Customer Service Sales
Resume:
Brooke Combs
*** ****** **., **********, ** *****
******.*******@*****.***
www.linkedin.com/in/brookecombs
Summary I am an experienced and detail oriented Accounts Receivable Specialist/Admin Assistant with
over 4 years of knowledge in customer satisfaction. My strengths are excellent customer service,
researching, problem solving, multitasking, quick learning, analytical thinking, and outstanding
communication.
Basic Accounting
Skills •
Telephone Answering
•
Strong Communication
1.
Typing 45 WPM
1.
Skills
10 Key Calculator
2.
Strong Organizational Skills
2.
Filing/Faxing
3.
Data Entry
3.
Computer: Windows (Vista, XP, 7), Outlook, Excel, PowerPoint, Word, Access,
1.
MDIV
March 2014
Experience Accounts Receivable Specialist/Administrative Assistant
Present
McKesson Corporation, Greenville, Texas 75402
Follow up of outstanding A/R all payers and/or including self pay and/or
including resolution of denials. Responsible for handling all correspondence
related to an insurance or patient account, contacting insurance carriers,
patients and other facilities as needed to get maximum payment on accounts
and identify issues or changes to achieve client profitability. Responsible for
working EDI transactions and ERA files, including reconciling carrier
submissions, edits and rejection reports. Ability to research and resolve
accounts appearing on Delinquent Insurance Report, Collection Ledger and
Government Payor report as directed by management making appropriate
decisions on accounts to be worked to maximize reimbursement. Performs
general office and clerical duties including answering/placing phone calls, data
May 2011
entry, producing reports, filing, faxing, emailing, sorting mail and
November 2013
communicating with clients.
Sales Associate
Kohl’s Department Stores, Silverdale, Washington 98383
Greeted customers and processed customers' purchases accurately and
November 2008
efficiently at the point of sale providing continuous, excellent customer
service. Solicited credit and opened lines of credit. Balanced cash drawer daily. January 2009
(seasonal)
Provided assistance on the sales floor and promoted sales of retail
merchandise. Supported the preparation and taking of inventory and assisted
with stock room organization.
Sales Associate
Bath and Body Works, Greenville, Texas 75402
Provided excellent customer service by greeting customers and promoting
sales and merchandise. Personally demonstrated products to customers through
exceptional product knowledge and personal testimony. Handled moderate to
large amounts of cash at the point of sale and conducted dozens of retail
transactions every shift. Maintained a neat, clean, and organized store using
good housekeeping practices and attention to detail. Utilized teamwork with
other sales associates to achieve sales quotas put in place by senior
management.
May 2007
Food Service
May 2008
Sonic Drive In, Commerce, Texas 75428
Interfaced with customers on a daily basis maintaining excellent customer
service. Used clear and concise communication when taking orders to ensure
accuracy and customer satisfaction was met. Served quality food and beverages
to guest at each delivery point in a timely manner. Responded to guest’s
requests in a respectful manner. Promptly reported complaints to a member of
the drive in management team. Adhered to safety and cleanliness standards
while working with/around food. Handled large amounts of cash and used
basic mathematic knowledge to provide customers with the correct change
quickly and efficiently.
May 2009
Education Associate of Science Degree
Paris Junior College, Paris, Texas 75460
May 2004
Diploma
Greenville High School, Greenville, Texas 75402
Available upon request.
References
Contact this candidate