Sales Customer Service
Resume:
Ronnie Boyett
Smiths Station, AL 36877
Phone: 706-***-**** c E-mail: ************@*****.***
PROFILE: Director of Sales and Operations with over 15 years experience in
several fields with concentrations in leadership and project management
environments. Expertise lies in start up and turnaround operations, P & L
budget forecasting, personnel development and training, relationship and
business development, sales and marketing to fortune 500 companies, dealing
with executive level management.
HIGHLIGHTS OF QUALIFICATIONS
( Consultative Approach / Needs Analysis ( Employee Performance
Management
( Turn Around Operations ( Leader / Coach
( Client / Vendor Relationships ( Quality Control
( Sales Management ( Training/Facilitator
( Project Management ( Forecasting / Strategic Planning
Created knowledge, existence, and penetration in a new market for a newly
formed office where a significant part of the market share was not being
captured and going to competitors. Hired, trained, and developed sales
consultants and held them accountable to: penetrate market share through
defined call cycles, educate and train physicians and healthcare
professionals, and get involved in networking groups. Impact: Sales were
increased by 650% or estimated over $2M per year.
Rebuilt, managed, and grew sales in a 3 state $4.2MM territory being
neglected by prior sales consultant. Halted lost accounts to competitor and
millions in revenue to the company. Created business partnerships with
doctors and staff through sales and product training, education, business
analysis, encouraged contest and promotions. Impact: Increased territory
growth 119% or $640K first year and 112% or $415K the second year.
Created and implemented an exclusive agreement with the top 20 ranked
contractors in the state of Arkansas to use Waste Management only. Signed
10 out of the top 20 that included the # 1 ranked contractor in the state
and 2 others in the top 5. Total # signed was 15. Initially, temporary
construction sales were averaging a measly $73K per month through the 3rd
and 4th quarter of 96 and Jan & Feb of 97. Business was going to
competitors and costing the company over $100K in revenue along with low
employee morale and turnover. Impact: Increased monthly sales by 32% the
first 3 months from $73K to $96K and increased sales average over $220K by
2002. Employee morale and turnover were improved significantly.
Analyzed and spearheaded an in-house waste analysis and implemented new
recycling program for Raytheon Aircraft to divert waste from the landfill
to recycling facility and calculated savings over $50K per year. Impact:
Gained new business and loyalty from competitor and earned WM over $100K in
profit.
Developed a quality control "plan of action" and trained plant leaders and
personnel on chemical levels of acceptance and monitored product
effectiveness and elimination of redo's costing productive time, money, and
parts for assembly line. Oversaw the progress and assisted in correcting
emergencies 24/7 to ensure balance was maintained. Impact: Sales were
increased by 139% or $273K and margins increased by 40% or $160K. Quality
was improved to 98% saving the tier one suppliers hundreds of thousands of
dollars.
Created a calendar of events for new implementations of credit card
processing policies, rules and regulations by major credit card companies
such as Visa, Master Card, AMEX, Discover, etc. for TSYS and other banking
financial institutions for compliance issues to be met. Trained and
educated financial institutions on new programs and ran beta tests to make
sure the process was working. Impact: Saved financial institutions and
company hundreds of thousands of dollars by having them consistently ready
for the transitions set and earning company millions of dollars in sales.
EDUCATION
Bachelor of Science, Mathematics-Troy University
PROFESSIONAL MANAGEMENT HISTORY
Fuller Rehabilitation Columbus, GA
Regional Manager
. Led start up office for sales and promotions of Durable Medical Equipment
calling on patients, primary care physicians, hospitals, and other
healthcare facilities. Developed marketing plan increasing unit sales by
650%.
.Closely monitored P&L budgets keeping expenses to a minimum.
Hired, trained, and developed sales and office staff and held accountable
to meet monthly projections and conducted employee evaluations.
. Certified all medical equipment request documentation was correct and
approved for insurance submission. Managed budgets and expenses for office.
. Met daily sales projections and oversaw training and in-services of
physician offices, and other related healthcare organizations on Medicare
and Medicaid rules and regulations concerning patient's medical equipment
along with tracking shipping for prompt delivery and setup.
Essilor Laboratories of America (ELOA) Montgomery, AL
Client Relations / Sales Executive
. Managed sales of lab services and ophthalmic lenses with Ophthalmologist,
Optometrist and their staff for existing and new accounts in a $4.2
million, three state territory (AL, FL, MS).
