Customer Service Manager

Ma. Riva Gwen M. Palomar

Present Address: Unit **09, Makati Executive Tower 1, Cityland Square, Brgy. Pio Del Pilar, Dela Rosa

Street, Makati City Philippines

Mobile Number: +63-917-***-****

E-mail Address: ********@*****.***

Personal Details:

Date of Birth: November 29, 1991

Place of Birth: Jaro, Iloilo City, Philippines

Age: 23

Civil Status: Single

Citizenship: Filipino

Religion: Roman Catholic

Height: 5’5” Weight: 50kg. /110.23 pounds

Objective:

To obtain a job position which will allow me to enhance my skills and knowledge of the industry, learn

general business practices and procedures via practical training in preparation for my chosen

career path.

• Motivated and reliable employee

Qualifications:

• Prioritize, meet deadlines and work with

• minimal or no supervision;

Excellent customer service skills

• •

Calm under pressure Sensitive to other people’s feelings,

cultures and religion

• People person

• Dependable and prompt

• Resolved customer complaints

• Maintained positive working relationship

with customers

Education:

St. Paul University Iloilo

General Luna St., Iloilo City Philippines

(June 2008-March 2013)

Bachelor of Science in Tourism Major in Travel Management

Colegio De San Jose

E.Lopez St., Jaro, Iloilo City Philippines

(June 1998 -March 2008)

Elementary and Highschool Graduate

Work Experience:

KRISPY KREME DOUGHNUTS AND COFFEE

The Real American Doughnut Company, Inc. (TRADCI)

October 23, 2013- December 15, 2014

Retail Specialist

11th Floor, Penthouse, Ecoplaza Building, 2305 Chino Roces Avenue Extension,

Makati City, 1231 Philippines

http://krispykreme.com.ph/

OJT/ Training Experience:

(TMX) Travel and Marketing Experts Corp.

Student Trainee (OJT)

Iznart St., Iloilo City, Philippines

From April 2011 to May 2011

Wings Institute of Global Careers, Inc.

Airline Cabin Crew Trainee (FCC Course)

San Antonio, Sucat, Paranaque City, Philippines

May 17-20 2011 and September 10-15 2014

Special Awards, Skills & Certifications:

Language skills: Fluent in English, learned Basic French

MS Office skills: Word Processing, Graphics, Multi-Media, Internet, Email

• Certificate of Participation for having attended the Hospitality & Tourism Management Regional

Summit with the theme: “ A Path to a Progressive Tourism Industry.” At L’Fisher Hotel, Bacolod

City, Negros Occidental October 21, 2011

• Certificate of Attendance for having actively participated in the 4 th National Tourism Convention

with the Theme : “Unifying Key Players: Responding to Trends and Challenges in the Tourism and

Hospitality Industry”. March 2, 2012 at the Baguio Country Club, Baguio City, Philippines

References:

Mr. Melvin Salangsang Maria Felice Poblete

OIC/ Manager Cabin Crew Trainer/Philippine Airline Flight

Krispy Kreme Philippines Greenbelt 5 Branch Purser

+63-998-******* WINGS Institute of Global Careers, Inc.

092*-***-****

Contact this candidate