Customer Service Representative
Resume:
Carl N. Jones II
Lakewood, WA 98499
****.*********@*****.***
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute
to company success.
Core Strengths
Strong organizational skills Inventory control familiarity
Active listening skills Telephone inquiries specialist
Seasoned in conflict resolution Customer service expert
Sharp problem solver Invoice processing
Courteous demeanor Telecommunication skills
Energetic work attitude Adaptive team player
Opening/closing procedures Visual merchandising proficiency
Accomplishments
Quality Communication
Interacted with over 50 affiliate stations in US and Puerto Rico, ensuring reliable and high speed delivery
to residential and small business customers.
Customer Assistance
Worked with company systems such as Live Support and diligently completed all assigned tasks, working
overtime as needed.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Product Sales
Cross sold services at a rate of 30%, upgrading customers to different plans and product packages.
Work Experience
Tacoma,
November 2014 Tacoma Showgirls Deja Vu WA
Greeter/Security
to
April 2015 Prevented club losses using awareness, attention to detail and integrity. Created new
tactics and systems for increasing customer service satisfaction. Computed accurate sales
prices for purchase transactions. Scheduled and managed stage and promotional
announcement while operating club sound equipment .
December 2013 Xerox ACS (Affiliate Communication Services) Federal Way, WA
Customer Service Representative
to
August 2014 Created new processes and systems for increasing customer service satisfaction. Cross
trained and provided back up for other customer service representatives when needed.
Prepared and sold broad range of customized merchandise to individuals and commercial
accounts. Resolved product issues and shared benefits of new technology. Interacted with
customers and retail buyers to follow up on shipping statuses and expedited orders.
Educational Background
Mount Tahoma High School Tacoma, WA, United States
2009
High School Diploma
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