. Conducted consultative analysis sessions with doctors and their staff and
varied professional selling techniques based on segmentation, audience, and
doctors business approach. Established long- term business partnerships
and driving immediate sales which increased by 119% first year and 112%
second year.
. Coordinated highly effective training seminars for large and small
offices educating about patient satisfaction / capture rate and utilized
corporate analytical tools, applications to document, plan, monitor,
practice management skills ensuring profitability in doctor's office.
Henkel Technologies Montgomery, AL
Account Specialist
. Managed $800,000 book of business and aggressively pursued new business
in a 600+ mile tri-state (AL, MS, and LA) territory at competitor held
accounts for sales and technical service of chemical products to tier one
and tier two suppliers of General Motors, Ford, Chrysler, Mercedes, and
Hyundai.
. Gathered information and worked with Plant Engineers, Quality, and Plant
Management in close development partnership to improve product efficiency,
performance, and environmental safety eliminating redo's and improving
quality to 98%.
. Develop long term relationships with Executives, Managers, and Team
Leaders from different nationalities for long term growth and increasing
revenue by $273K first year.
Waste Management
District Sales Manager Montgomery / Opelika, AL
.Led outside sales force for Opelika and Montgomery districts aggressively
seeking to increase waste sales through consultative selling and contract
negotiations to C-level executives and above.
. Hired, trained, and developed sales personnel, maintained existing
accounts, and coordinating with general manager and other operation
managers covering service standards. Increased revenue by 205%.
. Worked hand in hand with diverse businesses to promote client relations,
business partnerships, and increased exposure by participating in community
events through networking.
. Monitored monthly P&L statements to ensure expenses and spending were
kept in control and under budget.
. Worked hand in hand with the operations department for effective
scheduling of trucks for deliveries, pick-ups, and account services.
Orkin Pest Control Little Rock, AR
Branch Manager Winston Salem, NC
. Rebuilt office by overseeing the operational functions of the branch
which included: training personnel, P&L budgets, customer service, account
maintenance, and financial reporting.
. Hired sales and service staff and developed training program to reduce
employee turnover. Created and implemented customer service program that
brought a marked decrease in cancellations and improved client relations.
. Motivated and developed a team to turn operations from a $50,000 a year
loss to a profitable program earning over $50,000 per month.
AFLAC Columbus, GA
Regional Supervisor
. Oversaw and supervised a team of 11 individuals responsible for being the
liaison between the sales force and the home office for supplemental
insurance for the State of Louisiana.
. Recruited and trained personnel and monitored state budgets.
. Verified and authorized the policy information and quality control.
Responsible for processing and saving cancellations.
. Instituted team approach that resulted in improved efficiency and cost.
Conducted employee evaluations and rewarded team for quality control
processing successes.
United States Air Force Great Falls, MT
Vehicle Operations Officer
. Managed 52 personnel and $25 million vehicle fleet. Supervised annual
operating budgets in excess of $1 million. Trained personnel and organized
special projects.
. Oversaw the transportation support for a dual winged military base of
4500 personnel supporting the mission of a KC 135 Air Refueling wing and
the Air Force's largest Minute Man missile wing.
. Monitored the movement of Missilers while traveling to and from the sites
and initiated search and rescue maneuvers if communication was lost.
Conducted investigations in vehicle accidents and determined
responsibility.
Community Services
President and Chairman of the Board, West Georgia Dixie Baseball - Leader
of 18 member board building one of the largest Dixie Baseball organizations
for the Columbus, GA metro area and the State of GA. Organized and hosted
the GA State Tournament for 2012 and sent two teams to the 2012 World
Series, producing a World Series title. Lead the board and organized to
host the 2013 World Series in August 2013 located in Columbus, GA.
Attended many meetings with the Columbus Sports Council and city officials
after work hours to host over 25 teams, accommodate over 1000 individuals,
and generating over $400,000 for the City of Columbus.
Member of The Phenix City Exchange Club- part of a highly respected
national organization working together to prevent child abuse and
performing other community service endeavors.
TECHNICAL QUALIFICATIONS
Excel, Microsoft Word, Adobe, Microsoft Outlook, Microsoft PowerPoint
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