Customer Service Sales

Rebecca Alaica I possess a wide range of vocational and educational skills, while being experienced at training

**** ******** ** **** *** others, including both peers and students. My leadership experience includes operating and

Orlando, FL 32819 running production crews in both food service and entertainment. In addition to my experience

724-***-**** as an educator, this has allowed me to be comfortable in teaching and assisting others in the

*******@*****.*** development of job skills. My objective is to obtain a role that utilizes these varied experiences

to further influence and motivate others.

Employment History

Vacation Planner

06/2014-Present Universal Studios Resort, Orlando FL

• Exhibit and exemplify the Service Based Sales process to assist Guests in finding and

purchasing the right-fit admittance and supporting products utilizing top-down selling

Concierge

01/2013-Present Walt Disney World Resort, Orlando FL

• Worked at the Front Desk, as a Lobby Concierge, on the Club Level Desk, and in the Club

Level Lounge at Disney’s Grand Floridian Resort and Spa.

• Assisted Guests in Checking-In to the Resort, securing dining reservations, purchasing

tickets, arranging transportation, providing directions, and answering questions while

utilizing excellent Guest Service skills.

Vacation Planner/ Vacation Planning Trainer and Facilitator

10/2010-01/2013 Walt Disney World Resort, Orlando FL

• Acted as a Subject Matter Expert to initiate and develop Cast training for the DISCO

operating system and assisted the Training Manager in developing training materials

and curriculum.

• Observed and developed new Vacation Planning Cast Members technical proficiency

and Guest Service skills in a five day On the Job Training process.

• Repeated top sales performance, including Red Carpet Club quarterly honors twice for

being in the top ten percent of all Vacation Planners.

Pastry Cook I

03/2007-06/2010 Walt Disney World Resort, Orlando, FL

• Assisted in developing and executing the pilot for Disney’s Animal Kingdom’s full-

scale production bakery by creating the daily production regimen, initiating a rotation

and back-up system, and improving the overall efficiency of the operation.

• Mixed, prepared, baked, and finished all desserts for both Disney’s Hollywood Studios

and Disney’s Animal Kingdom.

• Trained temporary and new cast members in daily production tasks and

procedures, while assigning and organizing projects to ensure efficient production.

Education

05/2006-08/2007 Pennsylvania Culinary Institute; Le Cordon Bleu, Pittsburgh, PA

A.D. Patisserie/Baking

08/200-05/2004 DeSales University, Allentown, PA

B.F.A. Acting/Directing and Theater Education

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