Customer Service Manager

AILENE GARCIA EMRALINO

**** ********** **. ***. ****, MANILA

+639*********

********************@*****.***

OBJECTIVES:

To be part of your company, in which I can apply my knowledge and skills and enhance them by

continuous advancement and achievements in your company.

WORK EXPERIENCE:

Golden Arches Development Corporation

McDonald’s Jose Abad Santos Tondo, Manila

Service Crew

February 07, 2013- present

Good customer service skills are integral to the way we do things at McDonald's. A crew

member will be expected to provide customers with a quick and accurate service and

show sensitivity to their individual needs, both from behind the till as well as in the

dining areas. Food Preparation and cooking the wide variety of food we offer involves

using a broad range of equipment and tools. They need to produce orders to a consistently

high standard and understand that quality control is vital. Cleanliness and Hygiene

requires thorough training in order to maintain our high standards. Before they start, they

learn to use a variety of cleaning utensils and chemical cleaning products along with the

correct protective equipment.

EDUCATIONAL BACKGROUND:

Technological University of the Philippines 2011-2015

Bachelor of Science in Food Technology

Ayala Boulevard, Manila

Ramon Magsaysay High School 2007-2011

P. Gomez Elementary School 2001-2007

PERSONAL BACKGROUND:

Age : 20

Gender : Female

Date of Birth : November 2, 1994

Place of Birth : Manila

Height : 5’3

Weight : 110 lbs.

Religion : Catholic

Civil Status : Single

Citizenship : Filipino

SSS no. : 343-***-****

TIN no. : 431104669

SEMINARS:

Career Orientation Seminar in the Cruise Line Industry

Magsaysay Center for Hospitality and Culinary Arts

March 6, 2015

Paft-Gamma @48: Facing the Domains and Essence of Food Safety Culture

De La Salle Araneta University, Osmeña Hall

November 21, 2014

In Food We Trust: Navigating the Complexities of Food Safety Industry

Technological University of the Philippines IRTC Bldg.

February 13, 2013

Current Trends in Food Packaging and Labeling

Technological University of the Philippines CIT Bldg.

October 5, 2011

CHARACTER REFERENCES:

Ivan D. Castillo

Restaurant Manager

McDonalds Jose Abad Santos

Tel No. 495 09 56

Elvira Calderon

Sales Manager

MD Juan Enterprises

Tel No. (046-***-****

Ailene Garcia Emralino

Contact this candidate