Customer Service Manager
Resume:
KATHLEEN LANDERS-DESROCHERS
WINTER SPRINGS, FL 32708
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EDUCATION:
ST. MARY'S HIGH SCHOOL
GRADUATED WITH HONORS IN A COLLEGE BOUND PROGRAM
NORTHERN ESSEX COMMUNITY COLLEGE
COMPLETED AN ASSOCIATE'S IN ARTS REGARDING GENERAL EDUCATION AND ACCOUNTING
WHITE PINES COLLEGE
COMPLETED SEVERAL CREDIT HOURS TOWARDS BACHELOR'S IN SCIENCE
WORK EXPERIENCE:
ORLANDO HEALTH SYSTEMS
ADVENTIST HEALTHCARE SYSTEMS
2004 – PRESENT
FINANCE/ COLLECTION – PREPARING AND REVIEWING STATEMENTS INVOLVING INSURANCE CHARGES AND
PAYMENTS FOR PATIENTS, STAFF, INTERNATIONAL CLIENTS, AND LEGAL ACCOUNTS AS IT RELATES TO FINANCIAL LAWS
BOTH IN THE STATE OF FLORIDA AND INTERNATIONALLY. DAILY TASKS INCLUDE CUSTOMER SERVICE, PREPARATION OF
STATEMENTS, COLLECTIONS MANAGEMENT OF SELF AND OTHERS, PRESENTATIONS OF HOSPITALS FISCAL OBLIGATIONS,
PAYROLL MANAGEMENT, AS WELL AS FINANCIAL COUNSELING RELATED TO MEDICARE/MEDICAID, DISABILITY, AND
WORKERS COMPENSATION.
SMC OF NEW YORK/INSCAPE OF CANADA
BOSTON DESIGN CENTER
2002 – 2004
SALE'S MANAGER/ADMINISTRATOR – DETERMINED CLIENTS IDEAL SPECIFICATIONS OF HARDWARE AND
SOFTWARE WHILE LEADING MY SALES TEAM. ADMINISTRATIVE DUTIES INCLUDED EXPENSE REPORTS, TRAVEL
ARRANGEMENTS, PAYROLL ADJUSTMENTS, LICENSING, TRANSPORTATION AND BUILDING DEPARTMENTS OF BOTH CITY AND
STATE, ALONG WITH HEALTH AND SAFETY COMPLIANCE AS REQUIRED FOR BOTH THE CLIENT AND COMPANY. LEAD A
TIERED, EXPERIENCE BASED CONTINGENT THAT FOCUSED ON EXPERTISE AND BALANCE WITHIN THE VARIOUS MARKETING
UNITS.
RCK MODULAR HOMES
1998 – 2002
VICE PRESIDENT OF OPERATIONS – NEGOTIATED WITH CLIENTS AND FACTORIES TO ESTABLISH NEW
CONNECTIONS AND FUTURE BUSINESS FOR MY ORGANIZATION. WEEKLY FOCUS WAS ON TRAVEL ARRANGEMENTS AND
CHARITABLE DONATIONS OF BOTH TIME AND MONEY. ESTABLISHED ATTAINABLE MONTHLY AND QUARTERLY GOALS FOR
MY SALE'S REPRESENTATIVES AND PERSONALLY MADE SURE EVERY CLIENT WAS SATISFIED. DAY TO DAY OPERATIONS
INVOLVED MY KNOWLEDGE OF LOCAL AND STATE LABOR LAWS, CONSTRUCTION AND SAFETY COMPLIANCE, REACHING OUT
TO NEW AND POTENTIAL CLIENTS, AND ESTABLISHING BOTH POLICIES AND PROCEDURES FOR MY COMPANY.
DIRIGO MANAGEMENT
1992-1996
PROPERTY MANAGER- SCARBOROUGH MAINE AND PORTLAND MAINE- DAY TO DAY, MANAGING STAFF AND TENANT
ISSUES, REPORTS AND ABIDING BY OUR MISSION STATEMENT, COMPLIANT WITH ALL STATE AND FEDERAL LAWS.
PROACTIVE WITHIN THE COMMUNITY TO MEET OUR GOALS FOR OCCUPANCY. NETWORKING WHERE APPLICABLE AND
INITIATING A MONTHLY SOCIAL EVENT FOR OUR TENANTS. RESPECTING MANAGEMENTS DECISIONS FOR THE PROPERTY
AND FOLLOWING THE GUIDELINES SET UP MONTHLY TO ACHIEVE GOALS.
CUSTOMER SERVICE AND LISTENING TO PROSPECTIVE TENANTS AND LONG TERM TENANTS IS A PRIORITY TO ME, MUCH
IS ACCOMPLISHED WITH THESE ATTRIBUTES.
REFERENCES:
MICHELLE CHAPMAN- WINTER SPRINGS
JILLIAN MCDONALD FOLAN- 978-***-****
JULIENE DEMARCO- 386-***-****
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