Customer Service Manager

Jessica L. Scriba

**** *****

Melrose Park, Il. *0160

September 24, 2014

Hiring Manager,

I have 10 years of experience in Bus Shuttle Security, also 16 years

of experience in Customer Service in many different positions at O'Hare

airport, and dealt with many passengers of different ethnic backgrounds,

and use my communication skills for them to understand me, and my

perception skills, to tell if they are concerned about something, and my

ability to problem-solve to come up with a solution.

I also have 20 years of medical experience, which I gained by working

as a Certified Nurses Aide at 2 nursing homes, 1 hospital, and a Rehab

Unit, over my many years of experience I have dealt with acute, chronic,

terminally ill, and end of life patients, also hospice. I also have the

ability to handle combative patients, I loved helping people and when they

would go home I felt I played a small role in their progress.

Sincerely,

Jessica L. Scriba

Jessica L. Scriba

1502 Robin

Melrose Park, Il 60160

*************@*****.***

Employment Interests

1. Customer Service- Been working in the customer service field for many

years, every job I have had has involved high volume of customer

service, mostly one-on one relationship with Management, Workforce and

customers, so I also have good verbal and written communication

skills.

Entry Level Positions- Always willing to learn something new, like

a new skill or responsibilities, or added training to better myself, and

I am defiantly ready for the challenge, and will rise to the occasion.

Unarmed Security- Completed the Basic 20 Hour Course for

Unarmed Security, and passed their exam with an 82% and received a

certificate for my PERC card. I also have extensive medical training, and

the ability to keep calm in a crisis situation.

Strengths & Abilities

. Cooperative

. Patient

. Positive Attitude

. Dependable

. Flexible

. Adaptive

Work History

Air Serv Corporation- Chicago,Ill.

Bus Shuttle Security 2004-2010

. My responsibilities were to load and unload the bus safely, assist

passengers with luggage, monitor bus for safety of passengers, and

answer any questions and give directions, returned in 2012-2014.

Air Serv Corporation-Chicago,Ill.

Parking Lot Security 2010-2012

. Scan employee's passes for access to parking lot, handle weather

related inquiries about jumps or towing service, give directions to

airport and surrounding area.

Argenbright- Chicago,Ill.

Wheelchair Agent/Trainer 1998-2000

. Transported passengers to their destination, assist with luggage

for safety purposes, and trained new hires.

Lead 2000-2001

. Coordinated passengers picked up with Customer Service by phone or

radio for wheelchair agents and cart drivers, supervised daily

operations and used problem-solving skills to solve issues.

Supervisor 2001-2003

. Coordinate daily scheduling of employees, checked on employees

and equipment daily,discipline and reprimand employees when needed.

Outside Operations 2003-2004

. Safely assisted passengers down the stairs and outside to the

planes, and direct passengers to the correct plane, assist passengers

up the stairs and tag luggage.

The Anchorage 1992-1998

Bensenville,Ill.

Certified Nurses Aide

. Provided hands-on care for elderly patients, like bathing,

feeding and transferring patients in and out of bed and cared for end

of life patients, also worked on a rehab unit preparing them for their

therapy.

Vencor Chicago

Northlake, Ill.

. Cared for terminally ill patients at the end of their lives,

communicated with families after their loved one expired and responded

to all Code Red alerts.

Leyden Extended Care 1977-1991

Northlake,Ill.

. Took patients vitals and documented patients information in charts,

made their beand straightened up their room, and transported patients

to the dining room for meals and activities.

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