Project Manager Management

Mohammad Mahfuz Alam

**** *********** ****, ****** *******, NY-11428

Cell# 516-***-****, 917-***-****, Email: *****.******@*****.***

PROFILE

IT professional with 9 years of track record on Software engineering as QA,

Product Development, Maintenance and Application Support lead. Master in

manual software testing on GUI, Client and Server application, web

applications, EDI, middleware application, web services, mobile app testing-

as well as test automation, configuration management, application support

and maintenance on Windows, Unix and Linux platform. In addition have

mobile app testing experience on iOS, Android, and Win mobile. Solid and

details understanding about Telecom, Financial, Banking, Health and

Pharmacy management system. In depth knowledge of Software Development Life

Cycle (SDLC), specially in software testing life cycle(STLC), CMMI level

and different type of methodologies as waterfall, Agile, and Iterative.

Expert on working between development and tech support team as an

interface. Worked as software product owner to improve the features and

quality. Diplomatic and tactful with professionals and non-professionals

at all levels. In-depth knowledge of contracting and negotiating the

complex situation.

EXPERTISE

. Experience in Software Testing, Quality Assurance, and development of

various business applications in Web based Client/Server environments and

well versed in all stages of testing aimed at providing complete business

solutions.

. Confident interpreter of Business process to automate the complete

functionality of the software.

. Depth knowledge of analyzing Business Requirements and Specifications and

evaluate Design documents.

. Experience in all phases of Software Development Life Cycle (SDLC) and

its methodology such as Waterfall, Iterative and Agile and STLC.

. Exceptional Documentation, Evaluation and Reporting Skills.

. Strong experienced in writing test documentation: Test plans, Test

strategy, Test cases, Test scripts, Functional Test Cases, Requirement

Analysis Report, Test Analysis Report, Level of Effort, Defect Analysis

report and RTM.

. Ensure the Quality Assurance maintained and progress through agreed upon

standard.

. Ensure the correctness of the documentations and review Requirement

documents, Design documents, Test Plan, Test Cases, Execution of Test

Cases with BA, PM, Developers and QA team and verify the user

requirements are met.

. Performed Smoke, Functional, Regression, Integration, System,

Performance, Security, exploratory, Ad-hoc, Backend, UAT and ORT Testing.

. Hands on experiene of creating Low level Test Cases, High level Test

Cases, Artifact and User Manual to help performing UAT.

. Efficient user of HP Quality Center for developing Test cases, Test

Execution, Defect tracking and Test Evaluation Rseport.

. Expert user of Jira sprint planning tools as well as for tracking the

issue.

. Extensive knowledge of Complete Defect Life Cycle and deriving the defect

in efficient manner.

. Advance in using the Defect module in Clear Quest, QC and JIRA to log,

submit and report defect.

. Deployed and Configured different web server such as Apache, Tomcat, IIS

in Windows, UNIX and Linux.

. Efficient on ETL testing on Linux and Windows environment.

. Expert of Linux administration, configuration and deployment.

. Using simple and complex SQL Queries with number and string manipulating

functions to validate the data.

. Expert in software Test Automation, test tools like Quick Test Pro, Test

Complete, Soap UI, Load Runner and concept of configuring the environment

for Selenium.

. Excellent written and verbal skills with exceptional analytical, critical

thinking skills and strong team work orientation.

. Proficient level of computer skills including Excel, Outlook, Word,

PowerPoint, Visio, Share point, Communicator.

. Mastering on CRM and online ticketing system.

. Ability to adjust with constant changes and follow instructions without

any supervision to carry on assignments.

. Capability to adapt and learn new tools, techniques and approaches.

TECHNICAL

SUMMARY

Testing Tools Quick Test Pro, Quality Center, Rational Suite, SOAPUI,

LOADUI, Spira Test, Test Complete, Load Runner, Selenium

configuration and deployment, maintain data library.

Defect Rational Clear Quest, Quality Center, PVCS tracker,

Reporting Bugzilla, Jira, CSS.

Tools

OS & Windows, Unix, Linux (Redhat, CentOS, Ubantu, Debian),

Environment Symbian, iOS, Win Mobile, Android, MS-DOS, J2ME, J2EE,

TCP\IP, FTP & Telnet.

DBMS / RDBMS My-Sql, Oracle, MS SQL Server, SQL developer, Toad, Sql

Management studio.

