Customer Service Manager

Kelsey Rasor

Email: *******@*****.*** C: 214-***-****

Experienced and highly motivated customer service professional with extensive experience

involving customer acquisition, and retention.

• Proven leadership and team building skills that result in a department that consistently

exceeds revenue goals.

• Skilled at hiring and developing employees that are necessary to build a loyal customer

base.

• Able to work in a team to achieve company goals and directives

• Adept at multi-tasking and prioritizing tasks to achieve maximum results

Professional Experience

Life Time Fitness – Garland

Department Head, Aquatics, November 2013 to present

• Developed and implement best practices to achieve 14% revenue growth in 2014.

• Focus around customer satisfaction resulting in one of the top ranked departments within the

company for 2014.

• Analyze any department related issues and provide immediate resolutions.

• Complete employee recruitment, performance evaluation, promotion, and retention and

termination activities.

• Operate within department budgets, and establish cost-reduction initiatives.

• Calculate revenue, track pay scale statistics and reconcile financial reports.

Life Time Fitness – Flower Mound

Assistant Department Head, Aquatics, August 2012 to November 2013

• Assist the Department Head with daily tasks such as budgets, and staff scheduling.

• Lead the Aquatics Department to continued success while Department Head is absent.

• Develop new customers while maintaining an existing customer base by building productive and

long term relationships with customers

• Address employee grievances and build positive working environment for employees

• Organize and facilitate trainings to improve technical skills of department staff.

Life Time Fitness – Flower Mound

Aquatics Swim (Staff) Supervisor, April 2011 to August 2012

• Use knowledge of programs and procedures to develop and coach employees

• Coach and counsel swim instructors, lifeguards and slide attendants

• Track and maintain attendance of customers to ensure program growth

• Provide assistance to customers with concerns and solve them quickly.

• Promote and sell all programs to drive revenue growth

Education: Texas Woman’s University, Denton, TX: Bachelor of Arts in Psychology

(December 2015)

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