Customer Service Carpentry EMT

Kaden DuBois

** ***** **** ****

Little Rock, Ar 72211

Cell: 501-***-****

E-Mail: *******@*******.***

Summary

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Very hands-on and focused on resolving whatever issue arises in a case by case basis. Excels in engaging in and focusing on face to face interactions with customers and clients.

Highlights

BLS/ACLS certified

OSHA training

NCCER certified

Seasoned in conflict resolution

Courteous demeanor

Troubleshooting skills

Accomplishments

-Completed four years of Navy ROTC and graduated with honors.

-Graduated from Robinson High School with honors.

-Natural leadership and problem resolving element due to being the oldest in a large family.

-Maintained all aspects of sales and growth as Store Management for over a year

Experience

January 2014 to January 2015

Crystal Galleries Picayune, MS

Store Manager

Received and processed cash and credit payments for in-store purchases.Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Stocked and restocked inventory when shipments were received.

January 2013 to June 2013

Intelesure Boise, ID

Outside Sales Representative

Managed entirety of all Outbound projects and assignments, while also handling any other teams with high call volume. Provided accurate and appropriate information in response to customer inquiries. Shared product knowledge with customers while making personal recommendations, based off of their individual needs

January 2012 to Sep 2012

Walmart Little Rock, AR

Customer Service/ Electronics Specialist

Maintained all electronic devices and ensured each was operating at capacity. Resolved any customer issues through face to face interaction regarding troubleshooting, phone payment, and any other questions needing to be addressed. Created various phone contracts and payment plans through multiple carriers.

Education

2013 College Of Western Idaho Boise, ID

Certification Emergency Medical Services

2012 Robinson High School Little Rock, AR

High School Diploma N/A

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