Customer Service Manager

Evelyn Galarza

***** ***** **** ***. *** - Orlando, FL 32824

******.******@*****.*** - 407-***-****

Top notch employee who is highly motivated with progressive responsibilities in the areas of Customer Service,

Administrative Support, Accounting, Management, Document Control and Human Resources. In addition, I am a Notary

Public in the State of Florida. Licensed Community Association Manager, fluent in English and Spanish.

WORK EXPERIENCE

Assistant Community Manager

Sentry Management - Orlando, FL

2013 to Present

• Coordinate and direct vendors via work orders

• Inspect the community for any violations

• Assist community manager with day to day operations/budget preparation, variance reports, status reports

• Register and perform orientation for new homeowners and tenants

• Code payable invoices for various vendors

• Assist the ARB/ARC board by compiling data for different projects for approval

• Answer phone calls, concerns and e-mails promptly and in a professional manner

• Respond to homeowner, realtors and tenants questions regarding the Deed Restrictions of the community

• typing of minutes, copying, faxing and preparing specifications for association projects

Administrative Assistant

Treasure of Knowledge Christian Academy

2009 to 2013

• Customer Service

• Ability to use a multiline phone

• Take messages as needed and provide necessary information to callers

• Accounts payable/ Receivable

• Database and records management (Document Control)

• Coordinate Meeting

• File, copy, scan and distribute mail

• Prepare various presentations, and generating various weekly/monthly reports

• Order supplies for office and kitchen

• Ensure all office equipment is work properly/Troubleshoot

Engineering Assistant/Permit Technician

Franklin, Hart & Reid - Orlando, FL

2007 to 2008

• Maintained electronic file systems for all project/document control

• Submitted various types of permit applications for review to different

agencies such as SFWMD, FDOT, FDEP, Department of the Army,

FEMA, Polk, Osceola, Orange and the City of Kissimmee

• Assisted EOR and EI with Submittal Packages/Clearance request for

Water/Waste Water, Dewatering Permits, Well Permits, EIP, SSRP, PD, Utility Review,

Soil Excavation & Letter of Map Revision

• Copy scan & file drawing sets and submittal packages

• Ensure all permits applications were in accordance with agency requirements

• Preparation of proposals to Osceola County and various developers

Contract Administrator/Administrative Assistant

Reynolds, Smith and Hills CS – Orlando, FL

2007 to 2007

•Assisted the President and Vice President and Project Managers with all

contract documents and daily field operation, duties and reports

• Prepared and submitted monthly CITS invoices for the Florida Department of Transportation

and other clients

• Prepared and audit packages for contract negotiations, contract amendments

and supplemental agreements

• Direct and coordinate activities related to multiple projects including

initiating and closing out contracts, proposal preparation, and coordinating

all required training for field personnel

• Act as a liaison between field personnel, the Corporate Human Resources

and Accounting departments

• Maintain new and current project accounts including tracking project

expenditures and operating budgets

•Tracked and processed vendors/subcontractors invoices

Project Coordinator

URS Corporation - New York, NY/ New Jersey

2002 to 2006

Evelyn Galarza

13513 Inlet Lane Apt. 106 - Orlando, FL 32824

******.******@*****.*** - 407-***-****

• Assisted Senior Project Manager, Project Managers and Field Staff with all

contract documents and daily field operation, duties and reports

• Responsible for logging and tracking all project construction documents

• Maintaining and formatting project Bid Documents

• Oversee proposal planning and administration of contracts

• Processing and administering of request for information and submittals

• Tracked and processed vendors/subcontractors invoices

• Review project specifications to assure contractor complies with obligations to PMF

• Responsible for coding accounts payable invoices and prepare employee

expense reports for processing through URS corporate Austin Accounting Center

Administrative Assistant

LPE, Enterprise/URS Corporation

2000 to 2002

• Scheduling meetings, conference calls, travel. Handle calendar(s)

• Purchase Requisitions, legal forms and Expense Reports

• Properly coded all invoices in reference to maintain cost of all purchases per project

• Handled highly sensitive and confidential information

• Responsible for coding accounts payable invoices and prepare employee

expense reports for processing through URS Corporate Austin Accounting Center

included: contracts, amendments, sub-consultant agreements and work orders

SKILLS

• Excellent Customer Service, interpersonal skills, phone manner, and office etiquette

• People skills, friendly, quick learner, ability to take charge in any situation a team player

• I work well under pressure and I have the ability to meet deadlines

• I learn new software quickly and effectively with minimal supervision

• Operating systems, Microsoft Word, Excel, Power Point, Outlook, JD Edwards, Enterprise One,

Prolog Manger, Expedition Cits,Cits and BST, Adobe Acrobat and Community Pro

Education

• High School Diploma, Licensed Community Association Manager

Contact this candidate