Brittany Simmons

**** ******* ******, ********* *** Cleveland, OH 44102 216-***-**** aco9zg@r.postjobfree.com

SUMMARY

Productive and Organized Professional with experience providing a high level of service and support as a Customer Service Representative, Administrative Support Specialist, and Direct Service Companion. Known for being receptive to learning new skills quickly and in delivering timely and efficient services at a fast-pace. Team player with strong verbal, written, and listening skills as well as the ability to establish and maintain a positive rapport with others.

KEY QUALIFICATIONS

CUSTOMER SERVICE:

?X Multi-task in the face of changing priorities

?X Calmly and quickly resolve complaints/issues

?X Learning and adhering to set guidelines and procedures

?X Actively listen to customers and provide answers

?X Provide information about products and services

?X Review and select standard responses for answers or solutions

ADMINISTRATIVE SUPPORT:

?X Modern Medical Office Procedures

?X Records Management / Scheduling

?X Electronic Health Records

?X CPT / ICD-9 CM Coding

?X Computerized Patient Accounting and Advanced Billing

?X Medical Terminology

?X Healthcare Reimbursement

?X Medical Office Systems / HER

TECHNICAL:

?X Computers: Keyboarding, Documenting Processing, and Microsoft 2010 Office Applications

WORK EXPERIENCE

Patient Service Specialist Planned Parenthood, Bedford Heights, OH 2014

?X Collected payments, processed fees and completed reconciliation sheets at the end of each shift

?X Secured sufficient coverage information to confirm patient eligibility

?X Accurately billed patients, Medicaid, and third party sources for services rendered

?X Disseminated information about procedures and general health details to patients

?X Responded to inquiries in-person and via phone; also checked eligibility status

?X Provided information and support services to the flow facilitator; also assisted in meeting the needs of other staff

?X Consistently showed a commitment to quality healthcare and excellence in customer service

?X Scheduled appointments and used NextGen Electronic Health Records and EPM

Medical Administrative Assistant CDC Center for Dialysis Care, Shaker Heights, OH 2014

?X Screened and sorted mail, documents and telephone calls

?X Maintained confidentiality when dealing with patient information

?X Scheduled appointments, arranged referrals, prepared medical reports, and updated patient histories

Direct Support Professional (DSP) Connections in Ohio, Lakewood, OH 2013 ?V 2014

?X Ensured the health and wellness of clients by encouraging participation in activities and providing assistance with ADL?s such as cooking, cleaning, and performing light household chores

?X Encouraged clients to be as independent as possible through verbal coaching and positive reinforcement

?X Transported clients to and from appointments and community activities

EDUCATION

Bryant & Stratton College, Cleveland, OH

Associate of Applied Science in Medical Administrative Assistant, 2014

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