Customer Service Safety

Gary Scott, MBA

**** ********** **** ( Houston, TX 77083 ( ( 832-***-**** ( (

*************@*******.***

Director of Transportation / Superintendent / Safety Supervisor

Dedicated, resourceful, and results-oriented professional with strong

qualifications and experience to lead and support day-to-day

transportation, logistics, and safety programs. Expertise to supervise and

train team members and plan and execute projects, programs, and strategies

to enhance productivity, promote safety, and to improve services. Self-

motivated and eager to contribute diverse talents toward collaborating with

a company to deliver process improvements, achieve targeted business goals,

and build positive relations with internal/external customers.

Areas of Strength

( Transportation / Fleet Operations ( Develop/Deliver Safety Training

( Transport/Logistics Regulations

( Purchasing / Inventory / Facilities ( Project

Facilitation/Coordination ( Motivating Individuals / Teams

( P&L/Budget/Financial Oversight ( Operations/Process Improvement (

Relationship / Rapport Building

( Leadership/Mentoring/Coaching ( Allocating/Managing Resources (

Managing and Mitigating Risks

Professional Experience

Transportation Safety Specialist (2008 - Present), METRO, Houston, TX

1991 - Present

Direct responsibility for demonstrating strong communication and leadership

skills while managing all aspects of the organization's safety program and

policies. Accountable for improving and maintaining safety programs and

implementing new processes to create efficiency and quality throughout the

transit operations department.

. Continually evolve strategy and direct efforts to detect actual or

potential safety and health hazards and offer appropriate corrective

action to eliminate and control workplace hazards within nine facilities

nationwide.

. Work closely with operations management to assist in the investigation of

injuries, accidents and near misses, and coordinate the preparation of

material and evidence that might be used in hearings, law suits, and

claims.

. Formulate plans, methods, and processes to ensure the organization is in

full compliance and current with all applicable federal and state OSHA

Standards and internal safety and health related policies and procedures.

. Monitor and determine need for additional safety education, training, and

programs for employees as well as create, coordinate, and present

comprehensive training presentations on diverse occupational safety/health

topics.

Supervisor Foreman (1991 - 2008)

Held accountable for utilizing management skills, organization and

facilitation abilities, and industry knowledge to coordinate maintenance

for three Metro facilities. Implemented district-level training strategies

in order to improve overall customer satisfaction, market growth, service

quality, and profit benchmarks at six facilities.

. Monitored productivity, provided cost effective solutions, and managed

performance while coordinating and supervising 68 unionized mechanics,

cleaners, and inspectors in maintaining and repairing fleet of buses.

. Participated in daily meetings with management team to assess/recommend

solutions for prospective repairs or parts replacements for buses and

analyzed and presented factors such as cost projections and man-hour

needs.

. Provided contract maintenance services to major accounts which involved

coordinating on-site technical crew, advising on diagnosis, resolving

problems, and coordinating resources, parts, and labor to expedite

repairs.

. Displayed strong analytical and leadership skills to continually improve

productivity, manage customer service, support budget projections, and

implement systems to control costs and improve operational efficiency.

. Developed and implemented management directives that were successful in

helping guide the service function to record profitability and which

supported and complimented the parent company's effort to sell the

business.

Education

Master of Business Administration (MBA), University of Phoenix, Phoenix, AZ

(2011)

Bachelor of Business Administration in Management, University of Phoenix,

Phoenix, AZ (2008)

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