Customer Service Sales

John T. DePrince

Results Driven Executive

[pic] 610-***-****

[pic]******@*****.***

SUMMARY

A results driven executive that specializes in producing dramatic results

by creating a positive work environment that is customer focused.

Extensive experience in building a business from inception, implementing

systems and tracking financial results. Proven organizational skills with

a strong entrepreneurial spirit.

V

SPECIFIC AREAS OF EXPERTISE

Sales, Marketing & Operations Accounting & Finance

ERP Integration & Organizational P&L Management

Optimization with health & medical Ability to Map Strategies & operations

Healthcare Sales & Recruiting to Multi- Stake Holder & End User

objectives

Lead Generation CMS/ Meaningful Use

Budget Preparation

Top Line Revenue Generation Revenue Forecast & Analysis

Account Management Standard Operating Procedures

Training & Team Building SWOT Analysis

Customer Service, Loyalty & Retention Productivity Improvement

CAREER HIGHLIGHTS

. Managed health/wellness and medical practice businesses that generated

over $50M in Revenues collectively within visionary startup settings,

through growth and profitability, to highly competitive and

established arenas within the healthcare field.

. Developed, implemented and managed all phases of integration and

support for ERP systems with diverse, multi stakeholder and end user

goals and objectives. I have done this multiple times within high

daily volume, multi-site health/wellness settings (1,500+ per day) to

HIPPA compliant multi-location medical practice settings.(60+ per day)

. Effectively lead a dynamic Ophthalmology Surgery Practice specializing

in vision correction procedures.

. Built and developed a multi-location sports and wellness business with

annual sales of $4.0M, with 7,000 annual members and employed 150

people. Our organization received national recognition and awards for

excellence in group fitness and customer service.

. Sold corporate wellness programs to C-level executives of national

corporations and physicians' offices generating $3.2M in sales.

PROFESSIONAL EXPERIENCE

Siepser Laser Eyecare, King of Prussia, PA

7/2013 - 12/2014

Executive Director/ COO

Siepser Laser Eyecare is an Ophthalmology Surgery Practice with 3

Ophthalmologists, 2 Optometrists, and 20 employees in 2 offices with part

ownership of 2 ASC's, specializing in LASIK and Cataract vision correction

procedures, seeing and performing 800 patients/procedures per month.

Key Accountabilities:

. Manage the practice on a daily basis, including cash management

systems, projections, budgets, reporting and practice workflow.

. Forecast, analyze and monitor individual revenue centers to achieve

financial goals.

. Manage the financial risks, accounts payable and receivables monthly,

as well as oversight of operations.

. Manage all banking, insurance, and information technology

relationships.

. Create and manage a team approach, that fosters improved

communications within the offices and continuously train employees on

customer service skills in order to provide the highest level of

patients' satisfaction.

. Supervise patient educator, surgical coordinator, billing coordinator,

marketing coordinator and front desk manager on a day to day basis.

. Meet with local Optometrists to inform them of our new technology and

improved customer service in order to rebuild our network of referring

doctors.

Key Accomplishments:

. Analyzed revenue streams and developed changes for improvement that

increased our testing revenue by 100% from 2013 to 2014.

. By using our EMR properly, increased our Meaningful Use revenue from

2013 to 2014 by over 100%.

. Created a system to improve on-line patient reviews that led to a 25%

increase in traffic to our website which resulted in a 20% increase in

premium services leads.

. Rebuilt our referring doctor network which led to a 30% increase in co-

managed patients.

. Designed a Dry Eye Center of Excellence program that includes testing

and treatment for patients that suffer from dry eye, the program

generated $8,500 in revenue for the first month, with projections

exceeding $100K in revenue for the first full year.

. Hired and trained the Practice Manager and Front Desk Manager.

. Created a job description and marketing plan for the marketing

coordinator which led to planned marketing efforts like patient

seminars and lunch and learns that resulted in a 15% increase in

premium services leads.

. Replaced the out dated information technology and communication

systems which improved productivity.

Becker Technical Staffing, Merion, PA

8/2012 - 7/2013

Account Manager and Recruiter

Becker Technical Staffing is widely recognized for their ability to satisfy

technical, pharmaceutical, healthcare, marketing sciences, and financial

talent acquisition needs for a variety of clients.

