Customer Service Sales

Gabriel K. Rosemond **********@*****.***

*** **** *** ***** *, Elizabeth, NJ 07206 Ph: 908-***-****

Objective: To obtain a position within your company. Granted the chance to demonstrate my detailed oriented skill

set, proven leadership abilities, energetic personality, excellent customer service, and organizational skills, this

opportunity will hopefully lead to increased success and efficacy within the company.

Skills

• 40+ WPM typing speed

• Windows 3.1 - 10

• Microsoft Office Suite

• Cisco TelePresence System 1100

• Quickview

• ADP Enterprises

Work Experience

T-mobile

2011 to Present, Irvington, NJ

Retail Sales Associate

• Conducts internal and external research to determine and request data needed to handle inquiries from

service subscribers

• Excels at service and sales standards for volume and growth purposes

• Encourages cross team collaboration, through team exercises and learning tools

• Obtains needed external data. Analyzes and services various product lines in the area (i.e., Administrative,

Facility, Professional, Special Products)

• Provides servicing responses by telephone, handwritten and database responses.

• Interacts with others inside and outside the organization to resolve the inquiry or related problems.

• Contributes to a welcoming shopping atmosphere for customers while effectively managing customer wait

times

• Assist with customer accounts by resolving billing questions and inquires

• Effectively keeps current with all profitable merchandise.

• Assist management with opening and closing procedures

• Maintains personal and store sales goals

• Serves as a support to management and store team associates

Upscale Movers, LLC

2009 to 2011, Elizabeth, NJ

President, CEO

• Managed a high volume workload within a timed sensitive driven environment.

• Created growth and budget plans for yearly goal periods

• Built and maintained successful client relations

• Constructed cost efficient service plans for business

• Consistently met performance benchmarks in all areas such as speed, accuracy and volume according to the

business plan.

• Earned 100% marks in categories of communication, listening skills, problem resolution and politeness.

• Compiled and maintained customer account records for future service

• Organized and managed information data by assuring it's quality, accuracy, accessibility and security in both

paper and electronic system

• Implemented successful marketing campaigns and outreach

• Managed a diverse team of six associates

• Provided team training to meet mission and core values of the company through great customer service

• Increased revenue and client volume and retention by 65% over a three month time span

Detroit Institute of Arts

2008 to 2009, Detroit, MI

Customer Service Agent

• Compiled and maintained corporate customer account records.

• Organized and managed group tours and accommodations on a daily basis

• Selected to act in team leadership role to aid in training of new employees

• Excellent Sales/Customer engagement Ability.

• Set up promotional displays/visuals according to monumental displays

• Created the ultimate interactive exploring and research experience for visitors

Mortgage Star Home Loans

2006 to 2008, Southfield, MI

Loan Officer

• Worked in an professional team environment

• Established new client relations, within the business industry

• Analyze applicants financial status, credit, and property evaluations to determine feasibility of granting loans

• Provided detailed lending information to perspective home owners

• Conducted loan processing consultations on a daily basis, explaining the different loan types and credit

options

• Obtained and compiled copies of loan applicants credit histories, corporate financial statements, and other

financial information

• Reviewed and updated credit and loan files

• Rated top 5 for Excellent Sales Ability.

Professional Development & Achievements

• Achieved 8th in Northern NJ sales region for T-Mobile

• Obtained 112% to goal achievement for new sales activation for the T-mobile 2012 closing year

• Given Leadership responsibilities within Multicultural High Volume Store

• Achieved 1st place sales for the Irvington location in the year 2009 for months May, July & Aug

• Member of the National Sales Network (NY/NJ Chapter)

• Online Radio co host ( Real Talk radio)

• New York certification in Life and Health Insurance

Education

College of Arts and Science

Bachelors of Arts in Communications

Minor Studies in Marketing

Eastern Michigan University

Ypsilanti, MI

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