Other tools Microsoft Share Point, MS Excel, MS Word, Visio, MS Power

Point, WAP, API Test, Soap UI 2.0.2, Microsoft

Communicator, wireshark, Ethereal, RADMIN, Putty, SSH,

team viewer, go2meeting, WebEx.

Application Apache, Tomcat, Jakarta Tomcat, IIS, Web Logic.

Server

Languages Java, JSP, Linux scripts, C, C++, ASP.net, XML, VBScript

and SQL.

PROFESSIONAL EXPERIENCE

QA & Interface of Development & Production Support at Micro Merchant

Systems, NY. (Sept'13- Present)

Project Overview: Prime Rx-Complete Pharmacy and Health Management System

certified by EPCS. Windows base client and server application. Prime Rx can

handle complete retail pharmacy business which includes-Prescription

management, patient management, Doctor management, Drug management,

insurance management, Electronic Prescription management, Document

management system, Delivery and shipping, Prime EDI for product information

and price update, Automated inventory management, prime backup utility,

prime central and also prime update which is updating every pharmacy with

the new rules, business process implemented by Dept of Health. Working on

release version 2.7.1.0 which is integrating all modules together with some

new improved feature and also integrating new Drug database from third

party Elsevier. Application build on .Net environment and in backend

Microsoft SQL server is the RDBMS.

Responsibilities:

. Leading the qa team of 6 and interface between application support and

development.

. Organize team meeting and attend release meeting with developer and

business analyst.

. Analysis the Requirement, noted comment for BA team and provide

demonstrations to developer about the business process. .

. Keeping tracking of work progress for upcoming product release with help

of jira sprint planning tools.

. Maintain test cases and scenarios in Spira test management tools.

. Define and planning functionality for preparing the regression suits.

. Provide idea to design regression suits from the scratch in the Test

complete automation tools.

. Develop Test Case, Test Scenarios, Help to execute test case critical

functionality.

. Suggested improvement option as user such as filtering option, security

option, password retrieve option, Send notification option by email and

text.

. Testing web services manually for messaging, e-prescriptions over HTTP.

. Improving feature of Prime EDI, Prime ESC, Prime Delivery, Prime Central,

and Prime back up.

. Performed Ad-hoc, integration, end to end, ORT and sanity testing.

. Log the defect in Jira and online ticketing system

. Prepare Test feedback report for developer, BA and project manager.

. Root cause analysis for critical support operations.

. Making decision of future enhancement on the basis of customer request

with help of project manager.

. Accumulating development request from support team and creating new issue

in jira management.

. Handling review ticket from tech support and putting it to development

queue after discussing with the project manager.

Environment: .Net, MS SQL Server, Jira, Spira Test, Test Complete for

automation, TFS, Windows 2003/2008, Windows 8 and 7 professional,

Communicator, SQL, Team viewer, IIS, SnagIT.

Quality Analyst at Lyca Mobile LLC. Jackson Height, New Yrok. (June'12-

August'13)

Project Overview: Distribution and Sales Management System for Lycamobile

Customer/Retailer. This web based application was build for both internal

and external user. Worked on external phase. In the external phase retailer

can log in and manager their customer through the pos.lycamobile.us.

Customer can recharge their account as well as they can top up their

customer's account. Retailer/Customer able to do registration mobile

number, number porting option, balance and plan inquiry option by mobile

number, receive monthly commission on their portal, raise complain ticket

and various types of reporting. Application build on asp.Net environment

and in backend Oracle was the RDBMS.

Responsibilities:

. Analysis the Requirement, noted comment for BA team.

. Develop Test Case, Test Scenarios, Help to execute test case for web

based POS system.

. Suggested improvement option as user such as filtering option, security

option, password retrieve option, Send notification option by email and

text to Project Manager.

. Perform functional-positive, negative, security and sanity testing.

. Log the defect in excel sheet then submit it by using Quality center and

online ticketing system

. Perform regression and backed testing also to validate the data between

frontend and backend.

. Prepare Test feedback and result for the IT, MNP and Network team in

excel format.

. Manipulate Customer account and data with the help of Distribution and

Sales Management System and did the backend test by validating the data

with front end.

. Mobile Number Porting request handling by web based system MNP help Desk

. Has experience on Cisco Meeting Place for internal conference.

