Customer Service Insurance

Vicky Young

** **** **** *****, *******, TN ***** C 901-***-****

*********@*****.***

PROFILE

I AM AN EXPERIENCED PROFESSIONAL WITH 23 YEARS IN BANKING AND MORTGAGE

SERVICES, AS WELL AS 7 YEARS IN THE LEGAL/REAL ESTATE FIELD. I HAVE

ACQUIRED THE ABILITY TO WORK IN A TIME-SENSITIVE, FAST-PACED ENVIRONMENT

WHILE SPECIALIZING IN THE AREAS OF CUSTOMER SERVICE, MORTGAGE INSURANCE,

ACCOUNTING, AND LOAN SERVICING. I PRIDE MYSELF IN TAKING THE INITIATIVE TO

SOLVE PROBLEMS AND THAT I AM CAPABLE OF MULTI-TASKING IN A HIGHLY ORGANIZED

MANNER.

Core Strengths

. PROBLEM SOLVER . ADAPT WELL TO DIFFERENT SITUATIONS . TIME MANAGEMENT

. Internal/External Customer Service . Detail Oriented . Project

Management

. Team Player . Self-Motivated and Dependable . Excellent Communicator

. Ability to follow through to achieve . Work well independently or .

Maintain positive work

project goals as a member of a team relations

Accomplishments

. Congeniality Award . Employee of the year . Most Valuable Team

Player (2x)

Professional Experience

SHAPIRO & KIRSCH LAW FIRM, MEMPHIS, TN

REO Title Curative Processor (2007- 2015)

. Reviewed title reports, identified and determined best course of

action to obtain clear title to insure property was marketable

according to client guidelines.

. Prepared title commitments listing requirements for curative

. Communicated effectively with clients, vendors, financial

institutions, and third parties to obtain lien releases

. Insured delinquent taxes and HOA assessments were paid current

. Consistently turned process around in a timely manner

. Ordered Title updates and searches once title was clear for marketing

purposes

. Negotiated payoffs on liens on clients behalf

. Nominated twice by department manager for Most Valuable Employee of

the year.

. Nominated Employee of the year by fellow employees, and Congeniality

REGIONS MORTGAGE, Cordova, TN

Mortgage Post Closing Specialist (2003-2007)

. Analyzed mortgages, notes, HUD, title policies, and appraisals to

verify signature, figures, and legal descriptions

. Reviewed and audited closed mortgage loans

. Managed the Automatic Call Distributor and maintained the ACD daily

call log

. Contacted branch offices, title companies, and attorney offices to

obtain all deficient documents

. Prepared production reports using MS Excel

. Open and sorted mail

. Answered customer inquiries

. Ensured customer satisfaction through timely follow-up

Insurance Processor (2001-2003)

. Answered customer inquiries pertaining to loan activities such as loan

balances, payoff amounts, interest accruals, and billing statements

. Entered insurance information into the Maxmillion program

. Data entry

. Updated hazard insurance lines and reviewed insurance documents

. Verified policies to ensure coverage was acceptable

. Disbursed premium payments from escrow accounts

. Made calls to insurance agents to update insurance policies and obtain

information

Insurance Representative (1999-2001)

. Reported collections, payoffs and adjustments, reconciled general

ledger and bank accounts, researched all variances, complied with all

investor guidelines, and prepared monthly aging reports

. Maintained second mortgages to ensure that the appropriate payment was

received and processed

. Analyzed complex situations affecting insurance coverage

. Forced placed hazard and flood insurance to protect the bank's

interest if proof of adequate insurance was not received

. Maintained records of collection efforts and results

. Entered journal entries and processed bank account reconciliations

. Provided loan servicing including field calls and requests for

information from/to the business units and the clients

Technical Skills

. MS OFFICE SUITE

. Pace

. Empower

. Access Manager

. Resnet

. Equator

. Maxmillion

. CMS

Specialized Training

. MORTGAGE SERVICES CERTIFICATION

. Teller Certification

Education

LAKEVIEW HIGH SCHOOL DECATUR, IL

Received Diploma

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