per hire, new hire first day No Call/No Show

percentage, hiring timeline and time to fill open positions, meeting client hiring requirements, 60 day

attrition rate for new hires.

• Gathered information, analyzed data, observed the process and led the effort to constantly improve the

talent acquisition process.

• Oversaw hiring for general and administrative roles and provide high quality candidates in a timely

manner.

• Effectively partnered with and leveraged corporate support teams including Performance Optimization,

HirePoint teams, TeleTech Rewards and TeleTech University teams to drive business success.

BA CONTINUUM PHILIPPINES, INC. (A non bank subsidiary of Bank of America)

Staffing, Human Resources

Senior Manager

August 2, 2010 – January 28, 2011

• Part of the pioneer team, handling end to end recruiting for voice and non voice processes, including

Executive hiring.

• Ensured hiring targets are met for all requisitions from each Line of Business.

• Participated in the staffing automation via integration of the online tool.

• Acted as Point of Contact for various specialized hiring requirements such as, but not limited to,

Information Technology Support, Finance and Technology.

• Created appropriate job fitment calculations for Bands 8 (Entry Level), 7 (Assistant Manager Level) and 6

(Manager Level) and conducts job offers for the same.

HSBC TECHNOLOGY AND SERVICES – SERVICE DELIVERY

Human Resources, Recruitment Department

Manager, Site Recruitment

August 3, 2009 – July 23, 2010

Manager, Selection & On Boarding

September 1, 2008 – August 2, 2009

Assistant Manager, Selection

August 22, 2007 – August 31, 2008

Assistant Manager, Recruitment Operations

June 11, 2007 – August 21, 2007

• Ensured that Recruitment needs per business partners’ requirements are met at all times.

• Oversaw and monitored the recruitment process end to end and continuously recommended changes

and improvements that align with the business requirements.

• Ensured that the Special Language Training (SLT) arm of Recruitment is able to produce the desired

number of applicants for High Voice classes.

• Ensured that all Job Descriptions are maintained and updated, to link to Recruitment process and

target applicants who are job fit.

• Responsible for managing On boarding performance (Offer, Conversion, Pending and NCNS/Show up

rates) to meet set standards.

• Provided complete and accurate Recruitment data for analysis of initiatives and improvements.

• Continuously monitored team development and growth to establish teamwork and cooperation at all

times.

• Ensured that the implementation of recruiting and hiring procedures for Volume and Executive

Recruitment, Temporary staffing and Internal Resourcing are continuously assessed against operational risks and

adherence to HDPP standards and compliance requirements.

• Regularly coordinated with Recruitment key functions in meeting deliverables which included: (1)

Sourcing Team to ensure that applicant traffic is viable and resources are sufficient to sustain quality recruitment; (2)

Recruitment Operations Team in meeting minimum requirements for hire; and (3) Executive Recruitment & Internal

Resourcing in meeting minimum requirements for non CSR hires.

• Oversaw all dealings with vendor partners and acted as primary point of contact to ensure that all

agreed SLAs are met and that all significant details pertaining to their scope of service are communicated.

• Approved salary recommendation made for Associates; prepared salary calculations for Managers and

up.

• Provided assistance to the Assistant Vice President and Senior Management as necessary and

undertook other tasks and projects that may be assigned from time to time.

Performance Coach

January 29, 2007 June 10, 2007

Processing Executive, Level 2

December 1, 2006 January 28, 2007

Processing Executive, Level 1

November 28, 2005 November 30, 2006

• Participated in rotational program, includes recruitment, Interactive Skills Development (ISD) and co

supervising a team of Associates together with the Assistant Manager for Operations (AMO).

• Floorwalked during ISD, answered questions or assisted with computer/phone problems.

• Co facilitated ISD huddles together with ISD AMO and/or Training Department.

• Conducted side by side observation, provided immediate feedback and coaching at team leader direction.

• Prepared handouts and classroom training materials as required in the ISD training agenda.

• Conducted skill builder sessions with AMOs.

• Assisted AMO in managing day to day operations.

• Participated in team meetings and activities.

• Performed other projects or special assignments, took escalated calls and participated in working groups.

