Assistant Manager

Phillip E. Clark Jr.

**** ***** ******** **** *****, FL 33637 813-***-**** ***************@*****.***

Experienced Admissions/Enrollment Counselor

Caring ~ Professional ~ Persistent ~ Persuasive ~ Goal-oriented

QUALIFICATIONS

• Extensive knowledge and experience in producing and recognizing promising applicants to enhance an educational institution’s student body.

• Knowledgeable of academic needs, demands, and potential graduate needs before application processing.

• Positive, can-do attitude with the motivation, drive, self-initiative and customer-focused skills to provide a high-quality service to prospective students.

• Excellent communication and interpersonal skills. Able to work effectively with people from global, diverse cultures and different socio-economic and cultural backgrounds.

• Strong interpersonal skills with both faculty and student populations. Ability to interact effectively as either a leader or as a member of a team and work collaboratively with partners.

• Ability to adapt to changing environments, assignments and multiple priorities.

• Superior organizational and problem solving skills.

• Excellent time management and counseling skills.

• Goal-oriented and self-directed.

WORK EXPERENCE

Schiller International University – Largo, FL June 2012 – Current

Senior Admissions Advisor

Art Institute of Tampa - Tampa, FL May 2011 – April 2012

Assistant Director of Admissions

University of Phoenix - Temple Terrace, FL January 2008 – December 2010

Enrollment Counselor

ADMISSIONS/ENROLLMENT SUMMARY OF EXPERENCE

• Responsible for providing admission advisory/counseling activities in accordance with the University’s policies and procedures as well as all state and federal regulations including:

Managing inquiries to achieve prompt and effective contact.

Scheduling and conducting interviews with qualified applicants. (Pursues qualified candidates.)

Secure new inquiries (Personally Developed Referrals) by directly asking phone and in-person contacts about referrals of others to contact about the Institutes offerings.

Conducting follow-up meetings to ensure successful matriculation.

Evaluating appropriateness of candidates for admissions based upon career goal compatibility.

Accurately delivering the University’s educational programs, expected outcomes, student services, and financial obligations to students, parents, and educators.

Accurately forecast projected new students on a periodic basis for the University President or other University constituents as required.

• Achieve enrollment and start rate goals.

• Organize and participate in training sessions, orientation programs, cultural and social activities, career days and open house events.

• Assist other departments and personnel with data collection and provide problem solving ideas and solutions.

• Train and develops admissions processing knowledge in new staff members.

• Develops marketing plans for regional and international markets.

• Travel to domestic or international industry events or trainings.

• Manage and operate CampusVue software in the Thin Client environment.

• Operate automated telephone and record keeping systems.

• Maintain confidentiality with high ethical standards.

PROFESSIONAL WORK EXPERIENCE

Costco Wholesale – Brandon, FL

Membership/Marketing Assistant, August 2005 – December 2007

• Communicated with members by phone, in person, or by mail.

• Answered questions, resolved problems, explained membership and credit programs.

• Provided and arranged for prompt and courteous member service.

• Processed new memberships and membership maintenance.

• Issued membership cards using computer, camera and automated card printer.

• Issued employee name badges.

• Keyed credit applications, conformed to credit card company practices for verifications, confidentiality, access and discretion.

• Collected membership dues and keyed to computer by check, cash and debt/credit terminal.

• Assisted at refund counter or with marketing as necessary.

• Assisted in other departments of the warehouse as necessary.

Drug Abuse Comprehensive Coordinating Office (DACCO) – Tampa, FL

Substance Abuse Counselor, February 2003 – December 2004

• Provided clinical interventions for clients at risk for or diagnosed with chemical dependency.

• Provided case management, crisis interventions, and referral services for clients.

• Provided individual, group, and family therapy.

• Conducted client assessments and evaluations.

• Developed and implement treatment plans for clients.

• Prepared and maintain clinical records.

• Wrote and submitted reports as required.

• Provided referrals and feedback to appropriate resource agencies.

• Assisted in training and education of other staff members, interns, and students.

PROFESSIONAL DEVELOPMENT AND WORK RELATED TRAININGS

• Health Insurance Portability and Accountability Act (HIPAA)

• First Aid

• Work Ethics

• Confidentiality

• Dual Diagnosis

• HIV/AIDS and TB

• Prevention of Violence

• Management of Unsafe Behaviors

• Counselor/Case Manager

• Sexual Abuse and Trauma

• Cultural Competence

• Staff Development

• Great White Shark Training (UOP)

COMPUTER SKILLS

• Proficient in several computer applications including:

Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Access, CampusVue, and excellent Internet navigation skills

VOLUNTEER WORK

• Tampa Youth Girls Softball League - Assistant Coach (2009 – 2010)

• Tampa Women’s Softball League - Manager and Assistant Coach (2009 – 2010)

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