Customer Service Representative
Resume:
Jamaica, New York *1434
*******************@*****.***
Shaquille A. McLaughlin
Objective Obtain a position as a team player in a people oriented organization where I can maximize
my customer service experience in a challenging environment to achieve the corporate goals.
Skills and Achievements include:
Microsoft Office
•
Google Docs, Calendar
•
Data Enrty
•
Type 40wpm
•
Personable and highly adaptable to change
•
Outstanding phone skills
•
Excellent computer knowledge
•
Exceptional customer service and communication skills
•
Education
Martin Van Buren High School – Queens, NY 2008 – 2012
Experience
Staples – Q ueens, NY January
2014 - Present
Sales Representative
• In charge of answering incoming calls
• Answering any questions regarding Staples products or about the website
• Placing over the phone orders for customers
• In charge of returns, reimbursements and issuing coupons
Yaz & Sha Solutions, LLC – Q ueens, NY
February 2012 – January 2014
Receptionist
• Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voice
mailbox when the associate is unavailable
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking and distribution of office supplies
Road America Motor Club – Queens, NY
January 2013 – January 2014
Customer Service Representative
• In charge of providing Road America customers with roadside assistance
• Handle credit card payments from Road America / non Road America customers
• Dispatching the appropriate service providers to the customer’s breakdown location
AAA Emergency Roadside Assistance – NY, NY
January 2012 – January 2013
Customer Service Representative
• Providing AAA members with roadside assistance service
• Processed membership renewals, changes, upgrades, and apply payments as necessary over the phone with current
and potential members
• Made sure roadside assistance calls was completed within the estimated time of arrival (ETA)
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