Customer Service Human Resources

Christiana Gilbert

*** ******** ******, ********, ** 07501 Tel: 862-***-****, **********.*******@*****.***

SUMMARY

I have over ten years of experience in leadership, training and customer service. I have served as liaisons between

management and outside stakeholders.

EXPERIENCE

HR Assistant, Proponent Federal Credit Union, Nutley, NJ 10/14-03/15

• Provides job candidates by screening, interviewing, and testing applicants

• Notified existing staff of internal opportunities, maintained personnel records

• Prepared payroll, administered medical insurance, advised employees of disability programs

• Maintain personnel files, I-9’s, w2’s and other records in compliance with company policies and employment

laws.

• Arrange, schedule and confirm meetings and manage multiple calendars.

• Scan backlog of documents and save them accordingly on a timely basis.

• Prepare and conduct HR audits.

• Perform various projects and special assignments, as assigned.

• Assist with vendor management, including tracking invoices and maintaining current vendor contract

documents.

• Assist HR VP with travel arrangements and reimbursements

HR Executive Assistant, Federal Reserve Bank, New York, NY 08/14-10/14

• Provided administrative support for four Officers in HR (2 Senior HR Business Partners, Head of HR Client

Services, Head of Compensation).

• Arranged, schedule and confirm meetings and manage multiple calendars.

• Assisted the HRBPs on their new/ongoing initiatives and projects.

• Provided excellent customer service to clients, by being a responsive, proactive, creative problem solver and

contributor.

• Scanned backlog of documents and save them accordingly on a timely basis.

• Prepared and proofread a variety of correspondence, memoranda, reports, and briefing books, many of a

confidential nature.

• Coordinated travel arrangements and preparation of expense vouchers. • Exercise care and discretion in

handling confidential and sensitive materials and issues.

• Partnered with other HR Executive Assistants in supporting Group wide administrative needs such as mail

distribution and phone coverage.

• Performed various projects and special assignments, as assigned.

HR Client Services Specialist, ADP, Parsippany, NJ 11/2013-6/2014

• Provided job candidates by screening, interviewing, and testing applicants;

• Notified existing staff of internal opportunities, maintained personnel records

• Prepared payroll, administered medical insurance, advised employees of disability programs

• Trained business owners how to maintain human resources records by using HR411 to record new hires,

transfers, terminations, changes in job classifications, create an employee handbook, and stay on top of

compliance changes that may affect their business on state and federal level.

• Oriented new employees by providing orientation information packets: review company policies, payroll

information, explain company benefit programs.

Benefits Service Center Representative, Xerox, Secaucus, NJ 08/2013-11/2013

• Directly managed medical benefits as well as retirement plans for clients.

• Remained in compliance with FDCPA regulations.

• Assessed individual situations and their annual enrollment and retirement plan contributions.

• Researched and resolved complaints and disputes of clients.

• Implemented procedures or practices to ensure efficient unit operations.

• Assisted in meeting both daily and monthly goals.

• Marketed a variety of retirement products available to clients

• Assisted with enrolling people into cobra when they left the company.

Human Resource Administrative Assistant, Highway Technologies, Carlstadt, NJ 09/2012-01/2013

• Provided job candidates by screening, interviewing, and testing applicants;

• Notified existing staff of internal opportunities, maintained personnel records, hired temporary staff

• Prepared pay roll, administered medical insurance, advised employees of disability programs

• Maintained human resources records by recording new hires, transfers, terminations, changes in job

classifications

• Oriented new employees by providing orientation information packets: review company policies, payroll

information, explain company benefit programs.

Senior Account Manager, Bank of America Bank, Newark, NJ 11/2006-11/2011

• Directly managed delinquent credit accounts.

• Remained in compliance with FDCPA regulations.

• Executed an array of repayment solutions to assist clients in curing their delinquent status.

• Assessed individual situations and their complete financial data.

• Researched and resolved complaints and disputes of clients.

• Implemented procedures or practices to ensure efficient unit operations.

• Assisted in meeting both daily and monthly sales goals.

• Marketed a variety of financial products available to clients

• Assisted with training of new employees

Customer Service Supervisor, N.C.M.E, Secaucus, NJ 09/2005- 11/2006

• Recruited and scheduled physicians for CME programs

• Answered phone calls, data entry, prepare and review status reports for program attendees

• Was responsible for the management of different databases and programs

• Mentored and Coached the new employees

• Conducted and performed fact-finding investigations

Teller, Columbia Bank, Fairlawn, NJ 06/2002-12/2004

• Was responsible for opening/ closing Bank

• Was responsible for cash n drawer and in vault

• Handled all types of deposits & withdrawal transactions

• Cashed checks and transferred funds to various accounts

• Was responsible for customer satisfaction

Production Assistant, ABC Studios, NYC, NY 09/2004-5/2005

• Made sure all accommodations were made in a timely manner for show host as well as celebrity guest

making appearances on the show.

• Ran errands needed for the show’s entertainment attorney.

• Assisted in the scheduling for the upcoming shows

• Organized seating for the audience members

EDUCATION

Fairleigh Dickinson University, Teaneck, NJ- National Honors Member- Summa Cum Laude

Bachelor Degree to be achieved in Business Public Administration 12/2015

SKILLS

Microsoft Office Applications, Toast Masters, Data Enter, Telephone, SAP, People Soft, Oracle, and Administrative

Skills

REFERNCES AVAILABLE UPON REQUEST

Contact this candidate