Environment: Quality Center9.2, SharePoint, Windows Server 2003/2008,

Communicator, SQL, Oracle, Putty, IIS, SecureFX, Mobiola.

Lead, Support & Testing at IPvision Canada Inc-

Montreal,Canada. (Jul'11 - Feb'12)

Project Overview: Worked on several project-Telecom online/offline billing,

Online Mobile Recharging System, Mobile dialer and Mobile Application.

Latest project was Mobile Recharging system from web and mobile. This web

based system can top up/recharge mobile balance. It has two routing option

one was through the traditional GSM system another was through the IP SMS

carrier. This system can handle three stages of clients. It has also

prepaid and postpaid option. System has the ability to distribute

commission among the reseller. Application was developed on Java and in

backend My-Sql was the RDBMS.

Responsibility

. Create Design Documents from the Telecom Guideline and Requirement,

Analysis the requirement and suggest some option for improvement.

. Create Test Plan, Schedule and fixed Dead line.

. Control the whole project in a timely manner. Conducted with management

team with the work progress bi-weekly.

. Attending meetings with development team for latest work progress and

raising issues.

. Develop Test Strategy, Test case and Test Scenario to reduce bug of the

application.

. Validated the Test case, Defect and moved forward for next step.

. Perform smoke testing and Adhoc testing before final submission.

. Manage and organize daily team meeting about work progress, issues and

next things to be done.

. Set up the environment for testing, install web server, database server,

setup connection with database.

. Prepare standard template as defect log sheet then submit to Developer by

using IBM Rational Clear Quest.

. Worked for Test Data management, prepare test data and create test data

template for UAT/CAT.

. Implement the work process of Level 3 Software support and handling the

critical task on situation and demand.

. Diagnosis and troubleshoot of any problem of data, sms or voice

communication by packet tracking with the sniffing software like Wire

Shark, Ethereal and TCP dump.

. Arranged training session for the newcomers and also regular training for

the support tech for adopting mobile dialer, Pc dialer testing

environment.

. R & D with core product development team for the product offline billing

system for MVTS, new upcoming SIP soft switch 24Switch, 24Dialer,

Tunneling product for SIP enabled 24Dialer, Modified billing for Voip

Switch VSR/VSC and Automated Mobile Recharging system.

. Conducted with tier 1 clients like FoneBooth, Breezecom, MR Telecom,

Moitry Dialer, RingoMax, and IDT for UAT testing. Also establish the UAT

environment and prepared with the user manual for customer.

Environment:

MS-Office Suite, Web simulator for mobile app testing, VM Ware, Putty, SSH,

Jakarta Tomcat, My-Sql, Wire Shark, Ethereal and TCP dump, IBM Rational

Clear Quest, Windows, Linux and UNIX.

Offshore Contractor at GlobiSmart-Nevada - United

States. (Jun'10 - Jun'11)

Project Overview: A complete VoIP platform with web based billing system,

SIP enabled soft switch. This system also can handle different call

generating clients like pc2phone, mobile dialer, SIP devices. Automated IVR

module to recharge all those clients. Implement the Credit Card payment in

the web based billing. This application was build on Java, for account and

authentication has RADIUS server and My-Sql as RDBMS on Linux platform.

Responsibility

. Co-Ordinate whole project on behalf of customer and tested overall system

before deployment.

. Perform functional, security and backend testing and Implemented web

based Telecom Billing system, Mobile Dialer, SIP phone & SIP enabled Soft

Switch which offered retail & wholesale voice, sms according to the

existing system architecture.

. Validate the Credit card payment system through the third party vendor.

. Tested the functionality and Deployed Link Sys, SIP phone and Mobile

Dialer with SIP billing to provide different level of service and plan in

Marshall Island, Saipan.

. Perform Smoke, functional, integration and regression testing and deploy

the pin less services and family plan by peer to peer calling in same the

system.

. Validated the Automated IVR Recharge by functional, integration,

regression and backend testing for Recharge Pin account of the system.

. Prepare Test feedback and analysis the Test result with the customer.

. Prepare User Manual for Admin, Reseller and User. And demonstrated how to

configure and use.

. Trained resellers & end users for reseller panels & account handling in

the SIP enabled soft switch and billing.

. Handled IP Device Testing through remote software Team Viewer, RADMIN,

Go2Meeting and Remote Desktop.

