Customer Service

Location:

Posted:

April 16, 2015

Megan Bowman

Cleveland, Ohio 44135

**********@*****.***

Objective:

• Seeking to obtain a career position in a customer service environment using my excellent

organizational and interpersonal skills as well as my office and computer skills.

Education:

• WSEM / El Barrio / Job Readiness / Certification / Cleveland, Ohio / September 2010

• John Marshall High School / High School Diploma / Cleveland, Ohio / 2003

Skills:

• Ability to manage multiple tasks, and assignments, set priorities and adapt to changing

conditions.

• Conscientious go-getter who is highly organized, dedicated and committed to

professionalism.

• Delivers world class customer service and strives for customer satisfaction and loyalty.

• Basic understanding of computer hardware and software (Microsoft Office, Excel, Word,

and Power Point).

Employment History:

Family Dollar - Cleveland, Ohio February 2013 - present

Assistant Store Manager

• Ensure store is open and running properly. Make sure all employees are exerting

their best customer service.

• Handling of returns and exchanges as well as customer complaints.

• Made sure all tasks for day are complete and done properly.

K-Mart - Cleveland, Ohio November 2010 - February 2013

Resets Specialists

• Made sure resets in store are complete and accurate for quick customer selection.

• Ensure all merchandise on shelves is in date and in good condition for customer

satisfaction.

• Kept work area clean an organized.

References available upon request