Technical Writer, Business Analyst, Instructional Designer, PM
Resume:
T HOMAS BEAUD I N
TECH N ICAL WR I TER, BUS I NESS ANALYST
QUANTOMM7017@GMA IL.COM
C ORE COMPETENC I ES
I A M A P ROVEN T ECHN ICAL WRITER A ND B USI NESS A NALYST E XPER IENCED I N WORK ING W ITH U SER,
M ANAGEMENT, P RODUCT A ND E NGI NEER I NG T EAMS T O C LEARLY, CONC ISELY, A ND ACCURATELY
20 Y EARS .
G ENERATE V ITAL D OCUMENTAT ION CONTEN T F OR M ORE T HAN
MY D OCUMENTAT ION H AS I NCLUDED O NL I NE H ELP, U SER G U IDES /MANUALS, W H I TE PAPERS, D ESIGN
SPECIF ICAT IONS, SYSTEM M ANUALS, A ND O F COURSE S OP S ( POL IC IES ), P ROCEDURES, A ND
P ROCESSES .
I CAN C REATE D OCUMENTAT ION I N M ANY F ORMS, I NCLUD I NG T ECH N ICAL A PI R EFERENCE
D OCUMEN TS A ND D EVELOPER G U I DES, COLLABORATI NG W ITH E NG I NEER I NG A ND P RODUCT
M ANAGEMENT T EAMS T O P ROVI DE D OCUMENTAT ION T HAT I S ACCURATE, COMPREHENS IVE, A ND
U SABLE .
I A M SKILLED I N E D I T I NG, C LARIFY I NG, A ND P ROOFREAD I NG D OCUMEN TS WRITTEN BY O THERS, A ND
M ANAGE COMPLEX D OCUMENTAT ION P ROJECTS . I H T ML, XML,
A M A LSO FAM IL IAR W ITH A ND
O T HER P OPULAR T OOLS .
J OB H ISTORY
JANUARY 2013 – DECEMBER 2014
Q UANTOMM I NC . – L AS V EGAS, N EVADA
TECH N ICAL WR I TER, BUSI NESS ANALYST, LEAD INSTRUCT IONAL DESIGNER, PM
●I R ESEARCHED, P LANNED, A ND AUT HORED A COMPREHENS IVE BUSI NESS P LAN E XECUT IVE
A ND
SUM MARY F LOR IDA
F OR I NVESTORS I N T EN T U PON L AUNCH I NG A F LEET O F COFFEE K IOSKS AROUND
U SA
T HE S OUT HEASTERN
● AS A BUS I NESS ANALYST, I R ESEARCHED T HE V IAB IL I TY O F T HE B US I NESS
●I P M, R ESEARCH
M ANAGED T HE R ESEARCH P ROJECT AS A A ND A LSO T OOK PART I N T HE ACTUAL
ANALYSIS (SDLC)
A ND S OFTWARE D EVELOPMEN T L I FE CYCLE P HASES
● AS A P M, I A DD IE M ODEL T O E NSURE T HE CAPTURE O F M ET HOD ICAL, R EL IABLE
F OLLOWED T HE
B US I NESS R EQU I REME NTS
●I E XECUT I VE SUM MARY F OR I NVESTORS, U SI NG CAPT IVATE P OWER P OI N T
AUT HORED A N A ND
T OOLS
●I G ENERATED O NBOARD I NG CONTENT A ND E L EARN I NG M ODULES F OR N EW H I RES, I NCLUD I NG
Q U I ZZES
MY I NSTRUCT IONAL D ESIGNER :
O NGO ING D UT IES AS A N
● CONDUCT N EEDS A NALYSES T O P ROVE A ND E NSURE T RA I N I NG N EEDS
● R ESEARCH A ND L IST N EW L EARN I NG O BJECT IVES
● D ETERM I NE ( I NSTRUCTOR -LED, WEB-BASED, E TC .)
