Customer Service Medical

NEKIA ANDREWS

**** ***** **., **********, ** ****8

H: 412-***-****

*****.*.*******@*****.***

CAREER PROFILE & HIGHLIGHTS

Dedicated and hard working professional with extensive customer service background combined with

comprehensive medical education seeking career advancement opportunities with a dynamic healthcare firm.

● Documented ability to follow managerial directions to complete company objectives accurately.

● Expert communicator who works cooperatively with customers, co workers and management to

produce the highest quality standard of work.

● Maintains a consistent flow of critical information.

● Quality focused with outstanding attention to detail and works well under pressure.

KEY MEDICAL SKILLS

Medical Terminology ~ Medical Basic and Healthcare Claim Cycle ~ Basic Anatomy and Physiology

Computer Systems and Software Applications for the Medical Office ~ Reimbursement Systems

Healthcare settings ~ Healthcare Payers ~ Records Management for the Billing Specialist

Medical Practice Management Systems

EDUCATION

Ultimate Medical Academy – mpa, FL

Ta 3/2013

Medical Billing & Office Specialist

South Vocational Technology Pittsburgh, PA

– 1997

PROFESSIONAL EMPLOYMENT

Optometric Technician

Visionworks onroeville, PA 013 – 9/2013

– M 9/2

Processed patient information through the computer system and helped maintain the operation of the

reception records and examination room area

Managed patient billing and record keeping

Managed continuous patient flow by effectively communicating with team members and providers

Cashier

Babies R Us Monroeville, PA

– 3/2002 – 10/2002

Accurately and efficiently rang on registers and accurately maintained all cash and media at the registers.

Completed numerous cash and credit transactions quickly and accurately using the company’s computerized

point of sale system.

Maintained an awareness of all promotions and advertisements, while creating a positive atmosphere by

greeting and providing a pleasant, friendly shopping experience.

Check Processor

Mellon Bank Pittsburgh, PA

– 6/1998 – 12/1998

Processed checks, scanning them to ensure they were valid.

Demonstrated accuracy and thoroughness and a high level of dependability in all aspects of the job.

Ride Operator

Kennywood Park West Mifflin, PA

– 5/1997 – 9/1999

Greeted patrons as they entered rides, and confirmed that they met height and other admission requirements.

Directed patrons on how to enter and exit rides, providing assistance for those who needed it.

Ensured that patrons were safely seated and securely fastened into the equipment.

Maintained cleanliness of the work stations and surrounding areas.

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