Manager Customer Service, Operations Manager, Compliance Manager

Brian Zimmer

***** ***** ******

Phone: 405-***-****

********@*******.*** Alex, OK 73002

Executive Profile

Operations professional with 13 years of manufacturing/production experience; 10-years as Operations

Manager in a manufacturing and field service environment. Developed and implemented successful inventory

management and control, bill of materials, production procedures, production quality controls, customer

training and field service standards. Latest position was managing order fulfillment and compliance for a casino

gaming organization. Previous experience in electronic and mechanical product design.

Career Achievements

• Established inventory control system and procedures to track costs and reduced expedited shipping

to achieve a 25% overall cost savings.

• Created bill of materials to eliminate duplicate inventory stocking and purchases, saving 25% in

material costs.

• Implemented in-house parts repair process which reduced RMA costs by 40%.

• Introduced customer service standards to increase customer retention.

• Negotiated with freight companies to reduce overall freight costs by 15%.

• Member of design team, recommended engineering changes for increased serviceability and

functionality.

Qualification Highlights

• Leadership skills; proactive management and team building.

• Project manager from inception to support; including licensing, procurement, production, quality

control, scheduling with customer, installation, customer training and support.

• Adaptive; able to overcome or work around production or field obstacles.

• Cost conscious; always seeking ways to reduce costs.

Professional Background

Operations Manager / Order Fulfillment and Compliance Manager 4/2001 to 11/2014

Diamond Game Enterprises Oklahoma City, OK

Oversee all operations. Manage all sales orders from conception, through production and implementation to

customer. Oversee inventory controls and procedures, parts repairs and vendor RMA. Manage separate

regulatory requirements for multiple jurisdictions and customers.

• Ensure efficient operation for receiving, stock allocations, inventory controls, order picking and packing, and all

aspects of shipping customer orders on a timely and cost effective basis

• Develop staffing plans, work schedules, budgets, and time lines to meet customer go -live requirements

• Provide technical expertise in the design and implementation of a quality control program

• Manage equipment and facility maintenance

• Develop controls to ensure product compliance with regulatory requirements

Product Specialist 3/1986 to 4/2001

Engineered Specialty Products Olathe, KS

Design and development engineering for manufacturing robotics. Oversee entire project from engineering

design, prototype, procurement, fabrication, production, final testing and performance specifications, shipping,

customer installation and training.

• Assisted with new product research and development

• Assembled mechanical components and electrical wiring

• Analyzed and isolated electronic hardware and software problems

• Trained customers on operation of installed equipment

• Documented complete product from engineering changes to customer manuals

Education and Training

LEAN Manufacturing Techniques 5/2006

How to use LEAN processes to streamline production and assembly. Chatsworth, CA

A.S., Industrial Electronics 5/1979

Granite Falls Area Vocational Technical Institute Granite Falls, MN

GPA: 3.5. Analog and digital circuit design; High voltage high power electrical controls.

Licenses

• Applied for and received various tribal and state gaming licenses.

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