• Performed basic functions of an Inbound Associate, assisted callers on concerns/issues related to fraud

and authorizations.

• Line balanced for Outbound, floorwalked during ISD.

• Delivered special assignments given by the AMO (i.e., rerouted Fraud Referrals in Queue, coaching with

teammates, participated in the Focus Group Discussion with the Center Head).

PHILIPPINE NATIONAL BANK

Recruitment and Employment Section, Human Capital Development Division

Human Resource Specialist

September 5, 2005 October 31, 2005

Human Resource Management Officer III

February 26, 2003 September 4, 2005

Human Resource Management Officer II

September 16, 1998 February 25, 2003

Interviewed and evaluated applicants for possible hiring, conducted the Bank’s pre qualifying

examination, processed pre employment requirements of newly hired personnel, maintained database file

of applicants and Bank examinees, monitored status of newly hire personnel on probation.

Supervised Staff Assistant in assigned tasks and work output, ensuring accuracy and efficiency.

Conducted basic orientation seminar with newly hired personnel.

Assisted in the evaluation, processing and implementation of personnel appointments.

Generated list of personnel for promotion to be presented and deliberated by the Bank’s Promotions

Committees.

Posted internal and external job vacancies in the Bank’s Cybermag (Intranet) and in local publications.

Administrative Services Officer II

December 23, 1996 September 15, 1998

Administrative Services Officer I

August 1, 1995 December 22, 1996

• Assisted in the evaluation of personnel recommendations (promotion, detail and transfer) for the various

offices and divisions in the Head Office and branches in Metro Manila.

• Processed pre employment requirements of newly hired personnel.

• Scheduled applicants for psychological and medical examinations.

• Responsible for the publication of vacant positions in the Bank as required by the Civil Service

Commission (CSC).

PHILIPPINE NATIONAL BANK

Civil Service Commission – Field Office, Excellent Manpower Services, Inc.

Administrative Assistant, Contractual

February 9, 1995 July 31, 1995

Received various Appointment Papers of personnel from the Philippine National Bank, Department of

Public Works and Highways and Philippine Ports Authority, for approval by the CSC Director.

Transmitted approved and disapproved Appointment Papers of personnel from the Philippine National

Bank.

Education

1989 – 1993 DE LA SALLE UNIVERSITY, Taft, Manila

Graduated with a Bachelor of Science degree in Commerce major in Business

Management, September 1993.

Corporate Secretary of Luntiang Papel, Inc. (Practicum, in actual business for three

semesters), Recipient – The Most Innovative Award, September 1992.

1985 – 1989 ST. SCHOLASTICA’S COLLEGE, Manila

High School Diploma and Loyalty Award, March 1989.

Certificate of Recognition, Institutional Cultural Presentation, August 1986.

Trainings and Seminars

August 7 8, 2014 The John Maxwell Leadership Series: Developing the Leaders Around You

The John Maxwell Team thru Genesis1 Training Services, Inc.

January 30, 2014 Strategic Recruitment

Powermax Consulting Group

November 28 29, 2013 First Time Manager Program

Talent Management, MSCI

November 15, 2013 The John Maxwell Leadership Series: Everyone Communicates, Few

Connect

The John Maxwell Team thru Genesis1 Training Services, Inc.

November 14, 2013 A Leader’s Path Part 3 of a 3 Part Video Teaching Series: “Becoming a

Person of Influence”

The John Maxwell Team

November 11, 2013 A Leader’s Path, Part 2 of a 3 Part Video Teaching Series: “Everyone

Communicates, Few Connect”

The John Maxwell Team

November 8, 2013 A Leader’s Path, Part 1 of a 3 Part Video Teaching Series: “Me to We”

The John Maxwell Team

August 28, 2013 The 2nd Strategic Recruitment and Talent Selection Summit

Indu Inferentia

August 23, 2013 Becoming a Person of Influence

The John Maxwell Team thru Genesis1 Training Services, Inc.

July 19, 2012 MSCI Career Development Workshop

Talent Management, MSCI

June 16 to 17, 2011 Interviewing: Select for Success

Recruiting APAC, MSCI

March 11, 2009 Relationship Management