Dental Office Manager
Resume:
Jennifer W. Bray
New Bern, NC ***60
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SUMMARY OF QUALIFICATIONS
Exceptional leader with talent in all aspects of healthcare office management. Proficient in insurance filing,
billing/accounts receivable, and Eaglesoft Dental Software. Excellent communication, organization and customer
service skills.
CORE COMPETENCIES
Computerized scheduling All phases of insurance benefit verification, submission, and collection
CPR Certified Accounts Receivable Inventory Sterilization
Treatment Plan Coordinator Staff Supervisor
PROFESSIONAL EXPERIENCE
Dr. Robert Nyberg, DDS, New Bern, NC 1999-Present
Office Manager
• Managed doctor and hygienist schedules- including New Patient appointments, all follow up appointments,
hygiene recall and periodontal treatment appointments
• Coordinated appointments with specialists and forwarded all necessary documentation
• Patient Account Manager – worked with patients one on one to make payment arrangements and personally
handle any collection issues. Reconciled monthly patient statements. Set up accounts with collection
agencies as needed (experienced with TekCollect). Responsible for all returned checks (sent certified letters
and filed court papers with the local magistrate)
• Insurance Coordinator – responsible for all aspects of patients insurance (benefit verification, claim
submission and collection, pre-authorization submission) and updated doctor of changes to CDT Coding.
Used information received from insurance companies to correctly collect patient deductible/co-pays the day
of their appointment. Submitted additional documentation as needed to insurance companies for prompt
reimbursement
• Responsible for daily/monthly reports, bank deposits, credit card deposits
• Cross trained assisting/hygiene staff to preform basic front desk duties
• Experienced in instrument sterilization and proper usage of Ultrasonic and Autoclave equipment
PREVIOUS EMPLOYMENT HISTORY
State Employees Credit Union, New Bern, NC 1998
Bank teller – assisted customers with deposits, withdrawals, certified checks and money orders.
Directed customers to other departments for various needs (loan qualification, opening new
accounts). ATM Operator- preformed daily maintenance to ATM machines, responsible for all
deposits made at the machines and worked with local law enforcement to transfer money from the
branch to the machines
**References are available upon request.
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