Sales Manager
Resume:
**** **** *****, *****, ******** ***** * 773-***-**** * *********@*****.***
Rafael Esparza
Objective
Seek to work in an environment that will challenge me further, while allowing me to contribute to the
continued growth and success of the organization. Obtain a position that will provide me the ability to
apply my bi lingual skills (Spanish), sales, and management experience in a growing industry.
Education
Morris School of Graduate Business Chicago, IL.
MBA 2013
Robert Morris University Chicago,
IL.
BBA 2012
Experience
2014 – Present Car Outlet, LLC Chicago, IL
Sales Manager
Work directly with our employees and customers to develop relationships and help bridge
•
disconnects in the sales process
Build rapport with customers to build a base of referrals to establish customer network
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Provide training and support to the sales staff and assist in closing sales
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Help manage all other aspects of the sales department
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Desk Deals, Track Weekly and Monthly Logs, and Generate Reports
•
Hires, trains, motivates, counsels and monitors the performance of all Sales Professionals
•
Appropriately coaches and counsels performance in a timely fashion
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Directs daily activities of sales staff to meet CSI and Profitability Objectives
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Assists with the development and execution of advertising and traffic/lead generation
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programs/activities
Analyzes and controls departmental expenditures to ensure sustainable profitability
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Manage daily activity of the sales staff using Dealersocket and Dealpack
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Sears Holding Corporation Mokena, IL
2013 2014
Sales Project Consultant
Outside Marketing and Sales
Negotiate Contracts
Oversees the Planning and Implementation of Multiple Projects
Organizes and Guides Project Operations Throughout the Course of the Project
Worked with Client Departments to Coordinate Deliverables and Customer Products
Effective Written and Oral Communication Skills
Territory Management
Client Service Standards
Effectively Represent Clients Brand and Image
Excellent Organizational skills
2011 – 2014 Cabot Creamery Cooperative Chicago, IL
Field Marketing Manager
Trade show preparation, management, and follow up
Sales relationship with marketing as related to show representation, staffing, and training
Extensive on the job experience, creative thinking, positive personality, and enthusiasm
Interact with customers to promote products
Supervise company staff to execute marketing events
Present product samples and product knowledge
Provide transparency and insight into all marketing activities
Streamline and improve processes that directly support the sales team
Manage expense reports, budget authorization and all other administrative
paperwork for direct report responsibilities
2003 2009 Anamar Motors Dyer, IN
Assistant Sales Manager
Assist sales associates in the potential closing of deals
Oversee the efforts of vehicle sales associates to enhance the dealership image, the
customer experience and achieve 100% customer satisfaction
Complete customer follow up
Monitor both areas of traffic: Showroom and incoming calls
Hire, train, motivate, counsel, and monitor the performance of all vehicle sales
associates
Conduct daily and weekly sales meetings
Work with Owner on the used vehicle inventory to be carried based on sales and
market analysis
Demonstrate behaviors consistent with the company's vision, mission, and values in all
interactions with customers, co workers, and suppliers
Adhere to all company policies, procedures and safety standards
1999 2003 Viking Materials of Illinois Franklin Park, IL
Production Scheduling Manager
Maintained schedule for orders received, arranged logistics for completed orders, while
maintaining 93% on time delivery rate
Responsible for the supervision, scheduling and processes of all the activities it
required to make the company’s goods
Proactive in preventing problems that slowed production
Assisted in finding and implementing the solution when manufacturing hit snags
Compromised, negotiated, influenced and collaborated with distinct personalities every
day
Maintained and enforced company policy and programs
Maintained adequately trained workforce capable of meeting quality production
requirements
Insured reporting systems are in place and maintained to control quality, yield, and cost
controls.
Supervised and coordinated the activities of employees engaged in production
Conferred with Plant Manager to resolve worker problems, and complaints
Read and analyzed charts, work orders, or production schedules to determine
production requirements.
Recommended and implemented measures to motivate employees and improve
production methods, equipment performance, product quality, and efficiency
Interpreted specifications, blueprints, job orders, and company policies and procedures
for workers.
Inspected materials, products, or equipment to detect defects or malfunctions
Demonstrated equipment operations or work procedures to new employees
1996 1999 Servi Land Auto Repair Chicago, IL
Assistant Manager
Assessed automotive problems & services by listening to customer's description of
symptoms,
Clarified description of problems
Conducted inspections, take test drives, check vehicle maintenance records, examine
service schedules
Verified warranty & service contract coverage by examining records & papers, explain
provisions & exclusions.
Developed estimates by costing material, supplies & labor, calculate customer's
payment including deductibles
Prepared repair orders (RO) by describing symptoms, problems and causes discovered,
as well as repairs and services required
Obtained approval signatures, entering RO into database system.
Maintained customer report by explaining estimates and expected return of vehicle,
obtain customers approval of estimates, obtain and provide contact telephone numbers.
Answered customer’s questions and concerns.
Arranged towing and temporary transportation, if needed
Maintained automotive records by recording problems and corrective actions planned.
Enhanced organization reputation by accepting ownership for accomplishing new and
different requests; explore opportunities to add value to job accomplishments
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