Customer Service

M A R I A ANGELA W E B S T E R

**** ** ****** ******* **., #311, Houston, TX 77058

281-***-**** C 281-***-**** H - *********@*****.***

PROFILE

PROFICIENT IN MARKETING, OUTSIDE SALES, AND PUBLIC

RELATIONS, WITH SUPERIOR CUSTOMER SERVICE AND

COMMUNICATIONS SKILLS.

SUMMARY OF EXPERIENCE

Senior Leasing Consultant / Realtor, Realty Dynamics

1990 - Present

Specialized in all phases of residential leasing, including

qualifying prospects, property touring and selection, contract

negotiations and execution as well as seeing the transaction through

final acquisition and occupancy

Recognized for superior customer service, working with industry

professionals as well as the general public

Maintains a 40 percent closing ratio, more than double the locator

industry average

Increased average dollar amount per invoice by targeting upscale

clientele by developing strategies to connect with qualified,

motivated prospects

Responsible for advertising, invoicing and collections

Conducts prospect interviews, originating new business, repeat

business and personal referrals

Performs project / task related research utilizing online resources

Establishes relationships with apartment leasing specialists who are

skilled closers

Demonstrates attention to detail while performing all office related

duties

Applies analytical processes in problem solving within high pressure

business environments

Demonstrates strong multi-tasking abilities in a fast paced office

environment

Senior Marketing Representative, Houston Title Company

Recruited to establish and maintain a stable reputation and

increased market share after the unexpected departure of key branch

personnel, this was concurrent with the restructuring of the

marketing strategy and client base

Created presentations to introduce new team of key branch personnel

to the real estate community and educate realtors in land title

services and processes

Originated 45 million dollars in new business activity and closings

Increased company's market share in target territories by developing

strategies to originate new business

Cold-called target real estate offices daily, originating new

business and maintaining existing accounts

Reported weekly and monthly attainment rates to Director of

Marketing, consistently exceeding quotas and goals

Formulated relationships with top producing real estate agents to

bring in new transactions

Conducted workshops, luncheons and open houses

Recognized for outstanding customer service, working with industry

professionals as well as the general public

Demonstrated attention to detail while opening title and receipt of

Escrow

Performed project / task related research

Applied analytic process in problem solving within high pressure

business environments

Demonstrated strong multi-tasking abilities in a fast paced office

environment

Maintained strong presence in community with volunteer and charity

work

TRAINING/EDUCATION

MS Computer Training & Office Administration, Skillpoint Alliance

June-August 2013

120 hours of instruction in MS Office 2010, Word, Excel, and

PowerPoint

Texas Real Estate Commission Continuing Education, First American CE

1982-Present

Continuing education every 2 years

Texas Real Estate License, University of Houston

1982-Present

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