Customer Service Manager

SARAVANAN SUBRAMANIAN

Email : *************@*****.***

Mobile : +91-978*******

LinkedIn : nz.linkedin.com/pub/saravanan-saran/80/b3/24b/

Profile

An enthusiastic Network/Firewall Engineer who enjoys the challenge of:

- Installing, configuring and managing network devices.

- Troubleshooting and resolving complex network issues.

- Keeping up to date with the latest tools and techniques of Enterprise Networking Environments.

Certifications

• Graduate Diploma in Computing Level 7, Majoring in Network Security Nov 2014

National Tertiary Education Consortium, Auckland

• Security, Trained and Certified in Checkpoint Firewall R75.45 Apr 2013

Checkpoint CCSA ID Number – CP0000073195

• Networking, Trained and Certified in CCNA Dec 2012

Cisco CCNA ID Number – CSCO12278254

• Bachelor of Engineering (Computer science) Apr 2005 - Apr 2010

Anna University India.

Skills

Technical Skills

Windows Server 2008 / 2012, Red Hat Enterprise Linux 6.2, Check

Operating Systems

Point R75.45 SPLAT (SECURE PLATFORM).

Microsoft Exchange Server 2010

Enterprise Software

Unix C, Linux shell-scripting (BASH)

Languages/Scripting

Microsoft Active Directory, Open LDAP, Group Policy Management,

DNS/DHCP Configuration Management.

Server / Network

Administration Cisco Routers/Switches, OSPF, EIGRP, Sub-netting, VLSM,

Access-list, NAT

Remote Access/Site-to-site VPN, Hide-mode NAT, LB / HA Clusters

using Cluster XL, Checkpoint Smart Dashboard and Policy

Firewall Management

enforcement tools

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IPSEC Suite: AH, ESP, ISA/KMP, IKE

Encryption Algorithms: Diffie-Hellman, AES, Triple-DES

Network Security

Hashing Techniques: MD5, SHA1

Wireless Networks

Authentication Protocols: RADIUS, TACACS, KERBEROS.

802.11, WEP, 802.1 x, EAP, WPA2.

Microsoft Office: Word, Excel, PowerPoint, Outlook, MS Project

Productivity

Communication and Interpersonal Skills

• Communication: Explaining technical issues and remediations clearly to colleagues and customers.

• Relationships: Establishing good rapport with customers, tutors and peer students at NTEC.

• Customer Service: Able to ensure customer satisfaction and effectively deal with complaints.

• Teamwork: Successfully completed group work for the majority of assignments working with at least two

other students as a team.

Professional Experience

IT Help Desk Jan 2014 – Nov 2014

National Tertiary Education Consortium - Auckland, NZ http://www.ntec.ac.nz/

Role:

To Provide IT Support for Help Desk customers like the students and staff of NTEC.

Responsibilities:

• Providing hardware trouble-shooting and diagnostic support.

• Providing high levels of customer service and support to students and college staff.

• Liaising with students and faculty regarding their network issues.

• Communicating with other team members and Help Desk Manager in order to provide appropriate

resolutions to helpdesk requests.

• Maintaining logs of all work carried out and return to the Manager each day.

Network System Engineer May 2010 – May 2012

Surya Energy Tech - Coimbatore, India

[Formerly Universal Power Systems].

Role:

To provide system and network support for a Wind Power generation project.

Responsibilities:

• Provided functional and technical support, installing, upgrading & trouble shooting OS.

• Hardware installation, testing, cleaning, repairing, troubleshooting & maintenance.

• Resolving network issues.

• Resolving mail issues.

• Patch updates for the machines.

• Maintain an inventory for all network devices.

• Draft and maintain LAN/WAN documentation process.

Hobbies:

2

• Cricket, Action movies.

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Resume of Saravanan S

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