T HE T YPE O F T RA I N I NG
● WORK W IT H M ANAGEMEN T, P EERS A ND E MPLOYEES T O G ENERATE T RA I N I NG CONTE NT
● AU T HOR, B ENCHMARK A ND U PDATE T RA I N I NG G U I DES, WORKBOOKS, H ANDOUTS, A ND
WBT S
● ASSESS T HE E FFECT I VE NESS O F T RA I N I NG T HROUGH Q U IZ A ND T EST R ESULTS
● D EVELOP A ND U T I L I ZE Q U IZ A ND T EST EVALUAT ION T OOLS
● CONDUCT T RA I N I NG EVALUAT IONS V IA D ISCUSSIO NS W I T H S TUDENTS /EMPLOYEES
N OVEMBER – D ECEMBER 2012
CONTENT M ASTER M ICROSOFT P ROJECT T EAM – R EDMOND, WA
T ECH N ICAL WR I TER
T H IS ASSIGNMENT WAS A S PECIAL S HORT -TERM G IG WORK ING W I T H M ICROSOFT O FF ICE 365 P ROJECT
CONTEN T M ASTER CONSULT I NG T EAM . WE P RODUCED P ROFESSIONAL -GRADE
M ANAGERS A ND T HE
P ART NER CONFERENCE .
COURSEWARE A ND M ARKET I NG D EMOS F OR A TTENDEES O F A WORLDWI DE
SEPTEMBER - D ECEMBER 2012
3SHARP SHAREPOI NT B I TEAM – SEAT TLE, WA
T ECH N ICAL WR I TER, BUSI NESS ANALYST
T H IS 3SHARP SHARE P OI NT
ASSIGNMENT I NVOLVED WORK ING W I T H D EVELOPERS A ND A NALYSTS T O
P RODUCE P ROFESSIONAL -GRADE D EMOS A ND H ANDS -ON L ABS F OR A TTENDEES O F A WORLDWI DE
SHARE P OI NT CONFERENCE .
J ULY – SEPTEMBER 2012
A MAZON – SEATTLE, WA
T ECH N ICAL WR I TER
T H IS AMAZON
ASSIGNMENT P LACED M E W IT H A S PECIAL D OCUMENTAT IO N T EAM T O R ESEARCH A ND
SOP S ( STANDARD O PERAT I NG P ROCEDURES ) I M MED IATELY N EEDED BY AMAZON ' S N OR CAL
D OCUMENT
AWS DATA C ENTERS T O M EET F EDERAL COMPL IANCE R EQU I REME NTS . THE I
CONTE NT P RODUCED
AMAZON AGWS
I NVOLVED T HE M A I N TENANCE O F E LECTR ICAL A ND COOL I NG SYSTEMS T HAT S UPPORTED
IT S ERVER FARMS .
APR I L – J ULY 2012
M ICROSOFT - R EDMOND, WA
T ECH N ICAL WR I TER, BUSI NESS ANALYST
IN T H IS ASSIGNMEN T, I SUBSCR IPT IO NS T EAM,
S ERVED AS A B US I NESS E COSYSTEM WRIT ER F OR T HE
( USE CASES, SCENAR IOS ) T O
D EF I N I NG A ND D OCUMENT I NG B US I NESS R EQU I REME NTS A ND U SER S TOR IES
H AN D -OFF T O SOA I T E NG I NEER I NG P ERSON NEL .
J U NE 2010 – D ECEMBER 2011
A T&T MOBIL I TY - B OTHELL, WA
T ECH N ICAL WR I TER, BUSI NESS ANALYST
IN T H IS ASSIGNMEN T I R ESEARCHED, C REATED, E D I T ED A ND M A I NTAI NED T ECH N ICAL ECOMMERCE SALES
CI NGLE P OI N T
D OCUMENTAT IO N F OR A U SER A PPL ICAT IO N T HAT S TORED A ND T RACKED I N FORMAT ION
ABOUT O NBOARD I NG E MPLOYEES, A ND T RACKI NG L OCAT IO NS, CONTRACTS, SALES H I ERARCH I ES .
D ECEMBER 2008 – J U NE 2010
N EW ENERGY FUELS – H OUSTON, TX
I NSTRUCT IONAL D ESIGNER, T ECH WR I TER, BA
T H IS ASSIGNMENT H AD M E I DE N T I FY B USI NESS R EQU IREMENTS A ND C REATE G ENERAL D OCUMENTAT IO N F OR
A LL FACETS O F A N EW STARTUP B IOD IESEL B USI NESS .
