Customer Service Assistant
Resume:
ERICA COFFER
St. Louis Park, Minnesota
*************@*****.***
Professional Experience
La Petite Academy, Gladstone, Missouri, 05/1999-01/2002
Two’s Lead Teacher
•Assist in planning, developing, organizing
•Planned the curriculum for the two’s.
•Assist in potty training.
•Assist in circle time, and daily activities.
Kids Quest, Kansas City, Missouri
Assistant Director, Kansas City, MO 12/2010-07/2014
•Assist in planning, developing, organizing, and maintaining programs and systems for staff, parents,
children, and management. Insure quality care and retention of current clients while securing new clients.
Follow the philosophy and procedures of Kids Quest by promoting self-esteem.
• Guide Supervisors and Teammates. • Support in the employee hiring processes. • Support employee
coaching and disciplinary actions. • Support and attend all meetings, trainings, and staff development
events. • Assist the Director with performance reviews and training of new employees. • Attend and
participate in company conference calls and development events relating to the Assistant Director position
• Provide accurate inventory reports on a weekly basis. • Possess an understanding of the nightly reports,
event codes, and correct processing of reports required by the corporate office. • Meet labor goals within
company standards while continuing to meet state standards with staff-to-child ratio. • Prepare payroll
input for processing and distribute paychecks to staff. • Oversee handling of all ordering and purchasing
of consumable goods within budget. • Receive approval for all major purchases. • Control all inventory.
Saint Luke’s Hospital, Smithville, Missouri
Medical Receptionist, Smithville, Missouri 01/2002- 12/2010
Provide customer service to patients, families, physicians, physician offices, the community and internal
departments throughout the SLHS, that includes, but is not limited to; Scheduling tests, procedure
treatments and services, determining financial accountability, providing information and referrals
proactively problem solving concerns/issues, and providing patient instructions and education regarding
preparations for tests and procedures.
Education
• Plattsburg High School, Plattsburg, Missouri, United States
High School Diploma, May 2002
• Paris II Educational Center, Gladstone, Missouri, United States
Certificate/Cosmetology, September 2003
• Penn Foster, Kansas City, Missouri, United States
Medical Office Assistant/Certificate, March 2008
• National American University, Online
Bachelors Human Resource Management October 2013-January 2017
• La Beauty Hair School, Richfield, MN-
Cosmetology refresher course Feb 2015- March 5, 2015
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