Customer Service Sales

Shanika Moore

*** **** **** ****** ? Paterson, NJ 07514 ? 862-***-**** ?

*****.*********@*****.***

Customer Service Representative

Energetic and competent office professional with 8years experience in

retail customer service. Organized and detail oriented with the ability to

prioritize task and get work done efficiently. Strong listening and problem

solving skills, able to work with customers to resolve issues and maintain

customer loyalty

Professional Experience

MRG/America Store.

Newark NJ 2014-Current

Key Holder/ CSA

Open an close store

over see daily operations of sales floor

Deposits an change orders

Handling of customers and money

Marshalls Department Store Paterson, NJ 2009-2012

Sales Representative

. Responded promptly to answer and resolve customer inquiries and

complaints.

. Communicated directly with customers by phone, electronically, and in

person.

. Learned about new products and services and kept up to date with changes.

. Courteously greeted customers and efficiently processed transactions

within busy, fast-paced retail environment.

. Operated cash register, scanners and computers to itemize and total

customer purchases; collect payments and make change for cash

transactions; balanced cash drawer at the end of each shift.

. Assisted in inventory, stocking, and preparing merchandise displays.

K-Mart Department Store Elmwood Park, NJ 2005-

2008

Department Manger

. Consistently met or exceeded departmental sales targets and implemented

strategies to improve sales

. Addressed and resolved customer service issues including handling queries

and complaints

. Oversaw the daily operations of the children's department

. Set floor plans and departmental merchandise displays, use electronic

scanning system to manage inventory and ensure proper stock levels

. Trained coworkers on how to maintain high level standards of merchandise

appearance in the stockroom and sales floor

Bristol Manor Nursing Home Rochelle Park, NJ 2000-

2001

Receptions Assistance

. Answer, screen, and direct incoming calls

. Handle and redirect customer queries to the appropriate departments

. Take and distribute messages

. Manage visitor sign-in and sign-out process

. Organize incoming and outgoing mail

. Prepare letters and documents

. Maintain reception area, and performed various other duties as needed

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