SEPTEMBER – D ECEMBER 2008
J .P. MORGAN CHASE - M ANHATTAN, NY
T ECH N ICAL WR I TER, BSA
IN I C REATED, F ORMATTED, A ND E D I T ED T ECH N ICAL T RAD I NG -SYSTEM D OCUMENTAT IO N
T H IS ASSIGNMEN T
J .P. M ORGAN CHASE R ISK M ANAGEMENT T EAM . I WORKED W I T H F IVE D I F FEREN T S UBJECT -
WI T H A
M ATTER E XPERTS T O R ESEARCH, D ES IGN, C REATE, A ND M A I NTAI N D ISASTER -RECOVERY D OCUMENTAT IO N,
I NCLUD I NG FAILOVER SCR IPTS A ND B US I NESS -CONT I N U I TY SCENARIOS .
N OVEMBER 2007 – AUGUST 2008
A T&T WIRELESS - B OTHELL, WA
T ECH N ICAL WR I TER, I NSTRUCT IONAL D ESIGNER, T RAI NER
IN I C REATED A ND M A I NTAI NED T ECH N ICAL E C OMMERCE CATALOG D OCUMENTAT IO N,
T H IS ASSIGNMEN T
I NCLUD I NG U SER G U I DES, D EVELOPER G U I DES, API S, SDK S, P OL IC IES, P ROCEDURES, WORK
I NSTRUCT IO NS, R ELEASE N OTES, T U TOR IALS, U SER I N TERFACE T EXT, A ND E RROR M ESSAGES .
J ULY – SEPTEMBER 2007
M ICROSOFT - R EDMOND, WA
TECH N ICAL WR I TER, CONTEN T COORD INATOR, ED I TOR
T H IS ASSIGNMENT H AD M E CO -MANAGE A ND E D I T D OCUMENTAT IO N F ROM A LL M ICROSOFT SERV ICE L I N ES .
D ECEMBER 2006 – J U NE 2007
E XPED IA - B ELLEVUE, WA
BUS I NESS P ROCESS ANALYST, T ECH N ICAL WR I TER
D UR I NG I E XPED IA
T H IS ASSIGNMEN T S ERVED AS A M EMBER O F A N T EAM T ASKED W IT H O RCHESTRAT I NG
E XPED IA ’S CALL C ENTER CASE -MANAGEMENT WORKFLOW .
T HE I MPROVEME NT O F
F OR 1987-2006, P LEASE
M ORE J OB H ISTORY F ROM SCROLL D OWN
E DUCAT IO N
● P R I NC I P IA COLLEGE, I LL I NO IS - M AJORED H ISTORY, J OURNAL ISM, E NGL IS H ;
IN
P LAYED VARSI TY BASKETBALL, 4 Y EARS, SERVED AS T EAM CAPTAI N .
● SAN D I EGO I BM T RAI N I NG COURSES - AT TEN DED I BM
T WO T ECH N ICAL T RA I N I NG
COURSES A NNUALLY, T O E N HANCE A ND A UGMENT M Y T ECH N ICAL U NDERSTAND I NG A ND H AN DS -ON
S KILLS S ET .
R EFERENCES
E R IK SWART – M ICROSOFT P M, D EVELOPER, B USI NESS A NALYST ( ER IK @ H -GEAR .NET )
SIXT
S UN IL KHANNA – SR . BUS I NESS ANALYST, P ROJECT M ANAGER (S U N I L K HANNA @ IZO N .NET )
VER
M ARK CORNEL I US – M ASTER CARD P M, T ESTER, SQL ( MARK 540@YAHOO .COM )
S PECIAL IST
PRE-2007 JOB HISTORY
IN T HE COURSE O F M Y 25-YEAR I T I
CAREER HAVE U SED T HE F OLLOWI NG S KILLS T O COMPLETE P ROJECT
D EL IVERABLES :
● R ESEARCH, P LAN, D ES IGN, A ND D EL IVER U SER A ND T ECH N ICAL CORPORATE
D OCUMENTAT IO N A ND E ND -USER T RA I N I NG COURSEWARE
● R ESEARCH, P LAN, D ES IGN, D OCUMENT A ND D EL IVER B US I NESS R EQU I REME NTS,
F UNCT IONAL A ND O PERAT IONAL S PECI F ICAT IO NS
● F ACIL ITATE JAD A ND W H I T EBOARD S ESSIONS W IT H P ROJECT STAKEHOL DERS T O
