Customer Service Sales

GABRIELLE GABRIELLE GABRIELLE GABRIELLE D D D D BARKER BARKER BARKER BARKER

**** * ******** **. *** C304, Indianapolis, IN 46208 Cell: 317-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Driven to exceed sales goals and building long term relationships with customers, I always deliver positive experiences through high-quality customer care. I am a customer service professional seeking a more fulfilling role. Skilled in training staff and establishing rapport with clients for over 5 years. I am self-motivated with exceptional communication and computer capabilities. I now desire a permanent partnership with the next company willing to improve my skills!

SKILLS

Fast Learner&Hard Worker Organizer&Leader Exceptional communication skills Mediation capability

WORK HISTORY

Trusted key holder Strong client relations Floor set design expertise Proficient in cash management

Certified Home Health Aide June 2014 to Current Comfort Keepers - Indianapolis, IN

Providing our clients with the best care,quality services, and companionship. All duties included but not limited to weekly planning, meal preparations, errands, appointments, etc.

Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided ongoing guest service, including giving fashion advice.

Certified Nursing Assistant May 2014 to August 2014 Pure Home - Indianapolis, IN Providing our clients with the best care,quality services, and companionship. All duties included but not limited to weekly planning, meal preparations, errands, appointments, etc.

Assisted customers with food selection, inquiries and order customization requests. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Provided ongoing guest service, including giving fashion advice.

Assistant Manager

October 2013 to April 2014

Boost Mobile - Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Maintained cleanliness and presentation of stock room and production floor. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas.

June 2013 to November 2013 Bartender The Post, Legion - Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Scheduled weekly inventory pickups and deliveries with vendors. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Served as the main liaison between customers, management and sales team. Replenished supplies, bags and other materials at each cash wrap.

May 2013 to September 2013 Assistant Manager Foot Locker - Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientèle. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided ongoing guest service, including giving fashion advice.

Maintained cleanliness and presentation of stock room and production floor. Organized store merchandise racks by size, style and color to promote visually appealing environment. Asked open-ended questions to assess customer needs. Replenished supplies, bags and other materials at each cash wrap.

Student Loan Advisor, Mortgage&Foreclosure Processor, Fundraiser PSC - Indianapolis, IN

April 2012 to Current Assisting clients with new Federal Loan Consolidation Computer/Dialer Processing Applications/Payment Plans Training Set up and explained new membership contracts. Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new information. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Directed calls to appropriate individuals and departments.

Patient Marketor November 2011 to February 2012 SGI - Indianapolis, IN

Warehouse Inventory Shipping&Receiving Training? Communicated with vendors regarding back order availability, future inventory and special orders. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Maintained cleanliness and presentation of stock room and production floor.

Manager March 2011 to November 2011 Simply Fashions - Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Earned management trust by serving as key holder, responsibly opening and closing store. Provided an elevated customer experience to generate a loyal clientèle. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided ongoing guest service, including giving fashion advice. Maintained cleanliness and presentation of stock room and production floor. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment. Designed displays to make the store experience interactive, engaging and

reassuring. Asked open-ended questions to assess customer needs. Replenished supplies, bags and other materials at each cash wrap. Folded and arranged garments in attractive displays.

October 2010 to January 2011 Sales Associate Shii - Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Provided ongoing guest service, including giving fashion advice. Organized store merchandise racks by size, style and color to promote visually appealing environment. Designed displays to make the store experience interactive, engaging and reassuring. Folded and arranged garments in attractive displays. Replenished supplies, bags and other materials at each cash wrap.

August 2009 to October 2010 Sales Associate Express - Indianapolis, IN

Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Bagged, boxed or gift-wrapped sold merchandise per customer's request. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Provided ongoing guest service, including giving fashion advice. Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas. Organized store merchandise racks by size, style and color to promote visually appealing environment. Designed displays to make the store experience interactive, engaging and reassuring. Folded and arranged garments in attractive displays. Replenished supplies, bags and other materials at each cash wrap.

June 2008 to November 2008 Sales Associate NCO Nockford - Rockford, IL

Answered an average of 75 calls per day by addressing customer inquiries, solving problems and providing new product information. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Developed reputation as an efficient service provider with high levels of accuracy. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Helped drive sales goals and achieve monthly quotas.

EDUCATION

Ivy Tech Community College Current Indianapolis, IN Associate of Science: Nursing(RN)

Aveda Fredric's Institute 2012 Indianapolis, IN Cosmetology : Health&Wellness

Honnonegah HS 2008 Rockton, IL High School Diploma:

WRITER.DESIGNER.STYLIST.CREATOR.PHOTOGRAPHOR

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