Customer Service Sales

John J. Maiden

**** *******

Lakewood, OH *****

440-***-**** *********@*****.***

OBJECTIVE: To accept a career opportunity where I can develop and refine skills in a business atmosphere as a successful member of a technical writing or marketing department.

EDUCATION

Graduate – Bachelor of Arts

Cleveland State University, Cleveland, OH

College of Liberal Arts and Social Sciences – Major: English

Relevant Coursework: Critical Thinking American, European and

Deductive Logic Multicultural Literature

Most of the advanced courses required comprehensive presentations before the class. This requirement refined skills in organized thought and the importance of providing information in a clear concise manner.

Graduate Associate of Arts and Science

Lorain County Community College, Lorain, OH

WORK EXPERIENCE

PartnerShip

Account Representative February 2012 – Current

Developed skills as a sales and service team member in the logistics field.

Net revenue in my territory is up 25% in 2014

Gained over 20 new accounts this fiscal year. Already beyond the expected goal.

Expected to net $1,000,000 in my territory for the first time in company history

The Learning Zone Salvation Army of Cleveland, OH

English Reading/Writing Tutor December, 2010 – February 2012

Tutored Spanish speaking students in English conversational reading and writing

Lead reading activities with students both individually and as a group

Created a learning environment interesting and enjoyable for students who were shy or unwilling to participate

Cooperative Education Experience

America Reads Tutor Cleveland, Ohio October 2008 – May 2010

Worked with young students to improve reading comprehension

Helped shape an enjoyable working environment for students

Received training from experienced professional educators

DF Consumer Products Warrensville Heights, OH

Team Member, April., 2008-2009

Developed personal skills in team coordination with co-workers in a rigorous manufacturing warehouse. Communication skills were developed to ensure a safe working environment.

Performed quality control inspections to ensure the products were being constructed correctly and efficiently.

Jackalope Lakeside Lorain, OH

Customer Service, 2007-2008

Maintained close customer relationships in a restaurant atmosphere

Worked in a high pressure environment and developed a steady demeanor in pressure situations

REFERENCES AVAILABLE UPON REQUEST

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