Manager Sales
Resume:
Jeffery L. Hariston
Bryans Road, MD 20616
Email: ***********@***.***
TRAINING AND ACHIEVEMENTS:
Certified TIPS Trainer Advanced Interviewing Skills
SalesPro, Delphi, Breeze & Aloha Training Conflict Management Training
Windows, XP knowledgeable Catering & Sales Management Training
Customer Service/Hospitality Certified Zero Tolerance Training
Trainer Safety/OSHA Training
Banquet Set-Up & Service Trainer Aloha Point of Sales System Training
One Minute Manager Quality Service Wireless & Wired Internet Service Tech
Training Audio Visual Installation & Service Tech
Diversity Training Entry Level Sales Management Training
Sexual Harassment Training Ritz Carlton Hotel Open Team 1991
Workplace Violence Training Hotel Monaco Washington Opening Team
Navigating Through Change Training 2002
Total Quality Management Lockheed Martin Conference Center
Myers-Briggs Assessment Opening Team 2009
Coaching & Counseling
EDUCATION:
Ohio State University, Columbus, OH
Associates of Arts: Computer Science
ORGANIZATIONS:
1979-1984 United States Air Force
San Antonio, TX Staff Sergeant: Grade Class E-5
CAREER EXPERIENCE:
October 2013 – Present Radisson Hotel Radisson National
Arlington, VA
Catering Manager / Convention Services Operations Manager
Responsible for soliciting new accounts, entertaining and maintaining relationships with
existing accounts. Travel to meet with or call individual corporate, government &
convention clients by telephone to solicit catering business. Develop client menus, write
contracts and letters, as well as organize all other arrangements as they relate to social and
corporate events including menu planning. Sell hotel guestrooms, catering services and
banquet facilities through direct client contact to maximize total rooms revenues and
profits. Organize and conduct departmental meetings, communicating pertinent information
to the staff, such as house count and menu changes. Interact positively with customers
promoting hotel facilities and services. Maintain rapport with all departments and attend
relevant meetings. Oversee all operations for the Banquets and Catering department,
including set-up and service. Preform weekly scheduling and schedules for staff, manage
day to day operations to include client relations for internal and external clients. Run daily
and weekly meetings to ensure all events and meeting as requested by clients. Conduct
weekly BEO meetings and attend all required meetings to ensure total guest satisfaction.
October 2012 to October 2013 Four Points by Sheraton Washington
DC Downtown – Washington, DC
Catering Manager / Convention Services Manager
Act as the liaison between the hotel operating departments and the clients. Primary focus is
to ensure profitability through food, beverage, room rental, audio visual services, labor fees
and other applicable fees. Responsibilities include: administering sales agreements,
detailing all food, beverage and a/v needs. Distribute BEOs prior to events. Conduct BEO
meetings and participate in Pre/Post Conference meetings and review bill with client.
Participate in site visits and plan meetings for upcoming groups and potential affiliate
business. Responsible for prospecting and booking new catering and banquet business,
retaining existing clients and meeting budgeted revenue goals for catering sales. Maintain
strong client relations and ensure that convention specifications are communicated and
executed for a successful meeting experience for the meeting planner and attendees.
May 2010 to September 2012 Davidson Hotels and Resorts
Hilton Alexandria - Alexandria, VA
Catering Sales Manager / Executive Meeting Manager
Responsible for soliciting new accounts, entertaining and maintaining relationships with
existing accounts. Travel to meet with or call individual corporate, government &
convention clients by telephone to solicit catering business. Develop client menus, write
contracts and letters, as well as organize all other arrangements as they relate to social and
corporate events including menu planning. Sell hotel guestrooms, catering services and
banquet facilities through direct client contact to maximize total rooms revenues and
profits. Organize and conduct departmental meetings, communicating pertinent information
to the staff, such as house count and menu changes. Interact positively with customers
promoting hotel facilities and services. Maintain rapport with all departments and attend
relevant meetings.
January 2007 to December 2009 Pyramid Hotel Group
Hilton Rockville - Rockville, MD
Corporate Catering Sales Manager (Government & Association Markets)
Responsible for soliciting new accounts, entertaining and maintaining relationships with
existing accounts. Travel to meet with or call individual corporate, government &
convention clients by telephone to solicit catering business. Develop client menus, write
contracts and letters, as well as organize all other arrangements as they relate to social and
corporate events including menu planning. Sell hotel guestrooms, catering services and
banquet facilities through direct client contact to maximize total rooms revenues and
profits. Organize and conduct departmental meetings, communicating pertinent information
to the staff, such as house count and menu changes. Interact positively with customers
promoting hotel facilities and services. Organize special events in the restaurant such as
receptions. Maintain rapport with all departments and attend relevant meetings.
November 2005 to January 2007 Davidson Hotels and Resorts
Hilton Alexandria - Alexandria, VA
Executive Center Manager
Responsible for total banquet operations in the Executive Meeting Center, including
function space set-up and service. Responsible for the delivery of service for all meeting
and banquet functions. Liaison between in-house guest and the meetings manager or
banquet/catering manager. Assisted the banquet/catering department in the planning of
events. Assisted in creating the Executive Meeting Centers meals menu rotation program.
Handled all phases of daily, weekly and monthly paperwork required. Worked with other
departments to ensure total quality service and guest was delivered. Meet Hilton standards
for implementation of service standards.
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