Customer Service

Kami Campbell

Virtual Customer Service Specialist

El Lago, TX

***********@*****.*** - 832-***-****

WORK EXPERIENCE

Virtual Customer Service and Accounting Assistant

SNS Remodeling Inc - Pasadena, TX - July 2009 to Dec 2014

Responsible for answering inbound sales calls and assisting customers on a wide range of topics

including product features, services, payments, and billing. Dedicated to resolving customers inquiries

accurately and efficiently, which ensured customers were 100% satisfied with the design, services

and overall outcome they had chosen.

Billing and accepting of payments. Explain Quotes and Billing charges to customers. Order products for

jobs. Answer customers questions regarding any aspect of job turn-a-round. Educate customers

of additional options of products or services available Entered A/P, A/P, and Payroll on a weekly

basis. Signed payable checks. Communicated with clients, vendors, and perspective clients to

answer questions that propelled the project forward and assisted in bringing in new business. Resolved

simple informal financial complaints, referred as necessary; prepared reports on performance,

progress and training needs of employees and/or on disciplinary problems or issues.

(Contractor) The Boeing Company/Administrative Assistant I

Bay Area Technologies - Houston, TX - October 2008 to April 2009

Developed new office forms, training and reference manuals. Ensured that the appropriate

review,

authorization, and signatures were obtained on memos, correspondence, documents and interoffice

mail. Explained rules, policies and obligations to new-hires and lower level administrative and clerical

assistants and

staff. Filed and/or retrieved paper and/or digital documents, files and related materials to be used in

reports and presentations. Independently planned, reviewed and prioritized work for administrative

services. Interfaced with all levels of personnel professionally and effectively to ensure proper

communications between agencies, employees, departments and programs. Calendar management

for Management. Kept abreast of PC business applications by maintaining contact with other

departmental Administrative staff. Maintained high degree of confidentiality for restricted and/or

sensitive documents, federal memos, confidential data, projects and information to Federal

Government agencies, departments and programs. Maintained office supply inventory and distribution

for the department. Independently noticed problems and issues and figured out the best way to solve

them. Processed and reconciled expense reports. Primary contact for all new hire training and new

hire office set ups. Proofread, and researched files, documents, spreadsheets and data input for

accuracy; made changes

as needed. Scheduled domestic and complex international travel arrangements and travel itinerary.

Secured and arranged for setting up of meeting/conference rooms. Transcribed meeting minutes.

Shell Oil and Bechtel Eng. (Contractor) Research and Resolution Assistant

Chase Source LLP - Houston, TX - November 2006 to July 2008

Researched numerical and statistical data and entered into the data base and spreadsheet software

to revise, manipulate, sort, calculate, store and retrieve. Imported/Exported data from sales software

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Kami Campbell Resume

and company databases for review of accuracy, making changes as needed to produce reports,

spreadsheets and graphs for project budget presentations to clients. Provided support in conducting

studies for program activities; reviewed job processes, working conditions, work-flow or similar

activities within assigned areas of responsibility. Researched data and information in Excel

spreadsheets for incorrect formulas, making changes as needed. Researched, identified and repaired

corrupt preadsheet formulas.

Administrative Secretary

Q-Staff, Inc - NASA Johnson Space Center -

Directorate Office (Contractor) Houston, TX - 2/2005 - 08/2006

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Kami Campbell Resume

Secretary for the Office of the Chief Engineer Arranged Teleconference calls. Assembled and

distributed data for materials materials to be used in meetings.

Communicated with Human Resources Department and ensured compliance of the department with

current Human Resources policies, procedures, and practices. Collected or compiled data for routine

reports; extracted data from prescribed sources. Ensured that the appropriate review, authorization,

and signatures were obtained on memos, correspondence and inter-office mail. Filed and/or retrieved

paper and/or digital documents, files and related materials. Independently planned, reviewed and

prioritized work for administrative tasks. Interfaced with all levels of personnel professionally and

effectively to ensure proper communications between agencies, employees, departments and

programs. Kept track of Chief Engineers calendar, schedules and meetings. Attended meetings and

transcribed meeting minutes. Maintained office supply inventory and distribution for the department.

Prepared reports for directorate office. Transcribed information into word processing software. Took

meeting minutes and enter data to generate word document and distribute to attendees.

Various Temporary Assignments

Robert Half International - Houston, TX - January 1999 to February 2005

Administrative Operations Specialist/Accounts Payable Specialist

Developed policies, procedures, methods and standards after careful review and analysis of accounts

payable operations. Identified, analyzed, and made suggestions for resolution or correction of any

situation which could impact the efficiency or economy of the work area. Negotiated vendor payment

terms. Researched and chose accounting software and trained employees to promote networking

between departments, better record keeping, job costs, and accounting tracking to promote company

growth and improve work flow. Implemented purchase order system and trained employees on best

practices for better inventory and payables reduction. Identified and found solution for better

communication between departments and better conflict resolution by training key personnel on how

to sync calendars. Analyzed departmental and program functions to identify actual or potential

problems and their probable causes recommending solutions. Evaluated departmental operations

regarding work-flow and productivity issues recommending solutions. Restored better customer

relations by categorizing and assigning complaints to specific departments, developed protocol and

training manuals on how to resolve issues and follow up procedures. Implemented a more team

oriented work environment offering a reward system and organizing company after work and weekend

gatherings enabling employee moral to be boosted and productivity improved. Determined deadlines

for correspondence needing suspense dates and maintaining/managing suspense dates to ensure

timely replies. Served as a work leader over employees accomplishing financial clerical work.

Distributing, balancing, monitoring and reporting on workload. Assured equitable distribution among

employees and timely accomplishment of assigned workload. Assisted employees/managers in

resolving both routine and complex issues/problems initiated by the individual, management or

discovered by providing technical information on a wide range of personnel and/or human resource

issues.

EDUCATION

San Jacinto College - Houston,

1990 to 1991

SKILLS

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Kami Campbell Resume

Virtual telewoker, All Microsoft Office Applications, Spreadsheets, Word Documents, Transcription,

Email Correspondence, Quickbooks, Quicken, Coordinating Travel, Meeting & Calendar Management,

Research and Analysis, Project Management, Customer Service, Sales Support, Office Management,

Sr. Administrative Roles, Bookkeeper, HR, Accounting,

AWARDS

Employee Performance Award

Analyzed and corrected the most spreadsheet errors in least amount of time over a period of 3 months.

Perfect Attendance Award

Perfect Attendance for a year.

Top Customer Service Associate Award

Top "Resource" & "Go-To" Person Award

Knew how, where, when and why to get any form of information requested by staff.

CERTIFICATIONS

Microsoft Windows

GROUPS

American Society of Administrative Professionals -

Online Information Contributor

Institute of Administrative Management -

Member

ADDITIONAL INFORMATION

Process oriented, polished professional with 11 years experience in planning and directing business and

personal affairs for directors and high-level management, 9 years experience in financial processes, with

strong background in analyzing program and processes & data research & an additional 5 years

experience

working as a Virtual Assistant. Organized for superior business acumen - poised by high pressure, fast-

paced

business. Excellent computing and office automation skills with confidence to fully utilize new technology

as it becomes available. Tactful and diplomatic both verbal and written. Demonstrates resourcefulness by

Independently handling competently as quickly as possible any unforeseen circumstances. Represent

the

Client in a professional, energetic, positive manner in person, over the phone, and text.

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Kami Campbell Resume

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