Back Office Executive

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VEENA BHARDWAJ

B-*, F-*, DLF Ghaziabad, Near Shalimar Garden.

Mobile: +91 - 999**-*****, Email: ************@*****.***

[pic] EXECUTIVE PROFILE

. Competent professional with consolidated experience in CRM & Operations.

Worked with Shubhkamna Buildtech Pvt. Ltd. As a Back Office Executive

. Skilled in all aspects of office Operations, and organization of filing

systems, use of electronic office equipment, coordination with staff,

scheduling appointments

. Conversant in independently handling correspondences and preparing

various reports in computer

. Possess good experience in creation & maintenance of master data, posting

entries, carrying out reconciliation etc.

[pic]PROFESSIONAL EXPERIENCE

SHUBHKAMNA BUILDTECH PVT. LTD. Since Feb 2012 to Nov, 2014

Back Office Executive

. Handle all work related to Back Office & post sales activities. Preparing

builder - buyer agreements, Issuing allotment letters, and welcome

letters & demand letters. Assisting customers in completing their

agreements to prepare TPT & NOC of different projects. Payment reminder

and Ensuring completeness of all information

. Work knowledge in ERP Software 4th QT.

. Payment reminder calls to customers.

. Total collection report on daily basis.

. To prepare reports of flats cancelation and transfer cases.

. Maintain client database for upcoming events.

. New Booking & payment receipt entry in ERP Software.

. To check bank related papers for housing loan.

. Coordinating with other departments.

. Good knowledge about residential projects.

. Compiling various reports on manpower, contractor bill status and

forwarding to higher officials for review

. Maintaining in custody, all forms, documents, files and various records

pertaining to every customer

. Attending to clients, listening their grievances of different kinds

and forwarding their requests/grievances to concerned officers

DUN & BRADSTREET INDIA PVT. LTD. Aug-06 to Feb-2012

Operation Associate

. Maintained and updated files, databases, records, and other documents;

developed and maintained data, and performed routine analyses and

processing of data

. Initiated process improvement measures carrying out quality check of

data captured by team associates, Identifying errors and rectifying

the same

. Handled queries raised by associates, relating to database and

resolved them at the earliest

. Worked closely with department staff members on a regular basis for

ensuring smooth execution of all activities

. Created, designed, maintained and updated data bank for different

category of skilled professionals

. Consolidated various data, Prepared MIS report and presented to the

management for review

[pic]ACADEMIC CREDENTIALS

B.A. (Honours) Geography

Dr. Bhim Rao Ambedkar College, Delhi University, 2003

IT Skills

Good Knowledge of MS Office and Internet

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PERSONAL DETAILS

Date of Birth : 20TH October 1981

Languages : English, Hindi

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