Customer Service Medical
Resume:
Brian G Thomas
**** **** ****** ****, *** ***
Houston, Texas 77064
*****************@*****.***
Objective
Seeking airline customer service position with direct pa ssenger contact, passenger
reservation processing, gate and ticket counter check in, tracing, retrieving, and
delivering lost passenger luggage.
Summary
Patient admissions professional with 20 years of experience in registration,
ancillary, and surgery scheduling (all disciplines), with primary responsibility for
neurosurgery services.
Proficient in both the HIS Registration/Bed Control computer system and the HBOC
Pathways Healthcare Scheduling systems.
Experience
2014-2015 Centralized Scheduler I,Houston Methodist Hospital, Houston Texas
Call center patient ancillary scheduling, patient appointment setting, direct contact
With surgery schedulers with anesthesia cases, patient registration and insurance
verification.
2013-2014 Transfer Coordinator,Houston Methodist Hospital, Houston, Texas
Processed acute care emergent and non emergent patient hospital transfers in
accordance with EMTALA and hospital financial guidelines ; expedited and
conferenced transferring and accepting physicians
2010-2013 Patient Financial Representative, Baptist Health South Florida, Miami, FL.
Create accurate and thorough patient registration records in the Emergency Department
of Baptist Hospital Clarke Pavilion.
Secure appropriate signatures and documents, financial/insurance information for each
patient Emergency room visit, verifying and collecting the appropriate patient
copayment, Scanning all Documents for hospital billing to the insurance carriers.
Interacting and explaining in a customer focused manner, the patient’s right to
privacy regarding their medical treatment as well as Hospital’s policies for
financial responsibility,
2007–2010 Surgery Services Scheduler, Cheshire Medical Center, Dartmouth-Hitchcock,
Keene, NH.
Arranged and maintained schedules of all elective surgical cases, digestive disease
procedures,
cardioversions, and transesophageal echocardiograms.
Registered patients for presurgical appointments and evaluations.
Ensured accuracy of medical records and patient admission status.
Coordinated emergent cases with clinical leader and with charge nurses.
2006–2007 CSA Customer Service Agent, U. S. Airways, Manchester, NH.
Provided passenger assistance at the ticket counter and gate areas.
Sold and processed flight tickets.
Created bookings and reservations.
Ensured FAA, company, and airport regulations.
Facilitated passenger boarding.
2004–2006 Scheduler 2, Methodist Hospital, Houston, TX.
Scheduled admissions, surgical procedures, and diagnostic testing.
Provided excellent customer service interactions with all levels of staff,
management, physicians,
patients, and families.
Obtained clinical information, accommodating special requests from internal and
external
customers.
Working knowledge of PC environment using Windows and word processing.
1989–2003 Credit Interviewer, Admitting Services, Methodist Hospital, Houston, TX.
Registered outpatients, inpatients, and emergency patients, obtaining accurate
demographic
and insurance information.
Prepared and witnessed admission forms for direct and nondirect admit patients.
Preregistered and contacted direct admission candidates, confirming room requests.
Obtained estimated time of arrival of patients for the departmental staff.
Monitored daily bed assignments and transfers with nursing personnel and physicians.
Received booking requests from physicians.
Cleared hospital patients financially, in accordance with financial requirements set
by the
Business Office.
Researched the census demand report for the Vice President of Financial Services.
Prepared and submitted the monthly direct admissions report for the Manager of
Patient
Registration.
1980–1989 Flight Attendant, Continental Airlines/Texas International Airlines, Inc.
Insured the comfort and safety of airline passengers.
Trained in evacuation procedures on the DC-10, A-300, Boeing 727, Boeing 737,
McDonnell
Douglas DC-9-80, and DC-9-30 aircraft.
1979–1980 Public Assistance Eligibility Specialist, Dept. of Health and
Rehabilitative Services,
District XI Personnel Office, State of Florida.
Explained eligibility requirement and regulations to people requesting public
assistance.
Interviewed applicants to determine f inancial status and to clarify or supplement
information
on application forms.
Completed interim changes to clients’ budgets when clients report change of income.
Computed clients’ budgets to determine how much direct assistance they were eligible
for.
Reviewed cases of absent parents and submitted appropriate information to the Child
Support
Enforcement Agency.
Made referrals to the Work Incentive Program (WIN), Family Planning, and other
appropriate
services.
1979 Personnel Technician, Dept. of Health and Rehabilitative Services, District XI
Personnel
Office, State of Florida.
Signed on and welcomed new employees.
Calculated retention points of employees affected by layoffs.
Processed requests for payroll changes for promotions, reinstatements, and
reassignments.
Reviewed position descriptions and recommended the allocation of a position.
Completed the district monthly and quarterly Equal Employment Opportunity/Affirmative
Action reports for submission to the Office of Civil Rights.
Researched and Completed studies on appeals and grievances filed by employees.
Acquired the knowledge of appointment, promotional, demotional, and reassignment
procedures
according to personnel rules and regulations.
Education
Purdue University, West Lafayette, Indiana. B.A. in Interpersonal and Public
Communication.
Minor concentrations in sociology and American history.
Contact this candidate