. Coordinated and made handshaking between Globi System and the world class

carrier Net2Phone, Voice trading, and DID provider like VoIP Innovation,

DID Exchange to deploy VoIP Calling Card in Hawaii.

DTY Manager, Test & Prod Dev at REVE Systems - Singapore. (Jan'09

- May'10)

Project Overview: Web based CMS (Client Management System) for external and

internal department. It includes Online Ticketing and support system.

Business process of the application was to make sure valid customer will

get the after sales support. Auto provisioning from the customer portal.

Open trouble ticket, buying other product, online payment, chat with live

support, getting notification for renewal, promotion, events. Download

training material, user manual. Application was build on Java/Java script,

Tomcat Web server and Sql Server was the Database and deployed in Linux

platform.

Responsibility

. Did Research about world class CMS system and accumulated the features

and options for BA team

. Created Design model, Data flow diagram and made a sample model of the

CMS.

. Analysis the Functional Requirement Documents and submit feedback/comment

to BA team.

. Provide Additional Requirement to the development team after getting

approval requirement review meeting with BA, Management and Developer

along with my manager.

. Develop Test Strategy, Test case and Test Scenario in all the possible

way of testing.

. Conducted and attended Scrum meeting, Walk Through meeting with work

progress and raising issues.

. Submit daily status report, updated RTM.

. Manipulate all the manual data into a valid format for test execution.

. Execute Functional testing, security testing, database testing,

regression and Sanity testing.

. Perform the email validation process for authenticating valid customer

and very the email address.

. Validate the bug, create template for LOE (Level of Effort) then submit

to developer by using Quality Center.

. Create ARTIFACT with screen shot of step by step testing.

. Prepare user manual and arrange training session for the employee as UAT

environment.

. Assisted in organizing trade shows and other events like Convergence

India 2009, Gitex 2009-Dubai.

Environment:

MS-Office Suite, Mobile App testing, VM Ware, Putty, SSH, Jakarta Tomcat,

My-Sql, Wire Shark, Ethereal and TCP dump, Windows, Linux and UNIX.

AST Manager, Support & Test Center at REVE Systems - Singapore.

(Aug'07-Dec'08)

. Managed the Support Team. Diagnosis the problem according to client's

demand and solutions for

Soft switch, Billing, Gateway configuration, Data recovery from MySql,

Mobile dialer application,

. Database installation, configuration, data restoring, mirroring and

security.

. Byte Saver (Tunnel server) configuration. Problem sorting and analysis

with the log.

. Asterisk SIP switch installation & configuration.

. MVTS-I SIP switches Installation & configuration.

. VoIP Switch (vps, vsr) configuration and VOS configuration.

. Media Gateway configuration Quintum, Eurotech.

. Write test case and test scenario with the help of Quality center and

execute test manually.

. Perform Functional, Security and Backend testing.

. Submitted Defect with defect template for web based billing products.

. Updated daily status report in workbook as well as email to reporting

manager.

. Performed manual testing and writing test plan and test cases for the

mobile dialer and used automated testing tools Cyara for outbound load

testing for dialer.

. Enhance the QTP script for the iTel Switch, iTel Billing, iTel Top Up web

based products for regression testing.

. Prepare user manual of the iTelBilling, iTel Switch Plus, iTel Top Up and

iTel Mobile Dialer.

. Handled product deployment for Exclusive/Platinum clients in UAT

environment like

Net2Phone(IDT) for Mobile dialer and iTel Switch Plus project deployed

in Kuwait (Mobitalker, webphone, razorphone) as profit share basis.

(www.net2phone.com)

GlobiSmart- Mobile Dialer and iTel Switch Plus deployed in Pacific

Island (Marshall Island, Pohnpei, Saipen, Micronesia, and Guam).

(www.globismart.com)

INAANI Pte Ltd Singapore base carrier. (www.inaani.com)

. Worked with Tech Static Corporation as a partial owner. Maintained whole

route system with different carrier like Zamir Telecom, MR Telecom, I2I

Communication, and NTS. (www.techstatic.ca)

Software Engineer at Global IT Access - Dhaka, Bangladesh.

(Mar'06 - Jul'07)

. Web Developing

. Network maintenance and Data Entry

. Prepare daily status report

EDUCATION

Independent University, Bangladesh

B Sc, Computer Science, 2000 - 2005

OTHERS

U.S. Permanent Resident Willing to relocate and travel

if the position is long term

Reference upon request.

Contact this candidate