Service Desk Support Technician, PC Technician, CCNA Academy
Resume:
Ray Hervey Jr.
Grand Prairie, TX, 75050
**********@*****.***
Objective
Obtain a position in the field of Computer Information Systems working
for a small, medium, or large company where I can contribute to the
company while maximizing and expanding my skills in information
technology. I recently moved to Texas in July 2014 after graduating from
Bellevue University in Bellevue, NE looking to establish my career in
Information Technology.
Education
Full time student from September 2010 to June 2014
Bellevue University - Bellevue, NE Graduated: June 2014
Bachelor of Science, Computer Information Systems concentration in
Networking GPA 3.07
Metropolitan Community College - Omaha, NE Graduated: May 2012
Associates in Applied Science, Information Technology
Experience
Hewlett Packard December 2014 - present
PC Technician
. Installing and upgrading workstations, servers, printers and peripherals.
. Ensuring optimal computer system and workstation performance.
Omaha Public Power District (OPPD) (college credit)
May 2013 - August 2013
Service Desk Support Technician
. Provided first level technical support for end-users via phone, remote,
email, or face to face.
. Used System Center Configuration Manager as a tool to troubleshoot
computers.
Justice for Our Neighbors (JFON) Omaha, NE March 2012 - May 2012
Networking Capstone
. Setup, installed, and troubleshoot software on PCs, laptops, and
printers.
. Created, reset, and managed user accounts and OUs in Active Directory.
. Setup virtual servers using VMware vSphere & Microsoft Virtual PC.
Signature Performance August 2010 - December 2010
Insurance Follow-Up Agent
Wisconsin Physician Service January 2008 - January 2010
Customer Service Representative
Physician Mutual Insurance February 2002 - January 2008
Customer Service Representative
Nebraska Health System May 2001 - September 2001
Computer Operator Specialist II
. Did data entry in Microsoft Access.
. Assisted where ever else I was needed.
Computer Operator June 1999 - January 2000
. Inventoried and managed incoming and outgoing computers.
. Setup computer workstations.
Related Coursework
Operating Systems Admin.
Active Directory Management
CCNA Academy
Information Security
Technical Skills
Operating Systems: Windows XP/7/8/Server 2008 R2
Networking: Replacing and configuring routers and switches, and installing
fiber cables.
Applications: Microsoft Office Suite, HP Service Manager, System Center
Configuration Manager, plus other applications.
Internet Browsers: Internet Explorer 10, Google Chrome, and Firefox
References: Will provide upon request
Salary: Open/negotiable
Contact this candidate