Customer Service Manager
Resume:
MARC E. WILSON
London, Ontario, Canada N5W 1B1
Phone : 519-***-****
Website: http://www.derailedindustries.com
Email: ****@******************.***
LinkedIn Profile: ca.linkedin.com/in/wilsonmarc/
OBJECTIVE:
To continue rising to the top through Marketing and Account Management.
EDUCATION:
Seneca College, Seneca@York. 2 The Pond Road, Toronto, ON.
April 2004 completed Digital Media Arts Program
• Major in 3D Animation
• Minor in Digital Media.
St. Thomas Aquinas, Secondary School. 2 Nolan Road, Tottenham, ON, L0G 1W0.
Graduated in January 2001.
• Certificate for Service Excellence in Co-op
• Co-op Completion Certificate
• School Letter for Athletics and Academics
• Art Award for the highest grade achieved in visual arts.
WORK EXPERIENCE:
May 2014 - Present
Powerbev Inc. (Official Red Bull Distributor – Ontario)
Account Manager – London West & On Premise Accounts (Bars/Restaraunts)
• Manage all Grocery, Convienience Store, Gas and Department store Accounts for Red Bull Energy Drinks
• Manage all “On-Premise” Accounts – Bars, Restaurants, Clubs, etc
• Visit, Merchandise and sell 20-25 accounts per day
• Develop new business in the London West area
• Maintain stock, inventory, codes/dates and business in the area while increasing sales.
June 2010 - Present
Derailed Industries (Self) - INACTIVE
Owner/Sales Manager
• Action Sports Sales Agency (Contracts: TUFMED Inc, Fivestar Athletics, Procep Performance/Rise Apparel,
Jaco Athletics, Jakt Apparel, FVSTR, Dirty Boxer, Punishment Athletics, Tapout Watches, Contract Killer,
KimuraWear, Berma Clothing, Lojak Clothing, Wreckage Clothing, and more)
• Representing Action Sports brands in multiple markets
• Retailer Styles: Sporting Goods, Department Stores, Lifestyle, Board Sports, Action Sports, etc
• Managing Territory Managers and Independent Sales Reps across North America
• Designing and Developing Marketing Plans and Projects
• Representing the brands in Social and Digital Media
• Distribution and Marketing of brands and products
• Graphic Design and Product Development
December 2013 - Present
Current Contract: - INACTIVE
Business Development Specialist (US & Canada) – TUFMED, Inc.
• Developing and Excecuting Sales and Marketing plans for the TUFMED brand in the US
• Assisting in all Advertising and Sponorship programs across North America
• Account Management of US Sporting Goods, Department Store, Professional & College Sports accounts
• Developing Vendor relationships in Major US Chains and Canadian Accounts
• Creating company standards and policies for New Projects and future developments
• Creating Brand Awareness in the Sports and Media fields
December 2011 – December 2013
Previous Major Contract:
Brand Manager – Apparel & Marketing & Media – Fivestar Athletics Inc.
• Over see all visual and design aspects of the company including: Print and Online Media and Apparel
• Brand and Market all lines of business along the same style and purpose.
• Design, develop and source all athletic apparel and lifestyle apparel
• Manage all Online and Web development for all lines of business.
• Manage and Inventory new launch of Elements Sports Nutrition store
Notable Contracts: Canadian Sales Manager (Jaco Athletics, Procep Performance), Executive & Marketing Intern at Power
Basketball, Canadian Territory Manager (Punishment Athletics, Dirty Boxer, Tapout Watches, etc.), Ontario Territory Manager
(Action Sports) at Kaenon Polarized.
December 2007 - October 2012
Spike’s Indoor Beach Volleyball
Bartender/Counter Staff.
• Bartending duties with front-line customer service
• Mixing/pouring drinks and short-order cook on slow days
• Managing wait, kitchen and refereeing staff
• Conduct all nightly management duties and cash register opening/closing operations
• Provide excellent customer service
September 2009 - June 2010
Stream Global Services
Associate Trainer, C.T.T.
• Representing a contract for a major Canadian satellite TV provider
• Training agents on new products, processes and promotions
• Potentially training new hires on Contract and processes
• Acting Senior Agent assisting other agents in difficult scenarios
• Providing Billing/Technical Service in an inbound call-center environment
June 2008 - July 2009
Supplement Source
Operations Manager: Retail Division
• Set up and managed the daily operation of a new location retailing Sports supplements
• Responsible for all Store Manager duties as well as additional advertising and marketing
• Provided excellent customer service and saw steady increases in sales despite a slow location
• Represented the brand locally as well as a new media presence
August 2007 - June 2008
Titan Distribution
Account Executive
• Handled the South-Western Ontario area for a Multi-million dollar supplement company
• Successfully met sales goals, monthly and quarterly
• Represented four major industry brands selling Sports Supplements, Health Supplements and Vitamins
• Represented the company in a manner that exemplified the level of quality and customer service that the
company needed as its representative on the road.
• Acquired new accounts while servicing existing accounts.
• Set up product demonstrations, supply sample products, take and increase orders.
February 2005 - August 2007
Healthy’s Nutrition/Planet Organic Market
Retail Manager
• Multiple locations within period of employment
• Managed the daily operations of the retail location including sales, nutritional advice and staff scheduling.
• Specialized in the sports nutrition field with extensive knowledge of finer points of natural and holistic
supplements.
• Provided excellent customer service and became well-known in the industry
Aprril 2004 - December 2004
Performance Auto & Sound Magazine
Production Manager/Designer.
• Responsible for client liaison ensuring prompt and proper receipt of advertising materials
• Acted as the Webmaster for the ASP operated website
• Designed layouts, signs, advertisements, one-off designs
• Assisted in the operations of the Magazine from the production standpoint
HOBBIES AND INTERESTS:
I was training to play semi-profesional Beach Volleyball before my company started becoming too busy. I also continue to play the
following sports at a recreational level: Basketball, Golf, Baseball, Football, Soccer, etc.
I also enjoy exercise and fitness, and am active at least 5 days per week and keep my diet in check 95% of the time.
REFERENCES:
Available on Request. Personal or Business.
Contact this candidate