Sales Customer Service

Dale M. Adams Sr.

** ******** *****; Covington, GA. 30016 404-***-****

STRENGHTS AND QUALIFICATIONS

Dynamic career in high-energy sales and marketing. Expert qualifications in identifying market opportunities to

accelerate growth, increase sales and improve profit contributions. Strong background in marketing and new product

development.

Equally strong qualifications in training and development, administration, strategic planning, team building and

leadership. Proven ability to function in a dynamic and changing environment and interact effectively with all l evels

of support staff.

EDUCATION

Associate of Arts: in Applied Business, in Hotel Management, Cuyahoga Community College, OH (1997)

EMPLOYMENT EXPERIENCE

Streamline Enterprises

SE Regional Sales Manager 2011- current

Atlanta, GA

In charge of writing up and negotiating repairs and maintenance for landlords properties.

Identified resource requirements and assigned responsibilities to different sales staff through proper

coordination.

Trained new members of the sales force.

Conducted market research and prepared sales strategies.

Developed new sales tools and marketing techniques to increase sales objectives .

American Amicable Insurance Company 2009-2011

Insurance Agent Manager Cleveland, OH

Innovated and executed new strategies to bring profits to insurance organization.

Prepared reports and maintained records for new and season clients.

Helped policyholders settle insurance claim.

Offered clients comprehensive financial planning services, such as retirement planning, estate planning, and

the assistance in setting up pension plans.

Maintained knowledge of new products and managed prospecting campaigns as outlined in the agency

process.

Global Mortgage Incorporated 2006-2009

Branch Manager Solon, OH

Acquired and developed a solid, profitable base of lender/correspondent relationships throughout Cuyahoga

County.

Responsible for payroll, accounting, and auditing duties.

Analyzed detailed financial and credit data, matched customer needs with appropriate loan program to the

level of risk.

Audited files for the compliance for the State of Ohio.

Assumed overall responsibility for the residential mortgage loan from application to closing.

Dale M. Adams Sr.

20 Carlisle Court; Covington, GA. 30016 404-***-****

Triton Financial Group LLC. 2003-2006

Senior Loan Officer Warrensville Heights, OH

Managed business development by providing a full range of services which included pre-qualifying clients

and pre-underwriting files.

Overseen entire lending process to ensure timely and seamless closings.

Developed and implemented strategic marketing plans.

Trained and coached new loan officers on marketing and sales techniques.

Developed new efficient workflows for management.

Countrywide Home Loans 2002-2003

Loan Origination Representative Cleveland, OH

Originated FHA loans and collected all income documentation from customers, provided credit counseling.

Verified county loan limits, employment, and 12 months of rental history to pre-qualify borrowers for FHA.

Verified appraisals in average conditions for FHA approval.

Handled customer inquiries pertaining to mortgages and consumer loans.

Responded to customer inquiries and needs.

Platinum Home Loans 2001-2002

Loan Consultants Valley View, OH

Originated FHA loans and received and reviewed customer information for the loan process.

Generated leads through cold calling.

Responded to customer inquiries and needs while providing customer service.

Utilized an understanding of normal business operations.

Performed miscellaneous office duties as needed.

Marriott Hotels 1996-1999

Loan Consultants Beachwood, OH

Supervised front office staff, while working closely with all departments to ensure smooth operations of the

hotel.

Supervised, scheduled, and set-up banquets.

In charge of hiring, scheduling and payroll.

Maintained proper cash accountability and inventory control.

Forecasted revenue and expenses for front office, food and beverage division.

Maintained proper cash accountability and inventory control.

Planned menus for restaurant and banquet services as well as prepared food.

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