Customer Service Special Education
Resume:
James A. Wallace
Dix Hills, NY 11746
Email ***********@***.***
Education
**/**** - ******* ******* *******/ Oakdale, NY
Masters of Education - Working towards a dual certification in regular
and special education grades 1 to 8 - All coursework complete
except student teaching requirement, expected graduation December 2015
09/1987-08/1990 St. John's University - The College of Insurance/ NY, NY
Bachelor of Business Administration - Major in Property and
Casualty Insurance
09/1985-06/1997 Nassau Community College/ Garden City, NY
Studied Liberal Arts and Business Administration
Member of Phi Theta Kappa - Junior College National Honor
Society
Skills, Licenses & Certifications
. Passed NY Teacher Assistant Certification Exam (ATAS) on February
21, 2009
. Passed NY Liberal Arts & Science Test (LAST) on December 12, 2009
. Completed 10 hours of training with the Crisis Prevention Institute in
Nonviolent Crisis Intervention
. Certified AMAP since August 2012
. CPR & First Aid Trained
Experience
Lead Employment Specialist/Job Developer
06/2014- Present - SLCD/ABLE Community Services - Glen Cove, NY
. Created the Supported Employment Division for adults with
developmental and intellectual disabilities by finalizing contracts
with the OPWDD and ACCESS-VR units on Long Island.
. Screened and assessed applicants for job development and support
services, then completed and submitted their individual applications
to the proper funding sources.
. Interviewed, selected and trained Employment Specialists and Job
Coaches.
. Completed job discovery and job development processes with individuals
so that they obtained competitive employment in an integrated setting
of their choosing.
. Created a budget for the department as well as calculated income
projections for the 12 month funding period.
. Provided field supervision of Employment Specialists, program
participants and Job Coaches in the community.
. Developed internship and training sites for our high school students,
who required work experience for graduation.
. Participated in outreach services and fund raising events to promote
employer awareness of potential qualified individuals we served.
. Maintained all necessary documentation for billing and mandated record
keeping (attendance log, time sheets, daily tracking forms, graphs,
ABA forms)
. Supervised participants in OPWDD-Employment Training Program, as well
as ACCESS-VR Supportive Employment initiatives.
. Assisted the Day Habilitation, Residential and Medicaid Service
Coordination units in the recruitment of new program participants and
staff.
. Authored and designed marketing brochures and flyers advertising the
services of the agency, to be used at resource fairs, fund raising
events and in marketing the program to other agencies and school
districts.
Acting Program Manager/Job Developer
03/2012- 06/2014 - Community Mainstreaming Associates - Garden City, NY
. Managed prevocational/vocational training program for adults with
developmental and intellectual disabilities.
. Provided field supervision of Employment Specialists and program
participants while they were working in the community.
. Developed internship and training sites
. Sought employment opportunities for disabled adults, while building
and maintaining relationships with the business community.
. Participated in outreach services and fund raising events to promote
employer awareness of potential qualified individuals we served.
. Screened and assessed participants for job development services
. Teaching adults with developmental disabilities prevocational skills
in a variety of settings
. Maintained all necessary documentation for billing and mandated record
keeping (attendance log, time sheets, daily tracking forms, graphs,
ABA forms)
. Supervised participants in OPWDD-Employment Training Program, as well
as ACCESS-VR Supportive Employment initiatives.
Substitute Teachers Assistant
6/2010- 03/2012- Wyandanch Union Free School District - Wyandanch, NY
. Per Diem district wide substitute for special education and regular
education classrooms
. Taught students with various disabilities in a variety of settings
including integrated classrooms, self-contained classrooms, and the
Life Skills program (including field supervision of students while
they were working)
. Head Coach Varsity Football, Assistant Coach Varsity Track 2012
. Head Coach Junior Varsity Football Team, Assistant Coach Women's
Varsity Track Team 2011
. Head Coach Middle School Football Team 2010
. Assistant Volunteer Coach Varsity Football Team 2010 & 2011
. Founding board member of the Wyandanch Jr. Warriors Youth Football &
Cheerleading Programs
Special Education Para-Professional
5/2008- 5/2010 - Half Hollow Hills Central School District - Dix Hills, NY
. Assist Special Education Teachers with students exhibiting behavior
management needs which require one to one supervision (Autism, Down's
syndrome, Oppositional Defiant Disorder, ADHD, etc in
Kindergarten, fourth and fifth grade classrooms.
. Teach reading, spelling and basic math skills to small groups of
classified students in a self contained classroom where the teacher
utilized a station method
. Design and implement behavior modification plans under supervision of
a Behavior Management Consultant
. Modify lessons plans for special area classes for assigned students
. Facilitate appropriate social interactions between special needs and
general education students
. Taught using the principles of Applied Behavior Analysis, and
maintained required supporting data
Other Experience
New York State Licensed Insurance Broker/Agent & Risk Manager
12/1987- 5/2008 - Various Not for Profit and For Profit Entities -
Manhattan and Long Island
. Sold and Managed Sales Force marketing Life/Health and Property &
Casualty insurance
. Recruited new Financial Services Representatives
. Conducted Special Needs Planning Workshops
. Designed print advertising including newspaper and journal
advertisements, brochures and posters
. Managed Property and Casualty "Large Accounts" (premiums in excess of
$100,000) Comprised of businesses in the healthcare, nutraceutical,
local governments, consumer products, and not for profit entities.
Total premium supervised in excess of $8 million per year.
. Supervised and trained a staff of 15 Customer Service Representatives
. Maintained a 98% Client Retention rate
. Responsible for the Self Insurance Program covering 134 parishes, 4
hospitals, 1
nursing home and all Catholic schools on Long Island
. Enacted loss control systems such as; location safety inspections,
Regional Risk
Management Training Program, and Defense Driving Seminars
. Monitored performance of Third Party Claims Administrator (Gallagher
Basset
Services of NY)
. Created databases for automobile underwriting and billing
. Authored a series of informational brochures on the American insurance
marketplace, which were translated into Japanese
. Knowledge of Micro-Soft Office Package including, Word, Excel, Access,
and Power
Point. Also familiar with WordPerfect, Lotus Notes, AMS and
Choicepoint insurance software
. New York Property & Casualty Brokers License # BR-777518
. New York Life, Accident & Health Agents License # LA-777518
. Series 6 and 63, New York State Investment Advisor Representative.
Interests/Community Involvement
. Member of the Board of Directors of Let All the Children Play
. 2014-2016 Half Hollow Hills Special Education P.T.A. Executive
Board Member
. 2010 -2012 Half Hollow Hills Special Education P.T.A. Sub-
Committee Co-Chairman
. Autism Speaks Walk Team Leader 2007, 2008, 2009, 2010, 2011
. Director - Hills Youth Lacrosse Challenger Program for children
with special needs
. Assistant Director of the Future Stars Football Camp at Farmingdale
University
. Coach Half Hollow Hills Youth Football & Lacrosse
. Past Vice President of the D.D.I. Young Autism Program Charitable
Foundation Board of Directors
. Past Board Member - Mineola PAL
. Past Insurance Director - Nassau County Youth Football League
. Past Board Member - St. Brigid's CYO
. Past Treasurer - Risk Management and Insurance Society (LI Chapter)
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