Customer Service Assistant

Jesus Sanchez

**** **** ** - ***** *******, TX **051

***************@*****.*** - 214-***-****

Seeking a challenging position with the opportunity for advancement and individual contributions toward the

company's success. I have been in the customer service industry for over a decade.

WORK EXPERIENCE

Administrative Court Clerk

City Of Grand Prairie - Grand Prairie, TX - December 2014 to Present

Responsibilities

Greet visitors to assign area, responds to questions regarding court procedures;provide information and

materials;accept payments; Prepare, type word process and proofread a variety of documents; file court

documents; Verify insurance coverage presented to the court office and file closed court documents cases

in the municipal court; Responsible for opening mail mail each morning as related to municipal court and

processes payments.

Collect and record payments for citations including attorney plea docket: Answer telephone for court related

inquiries; refer callers to appropriate sources for information about inquire; Assist with customers at the

cashiers window and on the telephone.

Process online web store payments. Assist with prepossessing payments in a court room setting as backup.

Skills Used

Computer Skills

Languages

English

Spanish

Client Support Analyst I

Concur - June 2013 to August 2014

- Receiving client inquiries via all access channels (Clarity, Email, Phone) regarding product functionality or

problems.

- Researching with the client to fully diagnose issues

- Developing creative solutions and responding within established timelines.

- Providing consultative guidance to customers towards the resolution to their service issue.

- Troubleshooting and resolving intermediate to advanced issues

- Determining resources required to resolve intermediate to advanced issues Internal interaction:

- Proper escalation and routing of customer issues and requests

- Communicating issues with IT and Product Development to resolve urgent or escalated issues when needed

- Interface with other Concur departments as necessary to resolve customer issues

Call Center Representative

Texas Trust Credit Union - April 2004 to June 2013

- Actively promote and sell the credit union's full line of financial services by profiling each and every member,

assessing their needs and offering solutions to better meet those needs via phone or correspondence.

- Perform all maintenance functions to better meet the needs of the member, including, but not limited to:

adding and removing joint owners, ordering checks, issuing stop payments, ordering debit cards, making

adjustments to accounts (with parameters), processing ACH revocation, processing share and share draft

payroll requests, processing wire transfers, processing loan deferments, processing credit applications, closing

accounts, processing check withdrawals, processing check by phone payments, processing debit card issues

and disputes, and processing account resolution.

- Deepen the member's relationship by referring the member to or other lines of business including, Heritage

Direct Investments, Insurance, Mortgage Services and Business Services.

- Handle emails and voice mails that come into the Call Center.

- Handle complaints and problem resolutions that come in by telephone or correspondence.

- Incoming call distribution and/or completion of task or request made by the member via telephone.

- Support all other credit union associates, as needed and/or requested.

- Maintain a working knowledge of the credit union's complete line of products and services, as well as all

compliance regulations.

- Perform any and all other duties that may be required or needed from time to time.

- Receptionist duties including, but not limited to: signing in members, directing phone calls, ordering checks

and debit cards, mail disbursement to proper departments, and opening and closing branch.

- Insurance Agent Assistant duties including, but not limited to: payment posting, answering phone calls,

providing insurance quotes, faxing, filing, and data entry.

- Teller duties including, but not limited to: greet and welcome members to the credit union, providing prompt,

accurate and efficient member transactions, receive share draft/checks and cash for deposit to accounts, verify

amounts, examine share drafts/checks for proper endorsement and enter deposits into computer records,

cash share drafts/checks and process withdrawals, pay out money after verification of identity and member

balances, maintain an up-to-date and comprehensive knowledge on all credit union products and services

that are handled or promoted by Tellers, promote, explain, and cross-sell other credit union services, post all

mailed checks for deposit to accounts, receive consumer loan and other payments and ensure the payments

match balances due, enter payments accurately into the computer and generate proper member receipts, and

perform any and all other duties that may be required or needed from time to time.

Assistant Office Associate

Kroger - September 2003 to December 2003

- Open and closed front cash office

- Processed previous day reports

- Collected Cashiers deposits to be entered into the vault.

- Prepared deposits for Loomis

Assistant Front End Manager

Winn Dixie - May 1998 to April 2002

- Open and close cash office

- Processed opening and closing reports

- Prepared staff schedules

- Prepared deposits for Loomis

- Cashier and customer service

- Experience in grocery departments including: produce, dairy/frozen foods, and shipping and receiving

EDUCATION

Diploma

Grand Prairie High School

1997 to 2001

ADDITIONAL INFORMATION

Computer Skills

Languages

English

Spanish

Software

Microsoft Word

Internet Explorer

Mozilla

Symatar

Microsoft Outlook

Contact this candidate