Customer Service Professional

Gilda Scott 315-***-****

*** ***** ****, ******** *.Y. 13210 ************@*****.***

Objective Lead Lobby

Attendant

Professional Profile

Enjoy working with people

Honest reliable and productive

Self-confident with professional

attitude

Energetic, hard working, willing to

learn.

Professional

Accomplishments

Lobby Attendant

Direct patrons to

restrooms, concession

stands, public fitness

center

Greet patrons attending

entertainment events.

Guide patrons to exits

or provide other

instructions or

assistance in case of

emergency.

Assist patrons in

finding seats, lighting

the way with

flashlights, if

necessary.

Clean, dust, mop, vacuum

all public space areas.

Supervised work

performance of staff

Housekeeping

Clean rooms, hallways,

corridors, elevators and

other work areas.

Disinfect equipment and

supplies, using

germicides or

steam-operated

sterilizers.

Empty wastebaskets,

empty and clean ashtrays

and transport other

trash to disposal areas.

Carry linens, towels,

toilet items, and

cleaning supplies, using

wheeled carts.

Customer Service

Confer with customers by

phone or in person

concerning lost and

found items left behind.

Refer unresolved

customers grievances to

designated departments

for further

investigation.

Responsible for

clean-ups, and any other

requests made by guest.

Work History

Lead Lobby Attendant Sheraton University Hotel, 1/02-10/14

Syracuse, NY

Education

Diploma Far Rockaway High Queens, NY

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