Customer Service Sales
Resume:
Nicholas MacRae
Ontario, CA 91764
Telephone No: 909-***-****
Email ID: ****.******@*******.***
Career objective: Looking for a career that utilizes my strong managerial skills, superb communication
e xpertise, and particular interest in organization.
Career Experience:
1. United Duralume Inc.
350 S Raymond Ave
Fullerton, CA 92831
Title: Warehouse Fabricator and Floor Assistant
06-05-2006 to 11-15-2006
Duties include d: Shipping and receiving, inventory, operating forklift, filing customer orders, filling and
pulling customer orders, customer service, fabrication of sheet metal and some steel materials, cleaning
work stations, loading and unloading incoming trucks, loa ding customer trucks, and building
maintenance.
2. The UPS Store
1142 S Diamond Bar Blvd
Diamond Bar, CA 91765
*********@***********.***
Title: Customer Service Representative
12-01-2008 to 05-15-2009
Duties included: Customer service, POS systems, distribution of mail to boxholder's boxes, tracking
customer shipments to and from store, inventory, maintaining log sheets of all incoming customer
packages, inventory, sales, key making, cus tomer courtesy calls, cleaning front and back of store, and
giving potential customers quotes.
3. Pacsun
1 Mills Circle
Ontario, CA 91765
Title: Shipment Lead
11-01-2010 to 12-14-2011
Duties included: Ticketing merchandise, folding and hanging of merchandise according to floor-set
schematics, processing shipment, organizing stock room according to company standards, customer
service, sales, recovering sales floor, processing shipment labels, stock checks, restocking sales floor,
managing shipment team of up to 8 people at a time, and directing shipment flow during seasons.
4. Cabinets To Go!
12023 Arrow Route
Rancho Cucamonga, CA 91730
Title: Claims Representative
03-26-2012 to 07-2
Duties included: Customer service, assisting stores i n various locations with questions and processes for
various tasks, follow up calls to customer voice-mails on claims information or claim submission requests,
courtesy emails for claims filed for customers and stores, creating replacement orders for stor es and
customers, working with stores to find out if unit pieces are truly missing from a transfer order or an
open order, informing customers of the company terms and conditions if customer claim submission
request voids warranty, giving ETA's to stores a nd customers, working with the distribution centers and
l ogistics department on high priority shipping projects, locating replacement items for customers in
warehouses or stores, coordinating logistics for customer replacement on priority matters, inventor y
checks and maintenance, and weekly email correspondence with manufacturer representative.
5. Marshall's of CA LLC
1 Mills Circle
Ontario, CA 91764
Title: CEC-Customer Experience Coordinator
*Promoted from cashier to CEC*
03-15-2013 to 02-20-2014
Duties included: Sales, customer service, counting and balances tills nightly, managing 12 -24 people
daily, POS transactions for customer purchases, preventing theft with Loss Prevention team
coordination, maintaining clean work areas, floor res ets, advising cashier teams on new policies and
procedures for check -out process and daily work routines, attending to and handling any and all
customer service issues, responding to cashier calls for customer service matters, acquiring new card
holders for company credit line, directing associates in departments or to other departments as needed,
presenting ideas to superiors to better help and assist team members, and communicating with team
members and management in effective means to help accomplish dai ly goals.
6. The UPS Store
12223 Highland Ave
Rancho Cucamonga, CA 91739
Title: Customer Service Rep
03-10-2014 to Current
Duties include: Incoming and outgoing fax services, printing customer emails, inventory, stocking sales
floor i tems, maintaining a clean facility, opening and closing registers, POS systems, customer courtesy
calls, packing customer items securely for shipment, processing shipments, filing boxholder packages
and orders, sorting and distributing mail to boxholder b oxes, training new associates, creating mail to be
sent out for customers, various item sales, and signing up new boxholders.
Contact this candidate