English Trainer
Resume:
CARINA BIANCA A. CASTRO
No. ** Madre Silva St., Roxas District, Quezon City
Mobile: +639*********
Email: **********@*****.***
Date of Birth: 09 December 1982
Profile Summary
Professional with five years’ experience in administration and office management. Excellent
communication and organization skills. High achiever and skilled in writing and corporate
communications. A team player and possess exceptional skill clerical and computer skills to assist the
executives and the organization.
Work Experience
Administrative Assistant
Monte Oro Resources & Energy, Inc. – August 2012 - Present
Handles office management and administrative duties for both technical and executive management.
Experienced in bookkeeping and handling disbursements. Responsible in maintenance of files, screening
calls, procurement, and making travel and meeting arrangements.
Executive Assistant
Atok-Big Wedge Co., Inc. – April 2010 – July 2012
Provided administrative support to the president. Prepared correspondence, documents, and
presentations. Managed schedules and appointments. Organize travel arrangeme nts. Arrange and
coordinated meetings & functions.
Executive Assistant in Corporate Communications
National Grid Corporation of the Philippines – March 2008 – March 2010
Spearheaded events planning and special projects. Contributed in the preparation of corporate materials
such as graphics design and articles. Handled administrative duties for executive management.
Responsible in making travel and meeting arrangements, screening call s, documentation and
maintenance of files.
Training Officer
Ambergris Solutions, Inc. A Telus Company – September 2006 – July 2007
Client Specifics Trainer. Telecommunications. Handled both inbound and outbound accounts. Focused on
Customer Service and incorporating sales on calls. Emphasis on effective communication ski lls. Well
informed with training processes and procedures.
Trainer
ICT Marketing Services, Inc. – August 2005 – September 2006
Operations subject matter expert. Conducted series of training classes for several programs. New Hire
Orientation and focused on communication skills and accent training.
Lead trainer for a cross sell program and English skills training. At the same time, acted as support for
some programs. Responsible on all training activities done for assigned account. Knowledgeable on
training processes. Product knowledge, Systems Training, Training Bay and Evaluation. Monitors trainees’
progress and created modules for better understanding
Telephone Sales/Service Representative
ICT Marketing Services, Inc. – July 2004 – July 2005
Handled outbound calls. Called American customers selling membership programs and other cross sells.
Consistent in delivering quality sales and was one of the top performers of the program. Often included in
client monitoring sessions.
Curriculum Vitae – Castro, Carina Bianca A.
1
Customer Service Representative
Cybercity Teleservices Ltd.
Handled inbound calls both order taking and customer service accounts. Provided quality customer
service for website customers. Cancellation of accounts, billing issues, password retrieval, and technical
concerns. Very good typing skills.
Education
Bachelor of Science, Hotel & Restaurant University of Sto. Tomas
Management (1999 – 2003) España, Manila
High-School Education (1995 – 1999) Holy Cross College
Sta. Ana, Pampanga
Elementary Education
(1992 – 1995) St. James School
Quezon City
(1989 – 1992) St. Mary’s College
Quezon City
Character References
(1) Ma. Cristina D. Cabalhin (2) Charisse V. Diño
Head, Corporate Affairs CSR Officer
Palm Concepcion Power Corp. National Grid Corporation of the Philippines
(3) Anna Lynn D. Derpo (4) Abigail Diorelle M. Dean
Chief Admin Officer Training Officer
Palm Concepcion Power Corp. Emersons
Curriculum Vitae – Castro, Carina Bianca A.
2
Contact this candidate