Customer Service Sales
Resume:
BYRON-PHILIP M. WHITE
********@*****.*** http://www.linkedin.com/in/byronmwhite
SUMMARY
Accounting and operations management professional with particular expertise in business to
business risk management strategies. Well versed in department set up, implementation of
policies and procedures, staff training and building interdepartmental relationships which have
led to significant cost savings. Experience in large and small corporate environments in
manufacturing and service. Strengths include experience with large mass market retailers, claims
& dispute resolution, providing solutions that minimize risk while fostering sales growth, forging
relationships with internal and external customers and excellent negotiation skills.
PROFESSIONAL EXPERIENCE
COLLINS BROTHERS, LLC Chicago, IL 2013 –Present
Distributor of bar and restaurant supplies
Senior Accountant
Reporting to the controller & CEO, part of a team involved in the complete restructuring of
company operations.
• Responsible for the month end close process through posting of all journal entries and assisting with financial
statement preparation.
• Managing vendor relations, accounts payable, vendor workout programs and implementation of process
improvements to the accounts payable process.
• Authored and implemented processes in credit, collections and cash application thereby reducing bad debt
write-offs.
• Work with IT department to ensure ERP system is meeting the company’s financial reporting needs.
• Ad-hoc reporting and completion of special projects for the senior management team as required.
COMCAST CABLE COMMUNICATIONS, INC. Jackson, MS 2009 –
2012
Largest cable and internet service provider in the U.S.
Manager of Finance & Accounting
Reported to the director of finance & accounting, managed all accounting and finance functions
for the Jackson area market with 200K subscribers and 200MM in annual revenue. Managed
staff of 8.
• Oversaw the month end close process that included review and analysis of the G/L, posting of all journal
entries and accruals to the P&L for accurate reporting of revenue & expenses.
• Performed analysis of G/L account variances and reported to management for joint decision making on
operations.
• Consulted with department directors on monthly results, prepared monthly P&L forecast and assisted with
preparation of the annual budget.
• Implemented a local purchase order process for non-capital expenditures that resulted in a substantial
decrease in budget and expense overruns.
• Managed migration of commissions processing for internal and 3rd party direct sales commissions to finance
department which reduced commission expenses by 15%.
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Byron-Philip M. White 312-***-**** Page
• Worked with marketing and sales group to successfully implement the corporate charge-back policy for 3rd
party direct sales representatives resulting in a 25% reduction in commission expenses and an improvement
in quality of new subscribers sold thru 3rd party sales.
PAYMENT ALLIANCE INTL ATM SERVICE GROUP, LLC, Jackson, MS 2005 – 2008
Third largest U.S. ATM processor and a leader in the payments solutions industry
Credit & Risk Management Supervisor
Supervised all credit underwriting, risk management and customer service functions for the
credit card division.
• Transitioned and trained two customer service and one credit underwriter personnel in
credit card risk best practices for new credit card division.
• Built relationship and worked with sales, technical support and equipment deployment on
customer service issues resulting in a 40% reduction in equipment losses and losses from
charge-backs and ACH rejects.
• Established and implemented collection policies to recover ACH rejects, chargeback and
fees resulting in a 50% reduction in bad debt write offs.
• Responsible for oversight of the billing function, general ledger analysis, assist with
month end close and financial statement preparation
TEMPSTAFF/EXECUSTAFF, Jackson, MS 2003 – 2005
Various temporary assignments in manufacturing in the metro Jackson area.
ARCHIBALD CANDY CORPORATION, Chicago, IL 1999 to 2003
Manufacturer, wholesaler and retailer of fine chocolates
Corporate Credit & Collections Manager
Oversaw all credit, collections, cash application, and A/R system administration functions for all
U.S. and Canadian operations. Managed a staff of six FTE’s.
• Establishing a newly formed credit department which supported the growth of the
wholesale business.
• Facilitated a working partnership with sales, customer service and distribution to reduce
DSO from an average of 90 days to approx. 45 days.
• Collaborating with sales and customer service departments, implemented a process for
resolving customer disputes resulting in 50% reduction in outstanding charge-backs.
• Established policies for opening new accounts and credit approval which yielded
improvement in quality of customer base and a significant reduction in bad debt write-
offs.
• Implemented a program that allowed open account customers to pay account balances via
credit card resulting in significant acceleration in cash collections and reduction in past
due accounts. Duplicated established credit & collections best practices to newly acquired
Canadian candy company which brought uniformity in credit/collection policy to both
companies.
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Byron-Philip M. White 312-***-**** Page
EDUCATION
BS, Business Administration, concentration in Accounting
The California State University, Carson, CA
PROFESSIONAL DEVELOPMENT
Certificate of Completion-Credit and Financial Analysis
Dun & Bradstreet Business Education Services, New York
Proficient in MS Office, Great Plains, CRM, Oracle Business Intelligence, Hyperion Essbase,
Sage MIP Fund Accounting, Syspro
Contact this candidate