Human Resources Manager

Roberta Ybarra, PHR

*** ****** **., ********, ** 91740 ( H: 626-***-**** / C: 626-***-**** (

**************@*******.***

Human Resources Manager / Director

Recruiting & Hiring ~ Staff Training ~ Performance Management

Qualifications Profile

. Solid experience in driving HR functional areas spanning recruiting,

orientation, training, health and safety, compensation/payroll,

regulatory compliance, cultural initiatives and employee engagement.

. Proven abilities in developing, nurturing and maintaining a cohesive,

respectful and collaborative workplace climate essential to maximizing

staff retention, morale, and satisfaction.

. Well-versed in common employment rules and regulations including EEO,

ADA, OSHA, FSLA, Affirmative Action and Worker's Compensation.

. Excel in performance evaluations and management, discipline, contract

administration, trend analysis, staff development, labor law

compliance, and conflict resolution.

. Expert in California labor relations; conducted hundreds of

investigations into sexual harassment claims, workplace violence,

theft, and discrimination.

. Considerable success in supporting unions by handling grievances and

collaboratively negotiating collective bargaining agreements.

. Provided quality HR and Operations support to high-profile clients

such as The Office of Personnel Management, Nickelodeon, MTV

Networks, Bank of America, Cartoon Network, Pacific Bell, UPS,

DIRECTV, Panasonic, Nissan, Toyota and more.

Professional Experience

Advantage Sales and Marketing, Irvine, California, 2010 to Present

Senior Human Resources Generalist

. Deliver HR support to over 94 Club Supervisors and 6,100 Event

Specialists within Western region, providing analysis and

recommendations regarding talent acquisition, performance management,

succession planning, organizational structure, workforce planning, and

change management.

. Function as strategic partner to executive management on

organizational development projects, performance issues, counseling

and terminations.

. Investigate and resolve performance/employee relations issues, review

termination requests, provide employee relations coaching, and partner

with corporate counsel regarding high-risk employee relations cases

and lawsuits.

G2 Secure Staff, Los Angeles, California, 2008 to 2009

Regional Human Resources Manager

. Spearheaded full-scope HR functions for locations spanning California,

Arizona, Idaho, Utah and Colorado; exhibited proficiency in HR

audits, FSLA compliance, collective bargaining agreements, and

advising supervisors/managers in broad-based policies, procedures,

laws and regulations.

. Accurately prepared data for internal and external audits and

Affirmative Action Plans.

. Functioned as company representative during grievances and other union

proceedings.

. Guided recruiting activities in alignment with staffing and

EEO/Affirmative Action requirements.

. Extensively participated in collective bargaining agreement

negotiations for Los Angeles International Airport, San Francisco

International Airport, and San Jose International Airport

respectively.

Continued ...

Professional Experience continued ... Roberta Ybarra, PHR - Page 2 of 2

USIS, Irvine, California, 2006 to 2008

Human Resources Generalist

. Delivered quality human resources support to District Managers within

Western business unit, effectively managing employee relations,

recruitment, hiring, regulatory compliance, and

investigations/employee allegations concerning unfair treatment,

discrimination, and sexual harassment.

. Chosen along with 35 other high-performing personnel to complete Team

Leader Training.

. Instrumental in seamlessly consolidating three districts,

significantly improving organizational productivity.

. Served as Subject Matter Expert regarding California labor laws and

held Top Secret Clearance.

Initial Security, Orange, California, 2001 to 2005

Regional Manager

. Supervised six Branch Managers in Western region and directed HR

functions including Worker's Compensation, EEOC and OSHA

investigations, and branch audits.

. Administered personnel training in quality assurance programs, and

closely reviewed proposals and contracts for new accounts in order to

ensure adherence to QA requirements.

. Proactively standardized process to track employee vacations, vital to

consistently ensuring adequate staffing.

. Created and implemented comprehensive employee and customer surveys,

and presented results to senior management which supported critical

decision-making activities.

Barton Protective Services, Inc., Los Angeles, California, 1996 to 2001

Director of Operations

. Directed full-spectrum HR operations including training, compliance

with labor laws, recruiting, hiring, and supporting diverse field

operational needs.

. Handled employment-related claims and complaints including

unemployment insurance and Workers' Compensation.

. Coordinated new hire, employee, and supervisory training sessions.

. Devised and implemented comprehensive training program which boosted

efficiency.

. Designed and launched incentive, employee recognition, and team-

building initiatives to elevate morale and retention levels.

Education & Certifications

Professional in Human Resources (PHR)

Human Resources Management Certification - Villanova University

Bachelor of Science in Business Administration - Bryson University

Professional Development:

Business Coaching Certificate ~ Leadership ROI ~ Selection & Interviewing ~

California Employment Law

Associations

Society for Human Resource Management

Professionals in Human Resources Association

International Society for Performance Improvement

Taproot Foundation - Pro Bono HR Consultant

Computer Skills

Microsoft Office (Word, Excel, PowerPoint and Outlook); Windows and Mac

platforms

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