E NSURE T HAT B US I NESS R EQU I REME NTS R EFLECT T HE WANTS A ND N EEDS O F B US I NESS U SERS,
M ANAGEMENT, A ND A LL O T HER P ROJECT T EAMS
● COLLABORATE W IT H S UBJECT -MATTER E XPERTS (SME S) U SER T EAMS T O FACIL ITATE
BA R ESULTS, U SER /TECH N ICAL D OCUMENTAT IO N, A ND
T HE D EVELOPMENT A ND M A I N TENANCE O F
T RA I N I NG D EL IVERABLES
● CREATE D OCUMENTAT IO N S UCH AS U SER G U I DES, T ECH N ICAL R EFERENCE G U I DES,
SOP S, E NV IRONMEN T D IAGRAMS, Q U ICK -START G U I DES, FAQS, A ND R UNBOOKS
SEPTEMBER – D ECEMBER 2006 M ICROSOFT - R EDMOND, WA T ECH WR I TER, BA
M ARCH – SEPTEMBER 2006 CACI, I NC . - CHAN T I LLY, VA BA, T ECH WR I TER
AUGUST 2005 - M ARCH 2006 M ICROSOFT - SEATTLE, WA T ECH WR I TER, BA
M ARCH - AUGUST 2005 SYMANTEC - K I RKLAND, WA & CUPERT I NO, CA T ECH WR I TER,
T RAI NER
J ANUARY - M ARCH 2005 M ICROSOFT - R EDMO ND, WA T ECH WR I TER, BA
SEPTEMBER - D ECEMBER 2004 F LOW I N TERNAT IONAL - K ENT, WA SOX ANALYST, T ECH
WR I TER
J U NE - SEPTEMBER 2004 M ICROSOFT - R EDMO ND, WA T ECH WR I TER
M AY - J U NE 2004 A DT SECUR I TY/TYCO – D ENVER I NSTRUCT IONAL D ESIGNER, T RAI NER
DECEMBER 2003 - MAY 2004 U N I F IED WESTERN GROCERS - L OS ANGELES SOX
ANALYST, T ECH WR I TER
N OVEMBER – D ECEMBER 2003 GARM I N - K ANSAS CI TY SOX ANALYST, T ECH WR I TER
O CTOBER - N OVEMBER 2003 C INGULAR WIRELESS - B OT HELL, WA T ECH WR I TER,
I NSTRUCT IONAL D ESIGNER
SEPTEMBER - O CTOBER 2003 BOE ING - R ENTON, WA SOX ANALYST, T ECH WR I TER
J U NE - SEPTEMBER 2003 A T&T WIRELESS - SEATTLE T ECH WR I TER, I NSTRUCT IONAL
D ESIGNER, T RAI NER
APR I L 1999 - M ARCH 2003 P REMERA BLUE CROSS – M OU NT LAKE T ERRACE, WA T ECH
WR I TER, BA, ANALYST
1987 - 1999 Q UANTOMM I NC. - N EW YORK CI TY T ECH WR I TER, I NSTRUCT IONAL D ESIGNER,
T RAI NER
D UR I NG 12 Y EARS I 1987 A ND 1999, I COMPLETED CONSULT I NG S T I NTS F OR :
T HE WORKED B ETWEEN
● V OICESTREAM B OTHELL, WA T ECHN ICAL WR I TER
● M ERRILL L YNCH N EW J ERSEY T ECHN ICAL WRI TER
● M EMOR IAL SLOAN -K ETTER I NG C ANCER H OSPITAL N EW Y ORK T ECHN ICAL WR I TER
● Q UEST D IAGNOSTICS N EW J ERSEY T ECHN ICAL WRI TER
● D EPOSITORY T RUST C OMPANY N EW Y ORK T ECHN ICAL WR I TER
● D ATA T REK C ARLSBAD, CA T ECHN ICAL WR I TER
1969-1987 SAN F RANCISCO P ROFESSIONAL J OURNAL IST, SPORTSWRI TER, SPORTS E D I TOR,
M ANAGI NG E D I TOR
AS A P ROFESSIONAL J OURNAL IST, I WROTE D AILY S PORTS S TOR IES, F EATURE ART ICLES, A ND COLUM NS F OR
O REGON CALI FORN IA N EWSPAPERS, ASSOCIATED P RESS, A ND U N I T ED P RESS
VARIOUS A ND
I N TERNAT IONAL .
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