Customer Service Administrative Assistant

KELLEY DOUGLAS

**** ******** **** ***** ****, TN 37890 ********@*******.*** 865-***-****

EDUCATION Bachelor of Business Administration Major: Management

University of Memphis, Memphis, TN

Expected Graduation: May 2016

Bachelor of Theology, December 2004

Covenant Life Christian College and Theological Seminary

Lake City, Tennessee

RELEVANT COURSEWORK AND LICENSES

Principles of Marketing, Principles of Management, Organizational Management,

Managerial Accounting, Human Resources Management, Business Law,

Statistics, Business Research And Report Writing, Economics 1&2, Business

Communication, Accounting 1 & 2, Analytical Statistics, Operations Management

Life and Health/ P&C Insurance Producer license for State of Tennessee

Experience Ophthalmic Technician May, 2007- 2010

The Eye Center of Oak Ridge Oak Ridge, TN.

• Responsible for maintaining timely and courteous patient flow.

• Organized and oversaw stocking each examination room and

inventory control.

• Assisted with patient insurance verification and pre certifications.

Registrar/Administrative Assistant January 1998-2006

Covenant Life College and Church Lake City, TN

• Maintained accurate student financial and academic accounts for three

campuses.

• Developed curriculum and schedule of classes.

• Assisted in the development and recruitment of teaching staff.

• Coordinated graduation ceremonies, arranged travel for keynote

speaker, assisted students with proper regalia.

• Day to day business operations of the college to include inventory

control, account receivable and payable.

• Served as assistant to college President and Dean.

Ophthalmic Technician March 1998- 2003 and 2010 - 2012

Baptist Eye Surgeons Knoxville, TN

• Performed preliminary screening examinations for physician including

refraction of each patient.

• Maintained timely flow of patients in clinic.

• Assisted with patient insurance verification and pre certifications

Customer Service Manager May 1991 - 1995

Optequip, Inc. Ophthalmic Sales Oak Ridge, TN

• Provided excellent customer service to ophthalmic and optometric

clients for equipment, supply and service needs; including billing,

service plans, new and used equipment sales.

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