Key Accountabilities:

. Cultivated new business with companies in healthcare, banking,

information technology and financial industries through cold calling,

networking and referrals.

. Searched and acquired executive level candidates by vetting their

experiences and match to the clients' needs, reviewed their resumes

and prepared candidates for their interviews.

. Utilized a CRM program to manage existing clients, candidates and

prospective new clients.

. Managed the process of client's and candidate's expectations as the

offer process was occurring.

Key Accomplishments:

. Developed a working relationship with 7 companies yielding 23 job

orders, made 6 placements in Q2 2013 generating $85k in commissions

for our company.

Sabertooth, LLC, King of Prussia, PA

1996 - 2012

Co-Founder, COO & CFO

Sabertooth, LLC was an organization that owned and managed a multi-location

sports and wellness business, that specialized in strength and

cardiovascular training, corporate wellness programs and recreational

sports, which included regional high school girls' volleyball tournaments,

AAU high school boys' basketball tournaments, kids' inline hockey, kids'

indoor lacrosse, and adult co-ed leagues.

Key Accountabilities:

. Managed a multi-location sports and wellness business on a daily

basis.

. Developed and implemented business/financial plans to secure $10M in

funding.

. Forecasted, analyzed and monitored individual revenue centers to

achieve financial goals.

. Managed the financial risks, accounts payable and receivables monthly,

as well as oversight of operations and marketing.

. Managed all banking, insurance, vendor, and information technology

relationships.

. Hired and trained all key employees, managed 3 General Managers and 2

Group Fitness Managers and 2 Sales Managers, developed a team approach

and continuously trained them on customer service skills in order to

improve the members' experience.

. Implemented the club management ERP system that was used to run the

sports and wellness business, the system encompassed front desk check

in, point of sales transactions, sales analysis, member billing,

prospects data base, scheduling and marketing information.

. Completed year end close and provided accurate financial statements

for review.

Key Accomplishments:

. Built and developed a multi-location sports and wellness business with

annual sales of $4M, with 7,000 annual members and employed 150

people.

. Developed and managed the construction budget and plans for 3

locations from demolition to build out to completion.

. Sold corporate wellness programs to C-level executives of national

corporations and physicians' offices generating $3.2M in sales.

. Through our customer service and group fitness programs we developed a

loyal membership base that led to 70% retention rate.

. Increased revenue by 20% by offering personal training and nutrition

programs, sports leagues, juice bar and pro-shop.

. Organized, staffed, scheduled and raised funds for the Special

Olympics Power Lifting tournaments that were held at our fitness

centers for 12 years.

Geriatric and Medical Centers, Philadelphia, PA

1990 - 1996

Treasury Manager

(Promoted twice from treasury account and cash manager)

Key Accountabilities:

. Managed, forecasted and supervised company's cash flow on a daily

basis, including collections and disbursements.

. Executed daily financial decisions regarding in-house investment

portfolios.

. Developed and implemented cash management systems to optimize

efficiencies.

. Coordinated and processed the payroll run on a biweekly basis for 25

healthcare facilities in Pennsylvania and New Jersey.

. Wired federal and state payroll taxes.

. Converted the in house manual system to an ADP ERP system.

Fishbein and Company, CPA, Elkins Park, PA

1988 - 1990

Staff Accountant

Key Accountabilities:

. Executed Audits, Reviews and Compilations of clients' businesses.

. Prepared and submitted federal and state tax returns for clients,

corporate and personal.

EDUCATIONAL BACKGROUND

Bachelor of Science Degree: Business Administration, Accounting

1988

Drexel University, Philadelphia, PA

Master of Business Administration Degree:

1996

Eastern University, St. Davids, PA

Completed 18/39 required credits towards MBA

Sandler Sales Training Classes

2012 - 2013

COMPUTER SKILLS

Windows, Microsoft Office: Word, Excel (Pivot Tables), PowerPoint, and

Access.

ADP and Paychex Payroll Processing and Human Resources Records Management

System.

QuickBooks.

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